According to Accenture, almost half of car buyers think about changing their automotive brand after a company fails to deliver a relevant customer experience. For dealerships, each and every touchpoint with a customer—from purchasing a car, to an oil change, to receiving a loaner car during repairs—is important and has a direct impact on the dealership’s bottom line. In order to remain competitive amidst a digital pivot and higher consumer expectations, car dealers must prioritize an elevated experience for their clients.
With
The integration additionally enables dealerships to:
- Increase efficiency and lower costs: Dealerships only pay for the rides customers take—whether it’s three rides on a slow weekday, or forty rides on a busy weekend.
- Save on shuttle services and loaners: Shuttles often mean high overhead costs to maintain and run. Loaner vehicles can be similarly expensive, and availability can be limiting for the customer.
- Delight customers with a unique experience: Offer an elevated and convenient perk, reduce wait times, and exceed customer expectations, which can also lead to improved customer satisfaction index scores.
- Save time: Reduce staff resources and precious time otherwise spent on coordinating transportation. Rideshare can be an appealing alternative to dealership staff that personally give rides to customers.
- Control rides and spending: Set parameters for mileage and usage, and choose maximum ride fares and distance limits for rides to and from the dealership.
- Consolidate billing: Completed Hailer trips will be included as a line item in CDK’s normal monthly bill to dealerships—no added paperwork.
- Simplify reimbursement and reconciliation: Tie repair orders with labor codes to rides with
Uber for seamless warranty reimbursements from OEMs. Automatically capture ride estimate costs and final charges on the repair order.
“At
“The intersection of mobility and technology is enabling new business opportunities for auto retailers to elevate the customer experience while streamlining service operations,” said
Dealerships interested in leveraging
To take advantage of the integration, please visitCDK Hailer.
About
Media Contact
press@uber.com
About CDK Global Inc.
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Media Contact:
Lisa.Finney@cdk.com
Source:
2023 GlobeNewswire, Inc., source