Vuzix(R) Corporation announced that Toppan, a diversified global provider driving digital transformation solutions, is using Vuzix smart glasses in its RemoPick system, which is currently being trialed at a 7-11 store in Iizuna, Japan. RemoPick is a next-generation service that enables smoother communication by connecting remote locations in real time. The video and audio sent from the dedicated application on a transmitting terminal, such as smart glasses, are displayed on the web browser of the viewing terminal.

By touching the screen on the viewer side, the image with a pointer is shared back to the sender, so it is possible to accurately indicate the selection desired. By using smart glasses, workers can also intuitively receive instructions while keeping both hands free. The solution can be used in various use case scenarios such as remote support, technology learning, and, in this trial, live commerce.

The RemoPick trial was conducted at the 7-11 store in June and July. The customer at home uses a mobile device to see a real-time video feed from glasses worn by a clerk. The customer gives instructions and communicates by tapping items on the screen or talking via a voice chat function, and products selected are subsequently delivered to their home.

The store took orders once a week, with 13 people in their 60s or above taking advantage of the service in the first two weeks. Customer feedback to date has been very positive and if a second test beginning in September also proves successful, 2023 could see the launch of a full-scale service.