Unisys Corporation announced that it has signed an agreement with the State of Wisconsin Department of Workforce Development, a new Unisys client, to provide a cloud-based contact center solution that will improve the experience of how citizens interact with government. Signed in the second quarter, the new platform provides the DWD with the scalability and flexibility to address the constantly-evolving needs of government programs. The solution better connects citizens to various government programs, including unemployment insurance, employment and training, and worker's compensation. It will further allow the DWD to enhance its existing communication channels, including chat and text, as well as provide the ability to better monitor interactions and enhance real-time reporting. It will also position the agency to advance its roadmap for the next generation of digital user experience and robotic process automation and artificial intelligence tools. As part of the agreement, Unisys will provide the NICE CXone contact center solution, a leading global cloud customer experience platform. CXone is also integrated with Unisys' InteliServe™? platform, which is powered by automation and AI and transforms the traditional workplace into an intelligent platform that delivers a frictionless employee experience.