Twilio announced that Michelle Grover is joining the company as its first chief information officer. As CIO, Grover will be responsible for upleveling the technology systems and processes that drive innovation and growth at Twilio, ultimately empowering the company to better serve enterprise customers. She will report directly to Twilio chief product officer Chee Chew. Most recently, Grover was the senior vice president of software development at SAP Concur, where she led a global team of mobile and platform engineers that focused on TripIt and the Concur mobile app. Along with her 20+ years of technical experience, Grover also brings to Twilio a deep-seeded passion for fostering diversity and inclusion in tech, especially at the leadership level.