USU Software AG announced partnership agreement with Voxai Solutions. These two are joining forces to bring unparalleled Genesys experience combined with access to a mature, AI-powered Knowledge Management solution, USU Knowledge Management. USU's Knowledge Management solution helps service organizations provide quick, accurate, consistent, personalized cross-channel support while improving efficiency and reducing costs.

Purpose-built for service use-cases, USU Knowledge Management enables contact centers to exceed customer expectations and provide operational and strategic value to the company. This enables organizations to provide enhanced employee engagement and superior customer experiences.