Sustainability
Report 2023-24
Leading with Resilience and Responsibility
Ambitions
Realized.
Overview Governance Financials Environment & Climate Stakeholder Value Annexures
Table of
Contents
Chairman's letter | 3 | Environment and Climate | 38 | |
Overview | 6 | Environmental Sustainability | 39 | |
Climate Strategy |
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ESG Highlights | 7 |
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Report Profile | 8 | Stakeholder Value |
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Governance | 13 | Workplace Sustainability |
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Customer Stewardship |
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Board and ESG | 14 |
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Supplier Synergies |
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Sustainability Governance | 20 |
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Community Initiatives |
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Risk Management | 21 |
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Wipro and its Stakeholders | 25 | Annexures |
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Financials | 35 | GRI Standard |
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Financial Stewardship | 36 |
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2 | Ambitions Realized |
Overview Governance Financials Environment & Climate Stakeholder Value Annexures
Chairman's letter
No single entity can solve this problem alone. It needs creativity, innovation, partnerships, transparency and collaboration among markets, governments, and civil society to drive societal progress and create a better world for future generations.
Dear Stakeholders
We are pleased to present our 17th annual sustainability report. It outlines our sustainability journey and addresses emerging challenges and opportunities in the world.
The year 2023-24 is notable for GenAI's significant rise, potentially as impactful as electricity, semiconductors, and the internet. However, this year also saw climate change worsen. There have been multiple breaches of the safe threshold of
1.5 degree centigrade rise in the global average temperature.
This duality underscores the complex nature of progress. While new technologies like GenAI offers great promise, climate change remains the defining issue of our generation. When combined with ongoing geopolitical tensions and a modest global economic recovery, it places us at a crucial moment in history. One that calls for visionary leadership and urgent, immediate action to guide us toward a more promising future.
No single entity can solve this problem alone. It needs creativity, innovation, partnerships, transparency and collaboration among markets, governments, and civil society to drive societal progress and create a better world for future generations.
In this sustainability report, we outline how we at Wipro are addressing some of these challenges. As a responsible corporation, with strong values and governance, we see our role as stewards for all our stakeholders. These include employees, customers, investors, suppliers, communities and governments. We care about our communities. We are committed to fighting climate change and recognize there is still much to do.
Last year, we introduced a new sustainability dashboard. It has seven key goals. These include Climate Change, Water Stewardship, Diversity, Equity & Inclusion, Continuous Learning, Health &
Sustainability Report 2023-24 | 3 |
Overview Governance Financials Environment & Climate Stakeholder Value Annexures
Well-being, Community Impact, and Responsible Technology Governance. This dashboard helps us track progress and adjust our goals as we move forward.
The report details our progress in all the seven areas. I encourage you to review them thoroughly. Each area is equally important and urgent. However, for this letter, I want to highlight a few key points.
Climate Change
We have placed sustainability at the core of our work and operations. We are always asking ourselves about how we can advance it with each new opportunity. For example, while GenAI offers immense possibilities, its rapid rise also presents significant energy challenges. These technologies are highly energy intensive, creating new hurdles for technology companies and energy utilities.
We continuously collaborate with our partners and clients to address these issues. We are proud to report that we are making good progress on our climate action goals.
Thanks to early investments in renewable energy and sustainable building design, we have exceeded our targets. Around 75% of our electricity in India now comes from renewable sources. This progress gives us confidence that we will achieve our 100% renewable energy goal before the target year of 2030.
We are also ahead of our targets in reducing Scope 1, 2 and 3 GHG emissions. This is due to the widespread availability of solar power at or below grid cost. It is the result of a 35-fold increase in global production capacity and a four-fold drop in prices over less than a decade.
Companies like ours are taking significant strides due to systemic improvements in solar power. However, meeting our Net Zero GHG emissions before 2040 will depend on replicating this success in other carbon-intensive sectors. These include electric mobility, low-carbon aviation, cement and steel.
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Continuous Learning and Responsible Tech
There is growing evidence that employees are more motivated and productive in workplaces that respect diverse perspectives, prioritize health and well-being, and offer continuous learning and advancement opportunities.
Last year, nearly 225,000 Wipro employees, including myself, completed the basic GenAI course, with 30,000 advancing to more specialized modules. Reskilling our talent is crucial for sustaining our business and helping our clients transition to an AI-first world. However, we have adopted a broader perspective.
