~ Posts Strong Year Over Year Revenue Growth in Telehealth and Behavioral Health Businesses, Gross Margin Expanded to 54% and
~ Reviews in Detail the Voluntary Chapter 11 Protection Filings of
~ Entered into Definitive Agreement for Sale of Cloudbreak Health Business to GTCR for
~ Simplifies Strategy and Focuses on Profitable TTC, Behavioral Healthcare Business ~
Dear Fellow Shareholders,
I wanted to take the opportunity in conjunction with the release of our results for the third quarter of 2023 to provide you all with details of our strong financial performance in the third quarter and to summarize the various actions that we have taken over the course of the past several weeks.
First, I would like to comment on this quarter’s financial results, which demonstrate the continued strength of our
Our gross margin expanded to 54% in the third quarter of 2023, up from 44% in the third quarter of 2022. Our VCI segment reported a gross margin of 58% in the third quarter of 2023, an increase from 48% for the third quarter of 2022, as a result of improved operating leverage in the business. Our Services segment reported a gross margin of 51%, an increase from 35% in the third quarter of 2022, primarily due to this quarter’s results being comprised almost entirely of the
Our adjusted EBITDA was
Since 2021,
In response to the unexpected summary judgement in favor of Needham, on
As a result of the bankruptcy proceedings described above and the automatic designation of
As it relates to Thrasys, we have decided to wind down and discontinue the operations of our ICM segment after determining that the market demand and margins associated with its heavily customized population health management software do not justify a continuation of services. We have executed, subject to
Subsequent to quarter end, on
Upon the divestiture of Cloudbreak,
On
Before detailing the most recent events, I want to take a moment and recognize all constituents of
I look forward to updating you as we move forward and execute on this strategy.
Chronological Events
A chronological overview of the most recent events is as follows:
- The trial court in
New York issued a Decision and Order onSeptember 14, 2023 , granting summary judgment in favor of Needham and againstUpHealth Holdings and UpHealth Services in a lawsuit unrelated to our operations. The Decision and Order provides that Needham is entitled to fees in the amount of$31.3 million plus interest. - We reviewed the order and began exploring all options, including a potential settlement with Needham. We plan to vigorously appeal this decision.
- On
September 19, 2023 ,UpHealth Holdings , a subsidiary ofUpHealth , filed a voluntary petition under Chapter 11 of theU.S. Bankruptcy Code.- The bankruptcy filing will enable
UpHealth Holdings to work to restructure its financials and continue to seek a fair resolution to theSeptember 14, 2023 decision by the trial court inNew York granting summary judgment in favor of Needham. UpHealth , its direct subsidiary, Cloudbreak, and its indirect subsidiary, TTC, have NOT filed for Chapter 11 Protection and continue to operate in the normal course of business.- Pursuant to the terms of the Transaction Support Agreement,
UpHealth and the majority of our secured and unsecured note holders have agreed thatUpHealth will enter into Supplemental Indentures that will provide for waivers with respect toUpHealth and Cloudbreak, of the events of default under our indentures that resulted from UpHealth’s subsidiaries’ Chapter 11 filings.
- The bankruptcy filing will enable
- On
October 11, 2023 , organizational changes were announced, summarized as follows:Martin Beck , previously CFO, was appointed CEO,Jay Jennings , previously the CAO, assumed the role of CFO, and- 20 corporate roles were eliminated.
- On
October 20, 2023 , Thrasys and BHS, both subsidiaries ofUpHealth Holdings , filed voluntary petitions for relief under Chapter 11 of theU.S. Bankruptcy Code. As previously disclosed, we discontinued operations of BHS earlier this year. - On
November 16, 2023 , we announced we had entered into a definitive agreement to sell our wholly owned subsidiary, Cloudbreak, best known for its Martti translation offering, to GTCR for$180 million in cash. - We will utilize the proceeds from the sale of Cloudbreak to repay in full or in part our 2026 Unsecured and 2025 Secured Notes, as well as other expenses related to the transaction. The sale of Cloudbreak is expected to close during the first half of 2024, following the receipt of customary regulatory and stockholder approvals and closing conditions, and will allow us to pursue a more simplified strategy that focuses on TTC, a growing, cash flow positive,
Behavioral Health business.
