The company announced the upgrades in a statement Tuesday, that will also give customers the ability to text 911 during rides. Customers will also be able to contact a live safety agent from security company ADT via call or text, using the "Live Help" feature.
"Not every situation rises to the level of an emergency, and users have asked us for an option for those less critical moments that don't require police, fire, or medical assistance," the
"With so many safety features, it is time for an upgrade."
If a passenger uses the 911 feature, the
"After riders and drivers told us they would like the option to discreetly contact 911 while on a trip, we added the ability to text 911. In 2019, we first rolled it out in
"We are now expanding text to 911 to nearly 60% of the US, including all of
The company's safety record has been checkered in the past.
At the end of June, the rideshare company said in a safety report that sexual assaults in its
In 2019,
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