Grainger announced it will expand its customer service capabilities by adding approximately 100 new jobs to its Lake County, Illinois, headquarters. The company's new customer service center will open in January, allowing Grainger to better support its growing customer base by continuing to deliver exceptional service. The majority of the new jobs are Customer Experience Representatives, who answer customer questions, provide product information, help customers find solutions, and take and process customer orders over the phone through electronic communication including chat and email. The expansion also underscores Grainger's commitment to invest in the communities it serves. With a large base of team members in the Chicago area, Grainger is a leading employer in Cook and Lake counties.
W.W Grainger, Inc. specializes in professional distribution of industrial supplies and equipment. The group supplies businesses and institutions with maintenance equipment, industrial safety supplies, service and maintenance parts, lighting products, ventilation equipment, pumps and plumbing products, etc.
At the end of 2020, products are marketed through a network of 407 branches (of which 287 in the United States and 49 in Canada), 29 distribution centers (of which 17 in the United States and 5 in Canada), through catalogues and the Internet.
Net sales are distributed geographically as follows: the United States (72.6%), Canada (4%) and other (23.4%).
W.W. GRAINGER, INC. 