Update on Voluntary Financial Restructuring, First and Second Day Motions
Following the commencement of their Chapter 11 cases,
Third Quarter 2023 Results:
- Revenues were
$32.7 million , compared to revenues for the third quarter of 2022 of$38 .7 million. Revenues by segment were as follows:- VCI revenues were
$18.5 million (57% of total revenues), compared to revenues for the third quarter of 2022 of$15.0 million . The increase of$3.5 million in revenue fromU.S. Telehealth compared to the third quarter of 2022 was primarily due to overall business growth, including an increase in minutes from both new and existingU.S. Telehealth customers. - Services revenues were
$10.9 million (33% of total revenues), compared to revenues for the third quarter of 2022 of$19.9 million . The decrease was primarily due to the strategic sale of IGI, which was completed in the second quarter of 2023, and the decision to wind-down a company within our Behavioral business, which contributed combined revenues of$11.6 million for the third quarter of 2022. - ICM revenues were
$3.3 million (10% of total revenues), compared to revenues for the third quarter of 2022 of$3.8 million . The decrease was primarily due to the loss of a customer in the third quarter of 2023.
- VCI revenues were
- Gross margin expanded to 54% from 44% for the third quarter of 2022. Gross margins by segment were as follows:
- VCI gross margin was 58%, an increase from 48% for the third quarter of 2022, due to overall business growth, including an increase in minutes from both new and existing
U.S. Telehealth customers. - Services gross margin was 51%, an increase from 35% for the third quarter of 2022. The increase was primarily due to an increase in revenues in our
Behavioral Health business, attributed to higher census and improved utilization, partially offset by the strategic sale of IGI, which was completed in the second quarter of 2023, and the decision to wind-down a company within ourBehavioral Health business. - ICM gross margin was 38%, a decrease compared to 75% for the third quarter of 2022. The decrease was primarily due to the loss of a customer in the third quarter of 2023.
- VCI gross margin was 58%, an increase from 48% for the third quarter of 2022, due to overall business growth, including an increase in minutes from both new and existing
- Loss from operations was
$72.8 million , compared to loss from operations in the third quarter of 2022 of$120.0 million . Non-GAAP income from operations, which excludes impairment of goodwill, intangible assets, and other long-lived assets of$41.2 million and acquisition, integration, and transformation costs of$33.2 million , was$1.7 million for the third quarter of 2023. Non-GAAP loss from operations, which excludes impairment of goodwill, intangible assets, and other long-lived assets of$106.1 million and acquisition, integration, and transformation costs of$6.0 million , was$7.9 million for the third quarter of 2022. - Net loss attributable to
UpHealth was$20.6 million , compared to a net loss attributable toUpHealth for the third quarter of 2022 of$165.8 million . Non-GAAP net income attributable toUpHealth , which excludes impairment of goodwill, intangible assets, and other long-lived assets of$41.2 million and acquisition, integration, and transformation costs of$33.2 million , was$53.8 million for the third quarter of 2023. Non-GAAP net loss attributable toUpHealth , which excludes impairment of goodwill, intangible assets, and other long-lived assets of$106.1 million and acquisition, integration, and transformation costs of$6.0 million , was$53.6 million for the third quarter of 2022. - Net loss per share attributable to
UpHealth was$(1.12) , compared to a net loss per share attributable toUpHealth for the third quarter of 2022 of$(11.17) . Non-GAAP net income per share attributable toUpHealth , which excludes impairment of goodwill, intangible assets, and other long-lived assets of$41.2 million and acquisition, integration, and transformation costs of$33.2 million , was$2.92 for the third quarter of 2023. Non-GAAP net loss per share attributable toUpHealth , which excludes impairment of goodwill, intangible assets, and other long-lived assets of$106.1 million and acquisition, integration, and transformation costs of$6.0 million , was$(3.61) for the third quarter of 2022. - Adjusted EBITDA was
$5.4 million , which represented an improvement of$6.7 million compared to Adjusted EBITDA for the third quarter of 2022 of$(1.2) million .