We want everyone at Wipro to be AI literate. This is why our training extends beyond just billable roles. This underscores our commitment to creating a future-ready workforce. We have a strong belief that widespread GenAI literacy is essential for building an equal-opportunity world.
AI is becoming more important to society. We need ethical boundaries and principles to ensure that it is used responsibly. We are developing a strong AI code of ethics. We are focusing on Responsible AI as well, integrating it throughout the entire design-to-execution cycle. We believe a human- centred approach will bridge gaps, build trust, and maximize AI's potential.
We want everyone at Wipro to be AI literate. This is why our training extends beyond just billable roles. This underscores our commitment to creating a future-ready workforce. We have a strong belief that widespread GenAI literacy is essential for building an equal-opportunity world.
Health and Well-being
We have refreshed our employee well-being program. It now emphasizes physical health, mental health, and community volunteering. We recognize that community volunteering enhances personal fulfilment and balance, thus improving
Ambitions Realized
Overview Governance Financials Environment & Climate Stakeholder Value Annexures
overall well-being. To build on this, we plan to significantly increase our employees' volunteering efforts through partnerships in education, healthcare and ecology. The goal is to prepare them as both productive professionals and engaged citizens.
Building on our longstanding commitment to education, healthcare and ecology, our efforts have reached nearly 4.5 million people. These include over 3 million children and 420,000 women of reproductive age. Moving forward, we will focus more on climate adaptation and strengthening resilience among vulnerable communities in response to the widespread impact of climate change.
Governance
We began our sustainability journey in 2008 with GRI (Global Reporting Initiative) as our core framework. We still consider it as the gold standard for disclosures. We also participate in other reporting frameworks required by regulations or requested by customers and investors.
This proliferation of frameworks can potentially help draw more companies into the sustainability space. However, we are aware of the risk of 'compliance fatigue.' This may lead to a checkbox- ticking mentality. Business must work closely with regulators to prevent this from happening, while also maintaining rigorous standards.
I want to emphasize that we highly value transparency and rigor in our disclosures. For instance, we are among the few companies worldwide that publish a monetary valuation of our environmental footprint. This year marks eight years since we began reporting our
Environmental Profit & Loss statement. For FY24, our environmental impact quantified in monetary terms (including GHG emissions, air pollution, water consumption, solid waste and land use) amounted to $25,000 per million in revenue, or 2.5% of our annual revenues.
Moving forward, we will expand the scope. We plan to include the positive valuation of sustainability solutions for customers and human and social capital, providing a more comprehensive view of the shared value we create.
In conclusion, sustainability is fundamentally about "we" and "us" - the power of collective and collaborative efforts. Embracing this transformative spirit, we acknowledge and value the contributions of all our stakeholders. We look forward to a more fruitful journey ahead with your continued support and involvement.
Thank You
Rishad A. Premji
Chairman
Sustainability Report 2023-24 | 5 |
Overview
- ESG Highlights
- Report Profile
Wipro Limited is a global leader in IT services, offering innovative solutions in digital strategy, consulting, and IT services. We operate across four main areas: IT Services (including Wipro FullStride Cloud and Wipro Consulting), IT Products in India, and ISRE services for Indian government entities.
Our vision is to drive client transformations through advanced AI and technology while upholding our core values of client success, respect, global responsibility, and integrity.
This 17th Sustainability Report highlights our stakeholder-centric approach. We carefully track key performance indicators (KPIs) following GRI and ISO standards, with assurance by Deloitte Haskins and Sells LLP. Our commitment to transparency is demonstrated through active engagement with industry leaders and a strong policy framework aimed at our ESG goals.
We align with UNSDGs to advance health, economic growth, clean energy, and education, reflecting our dedication to a sustainable future.
