Verkkokauppa com Oyj : Meeting with a group of investors, arranged by DNP Markets, 8 December 2021CEO Panu Porkka, CFO Mikko Forsell, Head of IR Marja Mäkinen

12/08/2021 EDT

Empovering customers to follow their passion

8 December 2021 | DNB Markets

Verkkokauppa.com Oyj

CEO Panu Porkka | CFO Mikko Forsell | Head of IR Marja Mäkinen

Agenda

Verkkokauppa.com today
Online shift
Our strategy
Latest financials
Business outlook

2 7.12.2021

A largest ecommerce player in Finland

In 2020
Personnel:	Assortment:	87 million visits	The most sustainable
818 employees	70,000 products	in our webstore	webstore in Finland*

In 2021, Verkkokauppa.com awarded as one of the top- 10 innovative companies in Finland, assessment made by consumers

We have a solid track		Sales channels	Customer segments
record of growth				8%
			478	504	554	41%	18%


		432				59% of
	371					B2B is 18%
344						our revenue
						of our business
						comes from
						and growing
						on-line
						59%



							74%

2015	2016	2017	2018	2019	2020

Revenue, 2015-2020, EUR million	On-line	Off-line	Consumer B2B Export

*Sustainable Brand Index™ is Europe's largest independent brand study on sustainability, conducted in November 2020 to February 2021.

3 29 September 2021

Frictionless omnichannel experience

Highest customer loyalty

>120,000

Avg. monthly active users, with +18% growth rolling

12 months (Aug 2021)

Highest customer satisfaction

NPS at stores

(YTD August 2021)

Fast 24/7 automated customer service

65%

of all customer contacts are handled by automation in H1 2021

Lowest returns on the market

1.0%

of purchases are returned

Which of these online shops have you bought something from in the past

12 months?

Verkkokauppa.com		33%
Zalando.fi	26%
Gigantti.fi	24%
Adlibris.com	20%
Karkkainen.com	19%
Hm.com	18%
Cdon.fi	17%
Amazon	15%
Ikea.com	14%
Prisma.fi	14%
Power.fi	12%
K-ruoka.fi	9%
Clasohlson.com	8%
Motonet.fi	8%
Apple.com	5%
I have not bought…	7%
Other	42%
No answer	0%

https://www.statista.com/forecasts/1188026/online-purchases-by-brand-in-finlandStatista Finland, 6 Apr to 14 June 2021, 2 082 correspondents, 16-84years

4 29 September 2021

Sustainability is at the core of our everyday business

We sell safe, long-lasting

quality products and serve our customers in a knowledgeable, honest and bold manner.

We engage in sustainable procurement with emphasis

on our private labels.

Environmental

100% renewable electricity in own operations
Product return rate of only 1.0%
316 tons of e-waste collected in 2020

Social

Strong emphasis in communality through

Coaching leadership
Giving room for constructive ideas
Recognition to good work performance
Equality and inclusiveness

Governance

Our Code of Conduct & policies
Sustainability steering group
Transparent communications
High information security

5 7.12.2021

This is an excerpt of the original content. To continue reading it, access the original document here.

Attachments

Disclaimer

Verkkokauppa.com Oyj published this content on 08 December 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 16 December 2021 10:58:07 UTC.

VERKKOKAUPPA.COM OYJ

Verkkokauppa com Oyj : Meeting with a group of investors, arranged by DNP Markets, 8 December 2021CEO Panu Porkka, CFO Mikko Forsell, Head of IR Marja Mäkinen

Send by mail :