PRESS RELEASE : IKEA Receives USU Knowledge Award for Outstanding Use of Knowledge Management

DGAP-News: USU Software AG / Key word(s): Miscellaneous 
IKEA Receives USU Knowledge Award for Outstanding Use of Knowledge Management 
2021-06-28 / 10:05 
The issuer is solely responsible for the content of this announcement. 
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Award ceremony at the USU World Summit conference 
The 2021 Knowledge Award for excellence in knowledge management in service goes to Sweden this year. The IKEA Group won 
the well-deserved award, which was presented at the USU World Summit 2021, with the implementation of its innovative 
service concept for knowledge management. USU's award to the multinational furniture group honors in particular new, 
inspiring and demonstrably successful ideas in the practical application of USU Knowledge Management solutions. 
"The Knowledge Award recognizes customers and partners who really stand out in developing new and innovative methods 
and service strategies in knowledge management, above all in practice. ," says USU Managing Director Sven Kolb, 
commenting on award's background and criteria. 
Since spring 2020, IKEA has consistently standardized and optimized its knowledge-intensive international customer 
communication. They respond to over 100,000 daily inquiries via the web, email, chat and contact centers quickly, 
accurately, in the customer's local language and in a cost-effective manner, providing an exceptional customer 
experience. At the same time, almost 20,000 documents in 23 languages are also used for internal needs, for example, to 
shorten onboarding and employee training by up to 50 percent. 
"Within just 12 months, we were able to establish our new knowledge management solution in 25 customer support center. 
In hundreds of IKEA stores as well as on our website, customers can now easily obtain information on all topics via 
self-service or in person: from the optimal dimensions for living room and kitchen furniture to returning goods, 
ordering spare parts, financing options, Click & Collect guidelines during Covid-19 or specific questions such as how 
to best remove red wine stains from IKEA carpet," says Rickard Hammarlund, Product Owner Customer Support Knowledge at 
IKEA. 
This press release is available at http://www.usu.com. 
 
USU 
As a leading provider of software and services for IT and customer service management, USU enables companies to master 
the demands of today's digital world. Global organizations use our solutions to cut costs, become more agile and reduce 
risks - with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and 
locations worldwide, the USU team brings customers into the future. 
In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU 
Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard 
of the German Stock Exchange. 
Further information: http://www.usu.com 
Contact 
USU Software AG 
Dr. Thomas Gerick 
Corporate Communications Manager 
Email: [e-mail] 
USU Software AG 
Investor Relations Manager 
Falk Sorge 
Email: [e-mail] 
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2021-06-28 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. 
The issuer is solely responsible for the content of this announcement. 
The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. 
Archive at www.dgap.de 
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Language:     English 
Company:      USU Software AG 
              Spitalhof 
              71696 Möglingen 
              Germany 
Phone:        [phone] 
Fax:          [phone] 
E-mail:       [e-mail] 
Internet:     www.usu-software.de 
ISIN:         DE000A0BVU28 
WKN:          A0BVU2 
Listed:       Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, 
              Hamburg, Munich, Stuttgart, Tradegate Exchange 
EQS News ID:  1212414 
 
End of News   DGAP News Service 
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1212414 2021-06-28

 
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June 28, 2021 04:05 ET (08:05 GMT)