Overview Governance Financials Environment & Climate Stakeholder Value Annexures
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| 172,188 | 16 | 234,054 |
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| Scope 1&2 Emissions | Scope 3 Emissions | Emission Intensity by Area | |||||||
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(tons of CO2 eq) |
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82,544 | 68,760 |
| 244,352 | 271,793 | 172,188 | 87 |
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38,928 | 59 |
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16 | 146 | ||||||||
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FY22 | FY23 | FY24 | FY22 | FY23 | FY24 | FY22 | FY23 | FY24 | Nationalities in |
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Renewable Energy | Water Used |
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Total Energy Consumption (%) | Total Water Consumption (%) | (Excl. C&D) |
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47 | 60 | 76 | 33 | 37 | 35 | 80 | 85 | 94 |
FY22 | FY23 | FY24 | FY22 | FY23 | FY24 | FY22 | FY23 | FY24 |
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| 150+ Partners |
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| Engaged in Community |
180 |
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NCV Valuation |
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| 420,000 | |
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Impact in $ Mn | 2.3 |
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| Air Pollution | Women in the |
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Sustainability Report 2023-24
1,664
Persons with Disabilities (Based on Voluntary Self- Declaration)
47,000
Total Employees Engaged with Wipro Cares (Volunteering, Monetary Contribution, or Both)
12.9 mn
Skilling Hours
Completed
2.96 mn
Children Reached
62,000+
Children with Disabilities Reached
Governance
$10.8 bn
IT Services Revenue
760 bps
Increase in Customer
Net Promoter Score
25.56%
Supplier Diversity Spend
7
Overview Governance Financials Environment & Climate Stakeholder Value Annexures
Report Profile
About Wipro
Wipro Limited (NYSE: WIT,507685, NSE: WIPRO) is a leading provider of IT services to enterprises across the globe. Our IT Services business provides a range of IT and IT-enabled services which include digital strategy advisory, customer-centric design, technology consulting, IT consulting, custom application design, development, re-engineering and maintenance, systems integration, package implementation, global infrastructure services, analytics services, business process services, research and development, and hardware and software design to leading enterprises worldwide. It is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship.
Our business comprises of:
IT Services - Our IT service offerings are categorized under four Global Business Lines (GBLs)- Wipro FullStride Cloud, Wipro Enterprise Futuring, Wipro Engineering Edge, and Wipro Consulting.
IT Products - We provide our offerings to enterprises in all major industries, primarily in the Indian market: Government, Defense, IT and IT-enabled services, Telecommunications, Manufacturing, Utilities, Education, and Financial Services sectors. We have a diverse range of customers.
ISRE - Our ISRE segment comprises IT Services offerings to organizations owned or controlled by the GoI (Government of India) and/or any Indian state governments. Our ISRE strategy focuses on consulting and digital engagements. We selectively bid for system integrator (SI) projects.
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Wipro's Vision and Values
Our Vision is to
Be a trusted partner to our clients in their transformation journey and enable them to achieve leadership in their respective industries; orchestrate value for our clients as part of their transformation journey through sector-focused'AI-powered,' 'Business Solutions', 'Digital' and 'Technology' capabilities, cutting-edge innovation, leveraging our strategic ecosystem partnerships and our world-class talent; and stay resolute in our commitment to the environment, societies and communities in which we live and work.
The Spirit of Wipro reflects the essence of core values and virtue.
Be passionate about clients' success: We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.
Treat each person with respect:
We treat every human being with respect. We nurture an open environment where people are encouraged to learn, share, and grow. We embrace diversity of thought, cultures, and people.
Be global and responsible:
We will be global in our thinking and actions. We are responsible citizens of the world. We are energized by the deep connectedness between people, ideas, communities, and the environment.
Unyielding integrity in everything we do: Integrity is our core and is the basis of everything. It is more than merely following the law. It is about delivering on our commitments. It is about honesty and fairness in action. It is about being ethical beyond any doubt, in the toughest of circumstances.
Ambitions Realized
Overview Governance Financials Environment & Climate Stakeholder Value Annexures
Organization Details
GRI 2-1
Organization Name | Wipro Limited |
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Nature of Ownership | A publicly owned, incorporated entity |
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Corporate Adress | Doddakannelli, Sarjapur Road, Bengaluru-560035, Karnataka, India |
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Entities Included in Sustainability Reporting
GRI 2-2
Financial performance and employee metrics are for all geographies, while environmental performance indicators are primarily for India. Any other qualitative reporting, unless otherwise specified, includes all geographies.