Year-To-Date Third Quarter Results:
- Year-to-date revenues were
$112.6 million , compared to year-to-date revenues for the third quarter of 2022 of$118.3 million . Revenues by segment were as follows:- VCI year-to-date revenues were
$52.8 million (39% of total year-to-date revenues), representing an increase of 11% compared to year-to-date revenues for the third quarter of 2022 of$47.4 million . The increase of$5.4 million in revenue fromU.S. Telehealth compared to the third quarter of 2022 was primarily due to continued growth in both customers and fees. - Services year-to-date revenues were
$47.2 million (51% of total year-to-date revenues), compared to year-to-date revenues for the third quarter of 2022 of$56.7 million . The decrease was primarily due to the strategic sale of IGI, which was completed in the second quarter of 2023, and the decision to wind-down a company within our Behavioral business, which contributed combined revenues of$15.3 million and$33.5 million for the year-to-date third quarters of 2023 and 2022, respectively. - ICM year-to-date revenues were
$12.6 million (10% of total year-to-date revenues), compared to year-to-date revenues for the third quarter of 2022 of$14.2 million . The decrease was primarily due to a one-time license fee recognized in the second quarter of 2022 and the loss of a customer in the third quarter of 2023, partially offset by growth in professional services revenue from existing customers during the first half of the year.
- VCI year-to-date revenues were
- Year-to-date gross margin expanded to 54% from 44% for the year-to-date third quarter of 2022. Gross margins by segment were as follows:
- VCI gross margin was 56%, an increase from 44% for the year-to-date third quarter of 2022, due to overall business growth, including an increase in minutes from both new and existing
U.S. Telehealth customers. - Services gross margin was 49%, an increase from 34% for the year-to-date third quarter of 2022. The decrease was primarily due to the strategic sale of IGI, which was completed in the second quarter of 2023, and the decision to wind-down a company within our Behavioral business, which contributed combined gross margins of 34% and 27% for the year-to-date third quarters of 2023 and 2022, respectively.
- ICM gross margin was 60%, a decrease compared to 80% for the year-to-date third quarter of 2022. The decrease was primarily due to a one-time license fee recognized in the second quarter of 2022 and the loss of a customer in the third quarter of 2023, partially offset by growth in professional services revenue from existing customers during the first half of the year.
- VCI gross margin was 56%, an increase from 44% for the year-to-date third quarter of 2022, due to overall business growth, including an increase in minutes from both new and existing
- Year-to-date loss from operations improved 43% to
$84.3 million , compared to loss from operations in the year-to-date third quarter of 2022 of$148.0 million . Non-GAAP income from operations, which excludes impairment of goodwill, intangible assets, and other long-lived assets of$50.0 million and acquisition, integration, and transformation costs of$40.3 million , was$6.0 million for the year-to-date third quarter of 2023. Non-GAAP loss from operations, which excludes impairment of goodwill, intangible assets, and other long-lived assets of$112.3 million and acquisition, integration, and transformation costs of$15.2 million , was$20.5 million for the year-to-date third quarter of 2022. - Year-to-date net loss attributable to
UpHealth was$47.8 million , a 76% improvement compared to net loss attributable toUpHealth for the year-to-date third quarter of 2022 of$195.6 million . Non-GAAP net income attributable toUpHealth , which excludes impairment of goodwill, intangible assets, and other long-lived assets of$50.0 million and acquisition, integration, and transformation costs of$40.3 million , was$42.5 million for the year-to-date third quarter of 2023. Non-GAAP net loss attributable toUpHealth , which excludes impairment of goodwill, intangible assets, and other long-lived assets of$112.3 million and acquisition, integration, and transformation costs of$15.2 million , was$68.1 million for the year-to-date third quarter of 2022. - Net loss per share attributable to
UpHealth was$(2.74) , compared to a net loss per share attributable toUpHealth for the year-to-date third quarter of 2022 of$(13.41) . Non-GAAP net income per share attributable toUpHealth , which excludes impairment of goodwill, intangible assets, and other long-lived assets of$50.0 million and acquisition, integration, and transformation costs of$40.3 million , was$2.43 for the year-to-date third quarter of 2023. Non-GAAP net loss per share attributable toUpHealth , which excludes impairment of goodwill, intangible assets, and other long-lived assets of$112.3 million and acquisition, integration, and transformation costs of$15.2 million , was$(4.67) the year-to-date second quarter of 2022. - Year-to-date Adjusted EBITDA was
$17.2 million , which represented an improvement of$15.8 million compared to Adjusted EBITDA for the year-to-date second quarter of 2022 of$1.4 million .
