PRESS RELEASE : USU Closes 3-Year Knowledge Management Contract with Leading Financial Group

DGAP-News: USU Software AG / Key word(s): Incoming Orders 
USU Closes 3-Year Knowledge Management Contract with Leading Financial Group 
2021-04-13 / 08:39 
The issuer is solely responsible for the content of this announcement. 
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Full USU Knowledge Management solution suite replaces SharePoint 
BOSTON, MA - April 13, 2020 - USU, the leading provider of intelligent software and services for IT and customer 
service management, today announced that a large North American Financial institution (The "Customer") has signed a 
three year agreement to use USU Knowledge Management. 
The Customer's decision to select USU was supported by an external Gartner consultant who, after reviewing several 
Knowledge Management ("KM") vendors, recommended the best-in-class capabilities of USU Knowledge Management solutions. 
Following a year of evaluation, USU Knowledge Management's comprehensive solution was put to the test in a customized 
sandbox. This real-time evaluation, along with an external evaluation by Gartner of three vendor finalists, led to the 
Customer purchasing the full suite of USU Knowledge Management. Solutions include eLearning, decision trees, active 
documents, and service connectors. 
"USU Knowledge Management checked all the boxes and was priced considerably lower than the competition. The USU 
dedicated KM solution positions our team to be ready for future developments like chatbots or other self-service 
options that can deliver maximum customer experience value," says The Customer. 
Improving customer service and driving efficiencies were leading factors in moving from SharePoint to USU Knowledge 
Management. The Customer wanted a KM solution that would keep up with inquiry demands, improve SLAs set for customers 
and enhance the customer service journey. Once implemented, there may be plans to expand into more departments across 
the organization. 
"Customer service is our key focus, and Gartner recognizes that this sets us apart in the market" said Mel Passarelli, 
President and CEO of USU Inc. "We're thrilled to partner with The Customer and help deliver exceptional customer 
service across every channel." 
This press release is available at http://www.usu.com. 
USU 
As a leading provider of software and services for IT and customer service management, USU enables companies to master 
the demands of today's digital world. Global organizations use our solutions to cut costs, become more agile and reduce 
risks - with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and 
locations worldwide, the USU team brings customers into the future. 
In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU 
Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard 
of the German Stock Exchange. 
Further information: http://www.usu.com 
Contact 
USU Solutions Inc. 
Evonne Wetzner 
Marketing Director 
Email: [e-mail] 
USU Software AG 
Dr. Thomas Gerick 
Corporate Communications Manager 
Email: [e-mail] 
USU Software AG 
Investor Relations Manager 
Falk Sorge 
Email: [e-mail] 
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2021-04-13 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. 
The issuer is solely responsible for the content of this announcement. 
The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. 
Archive at www.dgap.de 
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Language:     English 
Company:      USU Software AG 
              Spitalhof 
              71696 Möglingen 
              Germany 
Phone:        [phone] 
Fax:          [phone] 
E-mail:       [e-mail] 
Internet:     www.usu-software.de 
ISIN:         DE000A0BVU28 
WKN:          A0BVU2 
Listed:       Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, 
              Hamburg, Munich, Stuttgart, Tradegate Exchange 
EQS News ID:  1183836 
 
End of News   DGAP News Service 
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1183836 2021-04-13

(END) Dow Jones Newswires

April 13, 2021 02:39 ET (06:39 GMT)