Zhejiang Expressway : 2020 Environmental and Social Responsibility Report

Environmental and

Social Responsibility Report

ABOUT THIS REPORT

2020

01 Environmental and Social Responsibility Report

REPORTING PERIOD

This report covers the reporting period from January 1, 2020 to December 31, 2020 (the "Reporting Period").

REPORTING SCOPE

This Environmental and Social Responsibility Report covers the Company and its subsidiaries (the "Company" ) engaging in the expressway business, excluding Zheshang Securities Co., Ltd., Zhejiang Grand Hotel Limited and the Company's associates, joint ventures and joint-stock companies.

BASIS OF PREPARATION

Environmental, Social and Governance Reporting Guide of the Hong Kong Stock Exchange.

SOURCE OF INFORMATION

All information referred to in this report is derived from the official documents, statistical reports and financial reports of the Company, and has been verified by a third party. All information referred to in this report is solely for the purpose of disclosure on the progress of sustainability management of the Company and shall not be used for commercial purposes.

LANGUAGES

This report is prepared in both traditional Chinese and English. In case of discrepancies, the traditional Chinese version shall prevail.

2020

02 Environmental and Social Responsibility Report

CONTENTS

About this Report·············· 01 Contents·························· 02 Chairman's Statement ······· 03

		Emissions ················· 04
		Air emissions············· 04
		Greenhouse gas
		emissions···············	04
Environment	Waste emissions ········	05
Emission reduction
		measures ··············· 05
		Use of Resources ….	06
		Energy ··················· 06
		Water resources ········	06

The Environment and Natural Resources ·············· 07

Climate Change ········ 07

		Employment ·············
		Health and Safety ······
		Development and
Social	Training ··················
Labour Standards······
		Supply Chain
		Management ···········
		Product
		Responsibility ·········
		Anti-corruption ·········
		Community
		Investment ··············

Indicator Index ···············

Verification Statement ····

08

09

10

11

12

13

15

16

17

20

2020

03 Environmental and Social Responsibility Report

Chairman's

Statement

''

Looking back at 2020, we strived to place the pandemic under effective control to ensure smooth business operation. We aimed to build a renowned brand for expressway operations and services under our new operation management model to boost economic development and to provide satisfying travel experience to the people.

We are concerned about the impact of our operations on the environment and have assumed social responsibility in our legitimate and compliant operations. For the environment, we proactively identify environmental emission factors and take measures to save energy and reduce emissions continuously. For social responsibility, we care about the needs of our employees internally and, at the same time, actively provide external support to charity. This year, to support pandemic prevention and control, the Company actively donated fund and necessities, organized multiple volunteer actions to assist pandemic prevention and control efforts, and ensured smooth and orderly operation of the expressways and toll stations under its management.

With adjustments made to our toll collection and management system, the Company will start on a new foundation to integrate its corporate development concept and brand proposition, continuously improve its social responsibility management system, optimize its risk control structure, accelerate intelligent expressways, and enhance the overall operational efficiency with technology empowerment. The goal is to allow the Company to operate harmoniously with our society and our environment.

YU Zhihong, Chairman

March 23, 2021

2020

04 Environmental and Social Responsibility Report

Environment

• Emissions

1.1 Air emissions

The Company's waste gas emissions are mainly derived from motor vehicles, including nitrogen oxides (NOX), sulfur oxides (SOX) and particulate matters (PM). In 2020, the Company's emissions of nitrogen oxides (NOX), sulfur oxides (SOX) and particulate matters (PM) were 13,030 kg, 20 kg and 690 kg, respectivelynote 1.

The graph on the right illustrates various types of emissions (kg) in the past three yearsnote 2.

1.2 Greenhouse Gas (GHG) emissions

In 2020, the Company's total GHG emissions were 30,697 tonnes of carbon dioxide equivalent note 3, of which 95% were carbon dioxide, the majority of our GHG emissions. Among our GHG emissions, direct (Scope 1) GHG emissions were 4,141 tonnes of carbon dioxide equivalent and indirect (Scope 2) GHG emissions were 26,556 tonnes of carbon dioxide equivalent. The GHG emission intensity in 2020 was 38.27 tonnes of carbon dioxide equivalent/km, representing an increase of 6.35% as compared with that of 2019.