Certain prior period amounts have been reclassified to conform with our current period presentation. Please refer to the discussion and tables under “Non-GAAP Financial Information.”
About
Forward-Looking Statements
This press release contains forward-looking statements within the meaning of
Additional Information and Where to Find It
In connection with the proposed sale of Cloudbreak, the Company will file with the
Participants in the Solicitation
The Company and certain of its directors, executive officers, and certain other members of management and employees of the Company may be deemed to be participants in the solicitation of proxies from stockholders of the Company in favor of the proposed sale of Cloudbreak. Information about directors and executive officers of the Company is set forth in the proxy statement for the Company’s Annual Meeting, as filed with the
Investors Relations:
Managing Director
203-741-8811
UPH@mzgroup.us
CONDENSED CONSOLIDATED BALANCE SHEETS (In thousands, unaudited) | |||||||
ASSETS | |||||||
Current Assets: | |||||||
Cash and cash equivalents | $ | 3,342 | $ | 15,557 | |||
Accounts receivable, net | 16,527 | 21,851 | |||||
Inventories | — | 161 | |||||
Due from related parties | — | 14 | |||||
Prepaid expenses and other current assets | 2,140 | 2,991 | |||||
Assets held for sale, current | — | 2,748 | |||||
Total current assets | 22,009 | 43,322 | |||||
Property and equipment, net | 10,228 | 14,069 | |||||
Operating lease right-of-use assets | 1,653 | 7,213 | |||||
Intangible assets, net | 23,683 | 31,362 | |||||
80,310 | 159,675 | ||||||
Equity investment | 96,768 | 21,200 | |||||
Other assets | 493 | 438 | |||||
Assets held for sale, noncurrent | — | 62,525 | |||||
Total assets | $ | 235,144 | $ | 339,804 | |||
LIABILITIES AND STOCKHOLDERS’ EQUITY | |||||||
Current Liabilities: | |||||||
Accounts payable | $ | 5,187 | $ | 17,983 | |||
Accrued expenses | 11,032 | 39,151 | |||||
Deferred revenue | 52 | 2,738 | |||||
Due to related parties | 2,544 | 229 | |||||
Debt, current | 143,889 | — | |||||
Lease liabilities, current | 3,664 | 5,475 | |||||
Other liabilities, current | — | 74 | |||||
Liabilities held for sale, current | — | 3,319 | |||||
Total current liabilities | 166,368 | 68,969 | |||||
Related-party debt, noncurrent | — | 281 | |||||
Debt, noncurrent | — | 145,962 | |||||
Deferred tax liabilities | 1,202 | 1,200 | |||||
Lease liabilities, noncurrent | 3,297 | 8,741 | |||||
Other liabilities, noncurrent | 147 | 727 | |||||
Liabilities held for sale, noncurrent | — | 7,787 | |||||
Total liabilities | 171,014 | 233,667 | |||||
Stockholders’ Equity: | |||||||
Common stock | 2 | 2 | |||||
Additional paid-in capital | 695,152 | 688,355 | |||||
(17,000 | ) | (17,000 | ) | ||||
Accumulated deficit | (614,024 | ) | (566,209 | ) | |||
64,130 | 105,148 | ||||||
Noncontrolling interests | — | 989 | |||||
Total stockholders’ equity | 64,130 | 106,137 | |||||
Total liabilities and stockholders’ equity | $ | 235,144 | $ | 339,804 |
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share amounts, unaudited) | |||||||||||||||
Three Months Ended | Nine Months Ended | ||||||||||||||
2023 | 2022 | 2023 | 2022 | ||||||||||||
Revenues: | |||||||||||||||
Services | $ | 30,825 | $ | 27,600 | $ | 92,853 | $ | 81,382 | |||||||
Licenses and subscriptions | 1,760 | 2,019 | 6,548 | 10,612 | |||||||||||
Products | 96 | 9,047 | 13,248 | 26,312 | |||||||||||
