Espressive, Inc. announced its integration with leading HR systems such as Workday, SuccessFactors, and BambooHR, giving employees one place to go for immediate, personalized answers to all of their HR-related questions and issues. The Espressive AI-based Virtual Support Agent, Barista, understands thousands of employee phrases across the 100 most common Workday questions with use cases covering everything from onboarding to managing time off requests and invoices. Barista can assist employees by enabling access to information in Workday, such as PTO days and timecard information, using their natural language.

Barista also updates information in Workday in real time across a wide range of use cases such as managing PTO, looking up employee data, and facilitating employee onboarding. With the Barista Workday integration,employees can interact with Barista to perform any actions as if they were using Workday, but with a consumer-like experience and through their natural language, such as: Manage Time-Off: Employees can find out their PTO balance, verify their PTO accrual rate, see a summary of hours worked, request time-off, and manage the lifecycle of a PTO request once it is created; Employee Data: Data such as employee ID number can be easily looked up; PO Status: The status of previously created purchase orders can be easily accessed; Invoice Status: Employees can search for and look-up the status of previously created invoices; Facilitate Employee Onboarding: HR can view and manage onboarding tasks that are part of a Workday workflow; and Verify Pay Rate: Employees can verify their current pay rate. The integration of Espressive Barista with leading HR systems means employees can turn to Barista as the single, automated hub for questions across all HR tools.

This improves the employee experience, which has a positive impact on productivity, satisfaction, and retention; increases employee use of HR tools; improves the ROI on HR technology investments; and frees up HR support staff from answering repetitive questions and continuously researching answers for all geographies, so they can focus on high touch interactions.