Parloa announced an integration with Verint, between Parloa's AI Agent Management Platform (AMP) and Verint?s CX Automation Platform. This integration highlights the importance of building a truly hybrid workforce between human and AI agents. Enterprises can launch AMP as an endlessly scalable, always-on and fully elastic team of customizable AI agents deployed, managed and coached alongside human agents within Verint's Workforce Engagement (WFE) solutions.
With this partnership, Parloa delivers its scalable AI agents, while Verint provides the operational infrastructure to forecast, schedule and optimize performance across the full contact center workforce. Parloa customers can easily manage AI and human agents together, creating a single, unified approach to customer service operations. This integration matches the right agent?human or AI?to each call, reducing the average cost per call.
It also ensures every call is answered, improves resolution efficiency and allows for workforce scaling based on real-time demand. Verint currently works with leading brands in more than 180 countries?including more than 80% of the Fortune 100 companies?helping organizations increase CX Automation to reduce costs while elevating customer experience. By leveraging the Verint Open Platform architecture, brands can now also access Parloa's AMP capabilities, including voice, chat and language translation, providing enterprises with seamless, multilingual support across channels.
Simultaneously, with Verint?s Open Platform, enterprises can analyze, coach and optimize AI agents as an integral part of their hybrid workforce. This new partnership delivers operational efficiency without disrupting current systems, supporting frictionless AI adoption and ROI.
