Cloud communications platform
The pandemic has changed the way consumers interact with brands and both companies want to build on this acceleration.
Consumers have adopted digital channels en masse and are demanding more personalised care and engagement. To capitalise on this opportunity, Teleperformance and
The partnership will see Teleperformance using Flex,
In the long-term,
'We believe the best customer experiences cannot be bought - they must be built. Companies that embrace a 'build or die' mindset can better meet the distinct needs of their customers, and build truly differentiated experiences. Teleperformance is a prime example of this being done right. And Teleperformance didn't need to build their solution from scratch - they are using
'There is huge client demand for digital customer experience cloud-based solutions and our partnership with
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