Integrated Report

2021

Contents

Message from Bernard Bourigeaud, Worldline Chairman 05

Editorial by Gilles Grapinet, Worldline Chief Executive Officer 06

Worldline in 2021

Worldline: a snapshot .........................................................

10

2021 highlights ...........................................................................

14

Our strategic vision ...............................................................

12

A new identity ...............................................................................

16

Our strategic roadmap

2024 vision .....................................................................................

20

Our integrated vision .........................................................

30

Trust 2025 ........................................................................................

22

2021 key performance indicators ......................

34

Our business model .............................................................

26

Driving change through

36

Key market trends ..................................................................

28

operational performance ...............................................

Reinforcing trust in our society

Our commitment to creating value ..................

40

Our business challenges ................................................

42

Our people challenges ......................................................

56

Our ethics, compliance and sustainable

procurement challenges ...............................................

66

Our environment challenges .....................................

72

Our local communities challenges ....................

76

Our governance

Corporate governance .....................................................

82

Information for shareholders ...................................

89

Performance in relation to main KPIs ...........

86

A report aligned with best standards............

90

Auditor's letter .............................................................................

88

Worldline I Integrated Report 2021

3

4 Integrated Report 2021 Worldline

Message from

Bernard Bourigeaud

Worldline Chairman

It is my pleasure to introduce Worldline's fourth Integrated Report, which aims to provide stakeholders with a comprehensive overview of the Worldline Group's financial and non- financial performance and commitments in 2021. As evidenced in this report, Corporate Social Responsibility (CSR) is a key driver of transformation for Worldline and lies at the heart of our strategy.

It was a great honour to join Worldline's Board of Directors as Chairman in October

2021 and to work with the Board Members, our CEO Gilles Grapinet and Worldline's management team in further shaping the future of payments. At a time when society cares more than ever about safety and sustainability, Worldline demonstrates time and time again its commitment to creating value for all its stakeholders by fostering sustainable economic growth and reinforcing trust and security within societies.

2021 was an important year for Worldline. In the face of the Covid-19 pandemic, the company played a major role in accelerating the shift away from cash and towards secure digital payments and transactions. For merchants, financial institutions, public sector entities and many others, Worldline is now a truly indispensable partner. Extending our reach into new geographical markets, bringing new scale and coverage of the payment value chain, Worldline has become a veritable pan-European leader in digital payments.

Our new three-year strategic plan for 2022-2024 has been designed to further reinforce the Company business and market positioning and in doing so, improve its financial performance. The execution of our new strategic plan will also be a major milestone in our long-term vision to make Worldline one of the new leading global Paytech companies, benefitting all stakeholders and society at large. Corporate Social Responsibility is of course a key element in this strategy. Our new CSR medium-term roadmap, Trust 2025, sets ambitious targets in all the relevant areas for the resilience of our business, our people, our ethics and

our value chain, as well as for the protection of the environment and support of local communities.

I invite you to read and share this 2021 Integrated Report to find out more about the Worldline story and our vision for the future.

Worldline I Integrated Report 2021

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Worldline SA published this content on 09 June 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 15 June 2022 10:42:08 UTC.