Zalando Q3/2022

Earnings Call

November 3, 2022

Robert Gentz (Co-CEO)

Dr. Sandra Dembeck (CFO)

Q3 update

In Q3, we were able to return to growth in a declining demand environment

with consumer confidence hitting a record low

Record low in consumer confidence1

Active customers

in millions

250.2

GMV per active customer

YoY growth over the last three months

No longer lapping pandemic peaks3

+0.3%

Q3 financial performance

GMV +7.1%

Revenue +2.9%

(in EUR m)

13.5

Adj. EBIT

2020

2021

2022

  • 1) Jan 2020 to September 2022, source: European commission, EU-27, black line represents long-term average
    1. Jan 2020 to September 2022, source: Global Supply Chain Pressure Index, New York Fed, black line represents long-term average
    2. Year-over-yearGMV growth Zalando group

Q3 update

As a result of our decisive actions we are on track to deliver improved profitability compared to H1/22 and remain laser-focusedas we enter the key commercial quarter of the year

Group GMV year-over-year growth (in %)

Group adj. EBIT development (in EUR m)

20%

250

154 - 234

200

6 - 13

150

10%

100

50

26

0

0%

0

H1/22

H2/22

H1/22

H2/22

3

Q3 update

We advanced on all of our strategic initiatives to be the starting point for fashion for our

customers

Customers

Partners

People & planet

Create deep customer

Transition towards a

Build a

relationships at scale

true platform business

sustainable platform

Our loyalty program Zalando Plus almost tripled its membership year- over-year

Strong growth in share of Partner Business with an increase of 7pp compared to last year

Zalando launches first Adaptive Fashion collections embracing the disabled community

4

Q3 update

Strategic partnership with Nike, Inc strengthens our efforts to be the Starting Point for Fashion

Access to Nike member-exclusive products and benefits for Zalando customer1

Distinctive shopping experience through elevated storytelling and inspiration

Joint commitment to creating an exclusive experience with a better assortment

  • 1) The experience will go live in all ten markets Nike is present in with Zalando's Partner Program (Germany, Austria, the Netherlands, France, Belgium, Denmark, Sweden, Finland, Italy and Poland), started with Austria in October

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Zalando SE published this content on 03 November 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 03 November 2022 06:04:02 UTC.