According to our internal analysis, the reason behind it was the increase of 6.32% in indirect energy emissions caused by electricity consumption. In 2020, the removal of expressway toll stations at provincial borders and addition of more than 300 sets of equipment and facilities such as new toll collection antennas, main lane gateway systems and network security systems had contributed to an additional electricity consumption of approximately 2.8 million kWh. Excluding the above-mentioned factors, the Company's total GHG gas emissions in 2020 would be 28,933 tCO2e, with a GHG gas emission intensity of 36.07 tCO2e/km, an increase of 0.24% as compared with that of 2019, which was substantially stable.

e)

Trend of GHG emissions and its intensity

HFC and PFC

(tCO2

35,000

30,697

30,000

28,865

Total GHG emissions

25,000 21,084 20,519

20,000

15,000

10,000

5,000

0

2017

2018

2019

2020

GHG emission intensity (tCO2e/km)

Direct	Indirect
emission
emission
87%
13%

Note 1: NOX and SOX emission factors are based on The Clean Air Charter - A Business Handbook issued by the Hong Kong General Chamber of Commerce and the Hong Kong Business Coalition and that data comes from the Sustainability Report 2014 of Towngas. PM emission factors are based on the EMFC-HK Vehicle Emission Calculation Model of the Hong Kong Environmental Protection Department (EPD) and the vehicle emission modelling software of the US Environmental Protection Agency, assuming 80% relative humidity, 25 degrees Celsius, an average speed of 30 kmh and emissions only during driving.

Note 2: In 2019, Shenjiahuhang Expressway and Zhoushan Bay Bridge were newly included. Same in thereafter.

Note 3: Emission and removal factors are based on the Hong Kong EPD's Guidelines to Account for and Report on Greenhouse Gas Emissions and Removals for Buildings (Commercial, Residential or Institutional Purposes).

。

Environment

1.3 Waste emissions

The Company's hazardous waste mainly consists of road maintenance waste and its non-hazardous waste mainly consists of domestic waste.

The total amount of used asphalt material generated in 2020 was 173,100 tons.

100% of our domestic waste was disposed of by entrusted local cleaning service providers. There is no calculating method for the total amount of waste generated for now.

2020

05 Environmental and Social Responsibility Report

99.7%41 %

Percentage of asphalt	Percentage of asphalt
pavement waste recycled	pavement waste reused on site

1.4 Emission reduction measures

The Company's waste gas and direct greenhouse gas emissions mainly come from gasoline and diesel used in motor vehicles, while its indirect GHG emissions mainly come from electricity consumed. The Company has set energy saving targets, which are monitored and evaluated regularly, of 1% reduction in electricity, gasoline and diesel fuel consumption in each administration center and has adopted various measures to reduce pollutant and GHG emissions.

Continuous promotion of

green and low-carbon travel

• Promote the "135" green and low-carbon travel mode;
• Strengthen daily management of company vehicles and production vehicles, prioritize the purchase of energy-saving,low-emission green vehicles, and retire high energy-consuming and high- emission vehicles timely;
• Establish a sound management system to regulate company vehicles usage, complete the filing of company vehicles, arrange reasonable routes for vehicles to match travel needs, reduce the travel distance of empty vehicles, and improve the efficiency of company vehicles usage.

Continuous promotion of

green office

• Strictly implement the procurement system to prioritize the purchase of energy-saving green products;
• Strictly enforce the requirements c o n c e r n i n g a i r - c o n d i t i o n i n g temperature, that it should not be

lower than 26°C in summer and not h i g h e r t h a n 2 0 ° C i n wi n t e r ;

• Explicitly require our staff to make full use of natural lighting during office hours to reduce electricity
  consumption from lighting equipment;
• Require our staff to turn off lights and switch off office equipment when leaving office, in order to prevent unneeded and prolonged lighting.

Continuous promotion of green

technology transformation

• 708 LED lighting were installed in 2020, contributed to an
  estimated annual electricity savings of RMB64,000;
• "Green Sunshine Carport" isa photovoltaic power generation
  project in Jiaxing. In 2020, it generated 244,400 kWh of electricity, of which 59,800 kWh were outputted to the grid and
  184,600 kWh were for our own use, reducing 191,885.4 kg of carbon dioxide emission.

"Green Sunshine Carport''

Environment

2020

06 Environmental and Social Responsibility Report

1.4 Emission reduction measures

• 100% utilization of maintenance waste

The use of "low-carbon,eco-friendly and high-efficiency"on-site thermal regeneration technology for maintaining asphalt pavement enables 100% reuse of the original asphalt pavement material. Waste generated from maintenance works that is not compatible with this technology will be used for slope or lower-level road maintenance, and thus nearly 100% of maintenance waste will be reused.

• Waste reduction

We encourage the sorting and disposal of used items and promote the recycle of kitchen waste, old newspapers, used bottles, packaging material and other waste into useful resources. To advocate the idea of paperless office, we utilize the Company's OA office system for document processing to save paper, reduce the need of printing documents with the help of WeChat, QQ and other document sharing applications, and share one printer among several computers and save paper with double-sided printing.