Reporting Period and Contact
GRI 2-3
Reporting Timeframe | April 1, 2023 to March 31, 2024 (Annually) |
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Link to the previous report | Wipro Sustainability Report FY22-23 |
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| P S NARAYAN |
Contact Point | Global Head of Sustainability & Social Initiatives, Wipro Limited |
| Email: narayan.pan@wipro.com| +91 080 25056766 (India) |
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Geographies | America | Europe | India | Japan | Middle East | Asia Pacific |
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Businesses | Wipro Technologies | Wipro Business Process Services |
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Publication Date | August 9, 2024 |
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Our reporting approach is stakeholder-centric. This is our 17th Sustainability Report. It adheres to GRI guidelines and meticulously tracks all key performance indicators (KPIs). Since the financial year 2019-20, we have also followed ISO26000 guidelines. Since the first year, our reports have been subject to the highest standards of independent, third-party scrutiny, which helps incorporate improvements into our sustainability
programs and initiatives. The GRI parameters in this report have been assured at a limited level by Deloitte Haskins and Sells LLP.
We welcome our readers' feedback, points of view, and suggestions on Wipro's Sustainability Report 2023-24. Your honest feedback will enable us to strengthen and improve our sustainability program. You may write to eco.eye@wipro.com
Sustainability Report 2023-24 | 9 |
Overview Governance Financials Environment & Climate Stakeholder Value Annexures
Membership of Associations
GRI 2-28
Sustainability being a multi-stakeholder game requires aligning with the right networks which acts as a force multiplier for our business. Wipro actively engaged with many top industry chambers/associations having an international reach of trade. We are in the leadership position at CII-Greenco. We actively participate in stakeholder consultations with NASSCOM, BfN (Business for Nature), WEF (World Economic Forum), Alliance for Clean Air, and REI (Responsible Energy Initiative). We also actively engage with CRB (Centre for Responsible Business), CII, the US Chamber of Commerce, BITKOM, IFCCI, and TechUK.
Our contributions to industry associations this year are as follows:
Industry Association | From | To | Fee ($) |
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NASSCOM | Apr-23 | Mar-24 | 85,801 |
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BITKOM | Jan-23 | Dec-24 | 53,340 |
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US CC | Jun-23 | Jul-24 | 25,000 |
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Embedding Policy Commitments
GRI 2-24
Our Materiality Section outlines the key ESG and sustainability topics that are most material to us, as identified through our stakeholder engagements with our key stakeholders - employees, customers, suppliers, investors, and local communities. We engage with our stakeholders through various forums regularly. Through these engagements, we have identified key material topics, such as environmental impact, corporate social responsibility, health and safety, human rights, and business conduct.
Each of our ESG goals is linked to the policies that govern them. These commitments are integrated into the strategy of each Function, and procedures and processes are outlined for working toward these commitments. These policies are developed based on globally accepted frameworks and norms, industry benchmarking, and consultations with senior leadership, experts, and our identified stakeholders. Some policies we have developed
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are the Code of Business Conduct, Environmental Policy, Corporate Social Responsibility, Wipro Health and Safety Policy, Wipro Supplier Code of Conduct, and Human Rights Policy. More details are provided in the Materiality section of this report.
The ownership of the policies rests with the respective Function, which is also responsible for the implementation of the ESG goals. The ESG commitments are integrated into the strategy of each Function, and procedures and processes are outlined for working towards these commitments. Employees are regularly trained in the expectations of these policies. The employee training portal makes available all the relevant training for each Function to enable employees to build their capacity.
Process to Remediate Negative Impacts
GRI 2-25
We encourage our employees to report any fraudulent financial or other information, instances of a leak or suspected leak of unpublished price-sensitive information, and any conduct that violates the company's code of business conduct. We ensure that these reports can be made anonymously if desired. We strictly prohibit discrimination, retaliation, or harassment against any employee who reports under the Vigil Mechanism or participates in the investigation.
Mechanisms for Seeking Advice and Raising Concerns
GRI 2-26
Our company has implemented an Ombuds process, in accordance with Section 177(9) and
- of the Companies Act, 2013, Regulation 22 of the Listing Regulations, and Regulation 9A of the Securities and Exchange Board of India (Prohibition of Insider Trading) Regulations, 2015. This process serves as a mechanism for receiving and addressing complaints from employees and directors.
Ambitions Realized
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Wipro Limited published this content on 09 August 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 09 August 2024 15:07:31 UTC.