Total revenues | 32,681 | 38,666 | 112,649 | 118,306 | |||||||||||
Costs of revenues: | |||||||||||||||
Services | 14,493 | 14,913 | 43,191 | 46,903 | |||||||||||
License and subscriptions | 425 | 463 | 1,147 | 913 | |||||||||||
Products | 140 | 6,264 | 8,036 | 18,550 | |||||||||||
Total costs of revenues | 15,058 | 21,640 | 52,374 | 66,366 | |||||||||||
Gross profit | 17,623 | 17,026 | 60,275 | 51,940 | |||||||||||
Operating expenses: | |||||||||||||||
Sales and marketing | 2,745 | 4,648 | 9,785 | 11,621 | |||||||||||
Research and development | 1,978 | 2,175 | 4,111 | 5,944 | |||||||||||
General and administrative | 8,817 | 12,628 | 32,591 | 36,975 | |||||||||||
Depreciation and amortization | 1,828 | 3,336 | 5,175 | 13,272 | |||||||||||
Stock-based compensation | 598 | 2,126 | 2,645 | 4,588 | |||||||||||
Impairment of goodwill, intangible assets, and other long-lived assets | 41,217 | 106,096 | 49,958 | 112,345 | |||||||||||
Acquisition, integration, and transformation costs | 33,229 | 6,049 | 40,319 | 15,182 | |||||||||||
Total operating expenses | 90,412 | 137,058 | 144,584 | 199,927 | |||||||||||
Loss from operations | (72,789 | ) | (120,032 | ) | (84,309 | ) | (147,987 | ) | |||||||
Other income (expense): | |||||||||||||||
Interest expense | (6,709 | ) | (6,708 | ) | (20,703 | ) | (20,306 | ) | |||||||
Gain (loss) on deconsolidation of subsidiary | 59,065 | (37,708 | ) | 59,065 | (37,708 | ) | |||||||||
Gain (loss) on fair value of derivative liability | — | 223 | (3 | ) | 6,893 | ||||||||||
Loss on extinguishment of debt | — | (14,610 | ) | — | (14,610 | ) | |||||||||
Other income, net, including interest income | 295 | 32 | 425 | 220 | |||||||||||
Total other income (expense) | 52,651 | (58,771 | ) | 38,784 | (65,511 | ) | |||||||||
Loss before income tax benefit (expense) | (20,138 | ) | (178,803 | ) | (45,525 | ) | (213,498 | ) | |||||||
Income tax benefit (expense) | — | 13,219 | (867 | ) | 17,744 | ||||||||||
Net loss | (20,138 | ) | (165,584 | ) | (46,392 | ) | (195,754 | ) | |||||||
Less: net income (loss) attributable to noncontrolling interests | 467 | 178 | 1,423 | (109 | ) | ||||||||||
Net loss attributable to | $ | (20,605 | ) | $ | (165,762 | ) | $ | (47,815 | ) | $ | (195,645 | ) | |||
Net loss per share attributable to | |||||||||||||||
Basic and diluted | $ | (1.12 | ) | $ | (11.17 | ) | $ | (2.74 | ) | $ | (13.41 | ) | |||
Weighted average shares outstanding: | |||||||||||||||
Basic and diluted | 18,428 | 14,842 | 17,459 | 14,588 |
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands, unaudited) | |||||||
Nine Months Ended | |||||||
2023 | 2022 | ||||||
Operating activities: | |||||||
Net loss | $ | (46,392 | ) | $ | (195,754 | ) | |
Adjustments to reconcile net loss to net cash used in operating activities: | |||||||
Depreciation and amortization | 8,624 | 17,274 | |||||
Amortization of debt issuance costs and discount on convertible debt | 8,200 | 10,130 | |||||
Stock-based compensation | 2,645 | 4,588 | |||||
Impairment of property and equipment, goodwill, intangible assets, and other long-lived assets | 49,958 | 112,270 | |||||
Provision for credit losses | (99 | ) | — | ||||
Loss on extinguishment of debt | — | 14,610 | |||||
(Gain) loss on deconsolidation of subsidiary | (59,065 | ) | 37,708 | ||||
Loss (gain) on fair value of warrant liabilities | 8 | (190 | ) | ||||
Loss (gain) on fair value of derivative liability | 3 | (6,893 | ) | ||||
