Trend Micro : Get 2021 CSR Report

Trend Micro

CORPORATE SUSTAINABILITY REPORT

Contents

ABOUT THE REPORT	4
A MESSAGE FROM THE CEO	5
01	ABOUT TREND MICRO	6
Corporate Governance	10
Industry Recognition	11
Company Awards	13
Platform and Solutions	14
COVID-19 Measures	19
02	SUSTAINABLE DEVELOPMENT	20
Code of Ethics and Business Practice Guidelines	20
Risk Management	21
Procedures for Stakeholders and Materiality Issues	23
Sustainable Development Goals	29
Environmental Protection	30
03	EMPLOYEES	32
Global Distribution	32
Positive Working Environment	35
Supporting a Healthy and Sustainable Lifestyle	35
Internal Communications	36
Learning and Growth	37
04	CUSTOMERS	44
Maximizing Customer Value	44
Home User Services	50
05	GLOBAL CITIZENSHIP PROGRAMS	53
Philanthropy	53
Internet Safety for Kids and Families (ISKF)	61
Cybersecurity Education for
Universities (CEU)	64
Internet Safety for Home and Small Businesses (IHSB)	66
Regions in Action	68
Fighting Against Cybercrime	70
05	APPENDIX	72

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ABOUT THE REPORT

The Trend Micro 2021 Corporate Sustainability Report provides you with the full results relating to our recent environmental, social, and governance (ESG) initiatives. In addition to providing technological security solutions for enterprises, small businesses, and consumers, we also advocate for social progress, constantly striving for an open and transparent conversation on how we can improve the world. The goal of this report is to provide readers with a clear look into how we fulfill our corporate social responsibilities and promote social progress.

Report Parameters and Limits

This report addresses the period between June 1, 2020, to May 31, 2021, within the Japanese, North American, Latin American, European, and Asia-Pacific regions. All the financial information herein originates from the period between January 1 and December 31, 2020.

Report Standards

This report complies with Global Reporting Initiative (GRI) standards for sharing information about Trend Micro's corporate governance regarding economic status, environmental protection, and social responsibility.

Contact Trend Micro

If you have any suggestions or comments about this report, please contact Trend Micro at:

Address: Trend Micro Incorporated

c/o Angela Chiang

8F, 198, Section 2, Dun Hwa South Road, Taipei 106, Taiwan

Phone: [phone]

Web: www.trendmicro.com

Principles for Drafting the Report

This report adheres to AccountAbility's AA1000 Principles- including "materiality", "inclusivity", "responsiveness", and "impact"-to meet the challenges of sustainability and improve long-term performance. Readers can clearly determine if Trend Micro follows Corporate Social Responsibility (CSR) principles. This report also relies on the structures and standards stipulated in revision G4 of the Global Reporting Initiative (GRI) to address all key CSR issues. In addition, this report explains Trend Micro's corporate governance regarding economic status, environmental protection, and social responsibility.

Report Publication

This issue: December 2021

Next issue: December 2022

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A MESSAGE FROM THE CEO

2020/2021 is destined to be remembered as a crucial time in history.

While the COVID-19 pandemic continues to affect the world today, technologies like 5G and the internet of things (IoT) are continuing to define the world of tomorrow. The pandemic has redefined the distance between people, with various national safety policies making "preemptive measures" a popular phrase. Looking forward and anticipating technological and societal shifts have been the key to innovation and success since the establishment of Trend Micro, with a consistent quest to remain one step ahead of threats, while upholding our vision: Making the world safe for exchanging digital information.

Preemptive measures in business operations

As organizations face an increasingly complex and connected world, it is clear that the ability to address more challenges with a smaller number of efficient solutions is an important strategy for defending against threats. As an experienced security provider that addresses multiple challenges, we believe that we have a powerful and unique ability to help customers with a unified cybersecurity platform. With best-of-breed technology combined with visibility, detection, and response across the enterprise, we are focused on providing customers with the ability to address the challenges of today and tomorrow from a single, trusted security partner. This includes providing a clear, easy path

for organizations to move from a single product customer to consuming new powerful capabilities from a platform that will help to lower risk and increase resilience for the organization.

Preemptive measures in technology: Anticipating the potential threats from 5G and IoT

In 2020, we blocked nearly 63 billion threats across cloud, email, web, and networks for our customers worldwide. Technologies like 5G and IoT are rapidly advancing, causing information, communication, and operational (OT) technologies to become highly integrated. This has made cybersecurity more difficult, both in predicting the threats as well as protecting against them. However, with the growing increase of IoT devices, we predict that the volume and severity of threats will evolve to introduce even more risk in the future. From an information security perspective, any connection to the internet is subject to the risk of hackers focusing on it, regardless if it is an electric car, smart factory, or consumer IoT device. But as a part of our commitment to always look forward and anticipate technology shifts, Trend Micro is prepared with a unified cybersecurity platform that includes protection for cloud, email, endpoint, network, as well as detection and response capabilities across all layers. In addition, we provide

security for to IoT, OT, and 5G campus networks. And with a focus on enabling organizations to remain resilient in the face of increasingly complex threats, our cybersecurity platform includes security technologies in support of Zero Trust strategies.

Preemptive measures in HR management: A global culture of diversity, fairness, and inclusion

We know that one of the most important keys to our success is our culture. Understanding, respecting, and valuing every employee is one of Trend Micro's unwavering business principles. Our passionate and resourceful team has been recognized as leaders by customers and industry experts. This includes our induction into 40 Under 40 2021 by PRSA Dallas, being named one of the 2021 Global Top 100 Leaders in Information Security by InfoSec, and Forbes Israel's 30 Under 30 recognition. With nearly 7,000 employees worldwide, we are committed to providing support for their professional growth and personal wellbeing so that they can be at their most effective at helping our customers be more resilient.

The pandemic has taught the world a valuable lesson: Don't assume that the enemy won't attack during a time of peril.

In response to this, our value to our customers is enabling them to be resilient-to prepare for, withstand, and rapidly recover from threats. And as a global corporate citizen who takes social responsibility very seriously, Trend Micro will continue to do what we do best: Making the world safe for exchanging digital information.

Eva Chen

CEO

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