UNILEVER N.V. The GigCX platform provider shares its guiding principles as seasonal peak in temporary work ramps up
The Limitless platform is used by over 5000 gig experts worldwide to provide 'GigCX,' the term used for the pool of gig expert talent, mainly made up of brand's own customers, that can provide on-demand customer service. The platform routes customer service enquiries securely to these knowledgeable GigCX 'Experts' As customers of the brands, Experts are able to resolve a wide variety of product and service-related support tickets.
The release of the Limitless GoodGig® Charter, also marks the start of the traditional 'holiday rush' when companies begin to bolster their permanent workforce with 'giggers.' It sets out the guidelines that Limitless uses to guide its engagement with its Experts, and its own unique gig model. Unlike many gig models such as delivery or taxi services where those who gig may eventually begin to gig on a full time basis for one company, Limitless does not encourage its people to gig full time. Its experts average a few hours each week to supplement other income, with many gigging across several platforms so as not to place reliance on any one source.
The charter also outlines that anyone with talent can access customer service gig tasks on the platform easily and at the same time exit the gig platform without fear of penalties or the loss of significant upfront costs. This comes as a stark contrast to many recent negative reports surrounding other alternative services, whereby work-from-home agents who had to 'pay to work' and who were expected to shoulder startup fees were recently let go without compensation.
The charter also attempts to embrace practices which positively impact the lives of the gig community, the end-customer and the brands they support. It seeks to ensure that Experts are rewarded fairly for their time and that they also have the freedom to choose to take on tasks or not. It includes advice on how to champion diversity and inclusivity, paying Experts a fair local market rate in their local currency, and making sure that Experts are not treated differently according to the amount of gig tasks that they take on: a phenomena experienced by many gig workers on other platforms who are penalized for not taking on enough gig tasks.
According GigCX Expert Jo, a travel agent who answers customer service queries for Microsoft and XBOX, GigCX has helped provide a flexible, additional source income during the challenging economic times experienced by many during the pandemic: "I tend to respond to gig tasks in the evenings, or if I have time on my lunch break, or even at weekends. That's why I love it so much - it's just so flexible. I frequently help with a range of account and subscription based questions. I tend to log on most days, even if it's just for an hour or so, either from home, or if I'm out, from the app on my phone. I love it that the gig tasks don't tie you down to any particular hours - you're not told you have to do a certain amount a week. The flexibility is amazing."
"At seasonal peaks in particular, it's important that business scale responsibly, and remember that just because GigCX is a solution that is comparable in price to virtual agents and automation, does not mean that the gig workforce shouldn't be recognized as equal to full time equivalent humans that are in permanent roles," said
GoodGig® also advocates that people who offer their services on a gig basis should be given equal opportunity without losing the flexibility which underpins the benefits of gigging for both employer and employee.
"The holiday period is often a time of intense activity for freelance workers, followed by a slump in available work in the new year," said
About Limitless
Limitless is a gig customer service (GigCX) platform, combining crowdsourcing and AI to help global businesses address their biggest customer service challenges - rising costs, increasing attrition, variability in demand and the need for diversity. Brands like Microsoft,
As a pioneer in GoodGig(TM) practices, Limitless is one of the world's first global tech platforms to introduce localised platform terms to protect the rights of its users gigging. Named a Rising Star at Deloitte's Technology Fast 50 programme and backed by AlbionVC,
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Source: RealWire
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