Deferred income taxes | — | (17,485 | ) | ||||
Amortization of operating lease right-of-use assets | 1,932 | — | |||||
Changes in operating assets and liabilities: | |||||||
Accounts receivable | 880 | (5,200 | ) | ||||
Inventories | 144 | (126 | ) | ||||
Prepaid expenses and other current assets | (1,961 | ) | (592 | ) | |||
Accounts payable and accrued expenses | 18,583 | 10,475 | |||||
Operating lease liabilities | (1,612 | ) | — | ||||
Income taxes payable | (393 | ) | (758 | ) | |||
Deferred revenue | 961 | 2,382 | |||||
Due from related parties | (209 | ) | (39 | ) | |||
Other liabilities | (658 | ) | 49 | ||||
Net cash used in operating activities | (18,451 | ) | (17,551 | ) | |||
Investing activities: | |||||||
Purchases of property and equipment | (3,307 | ) | (5,238 | ) | |||
Due to related parties | — | (14 | ) | ||||
Deconsolidation of cash | (35,606 | ) | (8,743 | ) | |||
Proceeds from sale of business, net of expenses | 54,835 | — | |||||
Net cash provided by (used in) investing activities | 15,922 | (13,995 | ) | ||||
Financing activities: | |||||||
Proceeds from equity issuance | 4,155 | — | |||||
Repayments of debt | (10,273 | ) | (48,234 | ) | |||
Proceeds of debt | — | 67,500 | |||||
Payment of debt issuance costs | — | (1,475 | ) | ||||
Repayment of forward share purchase | — | (18,521 | ) | ||||
Repayments of seller notes | — | (18,680 | ) | ||||
Payments of finance and capital lease obligations | (2,510 | ) | (2,544 | ) | |||
Payments for taxes related to net settlement of equity awards | (3 | ) | (95 | ) | |||
Payments of amounts due to members | (100 | ) | — | ||||
Distribution to noncontrolling interest | (955 | ) | (139 | ) | |||
Net cash used in financing activities | (9,686 | ) | (22,188 | ) | |||
Effect of exchange rate changes on cash and cash equivalents | — | (459 | ) | ||||
Net decrease in cash and cash equivalents | (12,215 | ) | (54,193 | ) | |||
Cash and cash equivalents, beginning of period | 15,557 | 76,801 | |||||
Cash and cash equivalents, end of period | $ | 3,342 | $ | 22,608 |
NON-GAAP FINANCIAL INFORMATION
Non-GAAP Financial Information
This press release includes financial measures that are not calculated in accordance with accounting principles generally accepted in
- Adjusted EBITDA consists of net income (loss) attributable to
UpHealth, Inc. , excluding depreciation and amortization; stock-based compensation; impairment of goodwill, intangible assets, and other long-lived assets; acquisition, integration, and transformation costs; other income (expense); income tax benefit (expense); net income (loss) attributable to noncontrolling interests; and other non-recurring charges to GAAP net income (loss) attributable toUpHealth, Inc. Other non-recurring charges to GAAP net income (loss) attributable toUpHealth, Inc. may include transaction expenses in connection with capital raising transactions (whether debt, equity or equity-linked) and acquisitions, whether or not consummated, purchase price adjustments, the cumulative effect of a change in accounting principles, or other expenses determined to be non-recurring.
Adjusted EBITDA is not calculated in accordance with GAAP, and should be considered supplemental to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. You should not consider this measure in isolation or as a substitute for analysis of UpHealth’s results as reported under GAAP.
