Taking place during the month of September, company representatives racked up over one million kilometers in journeys as they endeavored to provide XCMG clients with value-added services such as equipment inspections, operational guidance, and overseas promotion of the company's X-GSS app. For key market areas, they emphasized and guaranteed the company standards of "responding within 15 minutes, arriving within 2-24 hours, and completing work within 4-48 hours."
"XCMG has always held the global construction aftersales market as a top priority during our push for international development," said
"XCMG has built a team of nearly 4,000 overseas service engineers and empowered its global clients through the 'XCMG Global Digital Spare Parts Service Information System (X-GSS).' We will give full play to cutting-edge new-generation technologies such as big data and 5G so that we can provide timely and convenient services," Lu added.
Among the more interesting highlights of Global Service Month were the experiences of the service team in
To reach the sites, the group had to cross two rivers by boat and then navigate a new forest road built by bulldozers, in an epic trip taking more than 10 hours. Around the world, there were countless other service teams, like the one in
XCMG has also announced plans to join hands with global partners to build overseas training centers in more than ten countries, such as
XCMG Global Service Month was well-received across the board. "With the help of the XCMG service team, I was taught how to use the X-GSS system firsthand," said Mr. Supia, a client in
Other customers felt reassured by the level of aftersales services. "I am so pleased I bought a ZL50GN loader, it works so well," said
Mr. Shakhawat from
Going forward, XCMG aims to establish a multi-functional system for registering overseas customers' service information based on its existing global service network. The company aims to raise the quality of the services on offer through this initiative.
For more information, please visit XCMG.
View original content to download multimedia:https://www.prnewswire.com/news-releases/xcmg-engages-3-000-customers-in-50-countries-for-global-service-month-301668901.html
SOURCE XCMG
© Canada Newswire, source