Tata Consultancy Services and VIAVI Solutions announced that Claro Colombia has selected AI-based solutions from a strategic partnership of the two companies to expand and transform Claro's Service Operations Center. This four-year project supports Claro's customer-centric strategy by redesigning the SOC around real-time network monitoring of fixed and mobile services supported by its networks to ensure availability, performance and capacity. Based on VIAVI NITRO AIOps and TCS's 4.0 business model, the solution enables early detection and prevention of service issues for the telecommunication company's customers.

NITRO AIOps will be demonstrated in multiple use cases at Mobile World Congress in Barcelona, February 26-29, Hall 5, Stand 5A18. The solution will model the complete route of Claro's extensive services from its SOC in Ortezal, which guarantees the operation of base stations, HFC nodes, FTTH trunks, digital and fiber optic centers deployed throughout Colombia by the company, supporting aggregation and backbone levels (core and edge). The SOC will rely on NITRO AIOps AI/ML capabilities that can manage multi-vendor, multi-technology, multi-domain network data on a "single pane of glass," providing an end-to-end view of mobile and fixed network services.

TCS will bring its 4.0 business model to streamline the design, engineering, implementation and operations across networks, services, OSS and platforms. From the onset, the project brings direct and immediate benefits to Claro and its subscribers by implementing new AI/ML solutions and techniques that will transform and improve the monitoring, visualization and proactive troubleshooting of the end-to-end performance of services, with a focus on optimizing the experience of voice and data customers on Claro Colombia's mobile network. Today's NOC environment faces unique challenges as networks become increasingly larger and more complex, and customers demand quicker and more reliable connectivity. The VIAVI and TCS solution addresses challenges such as vendor/domain-dependent siloed networks systems, lack of end-to-end and real-time visibility, as well as increases in Mean Time to Repair (MTTR).

Because the solution facilitates the early detection of service failures and their exact location, it will deliver significant improvements to users' fixed/mobile Internet, television and fixed/mobile telephone services.