The accompanying tables provide more details on the GAAP financial measures that are most directly comparable to the non-GAAP financial measures described above and the related reconciliations between these financial measures.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES(1) (In thousands) | |||||||||||||||
Three Months Ended | Nine Months Ended | ||||||||||||||
2023 | 2022 | 2023 | 2022 | ||||||||||||
Revenues | $ | 32,681 | $ | 38,666 | $ | 112,649 | $ | 118,306 | |||||||
Gross margin | 54 | % | 44 | % | 54 | % | 44 | % | |||||||
Net loss attributable to | $ | (20,605 | ) | $ | (165,762 | ) | $ | (47,815 | ) | $ | (195,645 | ) | |||
Net income (loss) attributable to noncontrolling interests | 467 | 178 | 1,423 | (109 | ) | ||||||||||
Net loss | (20,138 | ) | (165,584 | ) | (46,392 | ) | (195,754 | ) | |||||||
Other expense | (52,651 | ) | 58,771 | (38,784 | ) | 65,511 | |||||||||
Income tax expense (benefit) | — | (13,219 | ) | 867 | (17,744 | ) | |||||||||
Loss from operations | (72,789 | ) | (120,032 | ) | (84,309 | ) | (147,987 | ) | |||||||
Depreciation and amortization | 3,163 | 4,514 | 8,625 | 17,274 | |||||||||||
Stock-based compensation | 598 | 2,126 | 2,645 | 4,588 | |||||||||||
Acquisition, integration, and transformation costs; impairment of goodwill, intangible assets, and other long-lived assets; and non-recurring expenses(2) | 74,446 | 112,145 | 90,277 | 127,527 | |||||||||||
Adjusted EBITDA (Non-GAAP) | $ | 5,418 | $ | (1,247 | ) | $ | 17,238 | $ | 1,402 | ||||||
(1)See Non-GAAP Financial Information section for definitions of the Company’s non-GAAP financial measures.
(2)Amounts reflect acquisition, integration, and transformation costs and impairment of goodwill, intangible assets, and other long-lived assets from the condensed consolidated statements of operations, as well as other operating expenses considered to be non-recurring during the period.
SEGMENT INFORMATION AND RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES(1) (In thousands) | |||||||||||||||
Three Months Ended | Nine Months Ended | ||||||||||||||
2023 | 2022 | 2023 | 2022 | ||||||||||||
Revenues: | |||||||||||||||
Virtual Care Infrastructure(2) | $ | 18,506 | $ | 14,978 | $ | 52,802 | $ | 47,423 | |||||||
Services(3) | 10,908 | 19,893 | 47,225 | 56,653 | |||||||||||
3,267 | 3,795 | 12,622 | 14,230 | ||||||||||||
Total | $ | 32,681 | $ | 38,666 | $ | 112,649 | $ | 118,306 | |||||||
Three Months Ended | Nine Months Ended | ||||||||||||||
2023 | 2022 | 2023 | 2022 | ||||||||||||
Gross Profit: | |||||||||||||||
Virtual Care Infrastructure(2) | $ | 10,789 | $ | 7,186 | $ | 29,444 | $ | 21,090 | |||||||
Services(3) | 5,593 | 6,986 | 23,232 | 19,465 | |||||||||||
1,241 | 2,854 | 7,599 | 11,385 | ||||||||||||
Total | $ | 17,623 | $ | 17,026 | $ | 60,275 | $ | 51,940 | |||||||
Three Months Ended | Nine Months Ended | ||||||||||||||
2023 | 2022 | 2023 | 2022 | ||||||||||||
Gross Margin %: | |||||||||||||||
Virtual Care Infrastructure(2) | 58 | % | 48 | % | 56 | % | 44 | % | |||||||
Services(3) | 51 | % | 35 | % | 49 | % | 34 | % | |||||||
38 | % | 75 | % | 60 | % | 80 | % | ||||||||
Total | 54 | % | 44 | % | 54 | % | 44 | % |
See Non-GAAP Financial Information section for definitions of the Company’s non-GAAP financial measures. | |
(1) | Segment Information |
The Company’s business is organized into three operating business segments: | |
Virtual Care Infrastructure; | |
Services; and | |
The reportable segments are consistent with how management views the Company’s services and products and the financial information reviewed by the chief operating decision makers. The Company manages its businesses as components of an enterprise for which separate information is available and is evaluated regularly by the chief operating decision makers in deciding how to allocate resources and assess performance. | |
(2) | In the Virtual Care Infrastructure segment, which consists of the |
(3) | In the Services segment, which consists of the Behavioral business, the Company provides inpatient and outpatient substance abuse and mental health treatment services for individuals with drug and alcohol addiction and other behavioral health issues. The Company offers a complete continuum of care from detoxification services, residential care, partial hospitalization programs, and intensive outpatient and outpatient programs. During the three months ended |
(4) | In the |

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