Log in
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Dynamic quotes 

MarketScreener Homepage  >  Equities  >  Nyse  >  Yext, Inc.    YEXT


SummaryMost relevantAll NewsPress ReleasesOfficial PublicationsSector news

Yext : Releases "Milky Way" Search Algorithm Update, Leveraging BERT

share with twitter share with LinkedIn share with facebook
08/27/2020 | 07:01am EDT

NEW YORK, Aug. 27, 2020 /PRNewswire/ -- Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced "Milky Way," the latest upgrade to the natural language processing (NLP) algorithm that powers Yext Answers, Yext's revolutionary site search product.

Headlining this milestone update is the adoption of BERT, which stands for Bidirectional Encoder Representations from Transformers. Developed by Google, BERT is an open source machine learning framework for NLP designed to better understand user searches. By leveraging BERT within Named Entity Recognition (a process to locate and classify named entities mentioned in unstructured text into predefined categories), Yext Answers improves its ability to distinguish locations from other types of entities, including people, jobs, and events.

"When we launched Yext Answers last year, we introduced a new standard of search for websites — and since launch, we've been improving our algorithm constantly to understand natural language questions and help businesses respond to those questions quickly and accurately," said Marc Ferrentino, Chief Strategy Officer at Yext. "Today, Milky Way marks our latest major upgrade to the Answers algorithm, leveraging BERT technology so that businesses can answer even more customer questions with greater precision."

Yext's Milky Way update includes the following features:

  • Improved Named Entity Recognition: By leveraging BERT, Yext Answers can now better understand the contextual relationship between search terms. When someone uses a search term that can refer to multiple things, Answers will return a more relevant result by taking into account the correct classification, whether a location, person or product. For instance, the algorithm can now better distinguish when someone is looking for a "turkey" sandwich vs. a sandwich shop in "Turkey."
  • Improved Location Detection: The update leaves behind location biasing, which requires information like popularity and proximity to identify the location a person is searching for. Now, Yext Answers will filter through locations stored by a business in their Yext knowledge graph — a database of millions of structured facts — to surface the best match. This is especially useful if a search term could refer to multiple places, such as Paris, Texas vs. Paris, France.
  • Updated Healthcare Taxonomy: More than 3,000 new healthcare-related synonyms, conditions, treatments, and procedures have been added to the algorithm's taxonomy. Now, whether a patient is searching for ailments in layperson's terms ("pink eye") or a provider is searching with clinical terms ("conjunctivitis"), Yext Answers will be able to understand the context and deliver the best answer.
  • Improved Stemming and Typo Tolerance: The update introduces improved stemming — NLP's ability to recognize different forms of a root word — and refined typo tolerance to better match a search term with results that include variations of that term, such as "integrate" and "integrations". With the added flexibility, businesses can now answer questions that would otherwise surface few or no results at all.

Read more about Yext's Milky Way update here.

About Yext 
The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like T-Mobile, Jaguar Land Rover, BBVA USA, and Kiehl's — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.

Yext's mission is to help businesses and organizations around the world deliver official answers everywhere people search. Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo, and the Washington, D.C. area — and work-from-home offices all around the world.


View original content to download multimedia:http://www.prnewswire.com/news-releases/yext-releases-milky-way-search-algorithm-update-leveraging-bert-301119594.html

SOURCE Yext, Inc.

© PRNewswire 2020

share with twitter share with LinkedIn share with facebook
All news about YEXT, INC.
10/22YEXT, INC. : Change in Directors or Principal Officers (form 8-K)
10/22YEXT : Appoints Hillary Smith to Board of Directors
10/22YEXT : Adelphi University Improves Students' Digital Experience with New Yext An..
10/13YEXT : Borrego Health Revitalizes Patient Experience in the COVID-19 Era with Ye..
10/01YEXT : Named a Top 15 Workplace on Fortune's 2020 Best Workplaces in New York Li..
09/24YEXT : Answers Wins 2020 Global Search Award
09/23YEXT : Launches "Hitchhikers" Program to Spur The Next Generation of Platform Bu..
09/16YEXT : Names Jon Buss as Managing Director, EMEA
09/04YEXT : Management's Discussion and Analysis of Financial Condition and Results o..
09/04Yext, Alphabet fall; Domo, Cooper rise
More news