eTip announced its collaboration with Visa, the world leader in digital payments. Through their work together, eTip and Visa are helping hospitality and service industry clients accelerate the adoption of digital tipping. While cashless payments and contactless tipping options for restaurant workers soared due to the demands of the pandemic, payment options for hospitality industry staff, such as hotel housekeepers, bellhops, valet attendants, concierges, servers, and other service providers, have remained firmly rooted in the cash-based past.

Though peer-to-peer cash-sharing platforms are used by some, privacy and regulatory concerns mean guests, most of whom are now accustomed1 to a cashless world, have nothing to give to the person cleaning their rooms, carrying their bags, or valeting their cars. With eTip, guests will no longer need to feel guilty and run to the ATM to grab cash to tip staff, nor do they need to download an app or share any personal information. Instead, eTip's simple and secure QR code & NFC-based tipping solution allows guests to tip using their digital wallet or credit card.

Once a guest tips for a service, eTip allows the employee to receive the tip in real-time2, directly in their bank account. This transfer of funds is supported by through Visa Direct3, which enables real-time payments to eligible cards. Counting hotels, casinos, resorts, cruise lines, health and beauty services, and sports venues among its customers, eTip not only allows for these companies to accelerate their move toward being cashless, it also reduces their operational costs and makes it easier for them to recruit, retain and motivate talent.

For example, eTip's hotel customers typically save an average of $34,800 per year in turnover costs and reduce turnover by an average of 30%. By digitizing the tipping experience, through digital acceptance and real-time5 payouts of tips, hotels can increase the overall experience of their guests, as well as the levels of satisfaction among their employees. According to a survey of 5,000 hotel guests, conducted by eTip, nearly 100% of guests reported a five-star experience.

In addition, hotel managers report employees having higher levels of engagement and a heightened sense of ownership.