The Veolia group has been notified it has been awarded the contract for water supply in the Métropole Européenne de Lille. From January 1, 2016, 62 municipalities in the area will benefit from a new, innovative and highly efficient water service that will be sustainable and raise the international profile of MEL. The eight-year contract will account for cumulative revenue of around €450 million for Veolia.

The new water service to be introduced by Veolia will cover a large part of MEL, which includes the northern French city of Lille and its surrounding area. In total, 62 municipalities, adding up to more than a million inhabitants, will benefit from the new water service. From January 1, 2016, elected officials and customers will discover 'iléo,' a company set up by Veolia specifically for MEL to develop a water service for tomorrow.

Through iléo, Veolia is putting forward a new form of governance that brings together users, elected officials, and city-dwellers to decide on strategic guidelines. Decision-making will be made more efficient and the service will match the needs of users as closely as possible. The MEL contract will also include the creation of an ultramodern control center that will integrate all distribution networks and water production plants in order to provide real coordination between production and supply.

Veolia will set up a network of localized smart, connected sensors to ensure monitoring, traceability and continuous checking of the water. This will involve 1,000 fixed, latest-generation sensors to find leaks, 30 probes to analyze water quality 24/7, and 362 new meters to cover each sector of the 4,300 km network. In terms of environmental protection, with iléo, Veolia is committing to a significant reduction in withdrawals from water resources.

In the long term, almost 3 million cubic meters of water will be saved, notably through an important reduction in network leaks (-25%). The targets of this challenge are, by 2023, to raise network efficiency from 79% to 85%, renew all 250,000 water meters and replace 2,400 connections to the distribution network. Through its 'MEL Innovation Accelerator' program, iléo wants to promote the emergence year by year of innovative projects and support them within the local ecosystem, in the fields and sectors that are MEL's priority: health, digital services and open data, transportation, water and the environment.

As regards the 'Iléo Local Développement' program, its aim is to support employment in the area by awarding 80% of its subcontracting to local companies. Apart from highly efficient operation and strong social commitments, Veolia will be developing a personalized service that meets the needs of each different type of user. The new contract will promote 'eco-solidarity' pricing and a reduced subscription rate for residential customers.

In a particularly innovative move, 65% of the area's 300,000 customers will benefit from a progressive pricing scheme and will see their water bill come down. 'Water checks' will also be introduced in the MEL with the help of the CCAS social action center. An annual total of €200,000 will be available to support low-income households; conditions for allocating the water checks will be decided on collectively.

Two Water Centers, two mobile centers, five interactive terminals and a partnership with 59 La Poste agencies will facilitate access to water for all and give the area's citizens ample opportunity to participate close to home.