2 Use of Resources

2.1 Energy

The Company consumes energy including electricity, diesel oil, gasoline and natural gas. Total energy consumption in 2020 was 6,512 tonnes of standard coalnote1, of which electricity was the most heavily used, accounting for around 80% of the total energy consumption. Comprehensive energy consumption per unit of operating mileage in 2020 was 8.12 tonnes of standard coal/km, an increase of 3.78% compared with 2019.

GasolineNatural gas

Diesel oil

Electricity

energy consumption (tonne of standard coal)

7,000

6,000

5,000

4,000

3,000

2,000

1,000

6,274

4,5834,711

6,512

energy consumption per unit of operating mileage (tonnes of standard coal/km)

Breakdown of energy consumption in 2020

2.2 Water resources

In 2020, total water consumption was 267,595 cubic metres, and water consumption per capita was

65.89 cubic metre/person, a decrease of 9.58% compared to 2019.

The Company continues to endeavor to save water and reduce consumption by using water-saving appliances to reduce water usage. The Company keeps strengthening its regular maintenance and management of water supply equipment. Water pipes and parts are inspected regularly and will be replaced once aged. Water faucets will be shut off immediately after usage to eliminate emission, seepage, dripping and leaking and avoid unattended running faucets.

Total

Total water consumption (cubic metre)

0
2017	2018	2019	2020

Trend of total energy consumption

and its intensity 2020

350,000
300,000	292,367
		267,595
250,000

194,732

200,000 178,024

150,000

100,000

50,000

0

2017

2018

2019

2020

Trend of total water consumption and

its intensity 2020

Comprehensive

Water consumption per capita (cubic metre/person)

Note 1: The standard coefficient is quoted from the GB/T 2589-2008 General Principles for the Calculation of Comprehensive Energy Consumption.

Environment

2020

07 Environmental and Social Responsibility Report

• The Environment and Natural Resources

The Company has taken a series of steps to mitigate the impacts of its operations on the environment and natural resource.

Reduce noise emissions

In 2020, the Company applied successfully for a new patent "wind barrier on bridges with effective noise reducing function", which performs well in noise isolation. Cotton sound insulation are newly attached to one side of the wind barrier plate which can effectively keep the noise from reaching the other side. It also equips with slots, cleats, fastening bolts, springs, sliding rods, coils and spindles which enable self-adjustment of inclination angle according to wind speed in order to reduce wind load on the device itself and the bridge, thus protecting both.

The Company will continue to install sound barriers on various sections of expressways under its operation to reduce noise pollution.

Use of renewable energy

The Company is committed to the use of renewable resources.

Electricity generated from our distributed photovoltaic power stations are supplied directly to the administration centers for their own use, while the electricity unconsumed will be distributed directly to the grid; electric car charging piles were installed next to the photovoltaic power stations to charge electric cars with photovoltaic power and fulfill the needs of low-carbon travel of most of our employees.

Solar-powered hot water central heating system was used.

Solar-powered wireless synchronized guiding signals were developed and upgraded.

Reuse of waste materials

In 2012, on-site thermal regeneration technology was first used in Hangzhou section of Hangzhou-Ningbo Expressway, followed by other sections in that highway. On-site thermal regeneration of 190,700 square metres were completed in 2020. Our on-site thermal regeneration for asphalt pavement obtained outstanding energy saving and emission reduction results and had effectively reduced pollution. It is estimated that using on-site thermal regeneration technology in our works on a single carriageway road can reuse 100% of used material and save 0.65 tonnes of heavy oil, 15.95 tonnes of asphalt, and 353 tonnes of new materials per lane/kilometer compared with the traditional milling and paving method, thus reducing CO2 emissions.

4 Climate Change

The Company has always been monitoring climate change issues and has incorporated climate change responses into its corporate strategic management to pursue sustainable development in the process of addressing climate change. The Company has established energy-saving and emission reduction targets and action plans, such as reducing energy consumption through projects including the upgrade to LED lighting; and building photovoltaic power stations to reduce pollution and GHG emissions from fossil fuels at source by using renewable energy, in order to achieve sustainable development.

Social

5 Employment

2020

08 Environmental and Social Responsibility Report

As an enterprise of modern management, the Company begins its new chapter of quality and efficiency enhancement with its concept of "strengthening the enterprise with talents". Adhering to the open and fair talent selection and recruitment principles of "being both virtuous and talented, morality first, emphasis on performance", the Company has performance assessment and compensation incentive mechanism and a refined personnel management system in place to protect the legal rights and interests of our employees and to boost their enthusiasm and creativity.

Compliance with laws and regulations		Recruitment channels
Labour Law of the People's Republic of		adopted
China		Campus recruitment
Law of the People's Republic of China on		Open recruitment
the Protection of Minors		Referral and self-recommendation
Provisions on Prohibition of Child Labour		Recruitment agency and other
Interim Provisions on Labour Dispatching		channels

Workforce:

During the Reporting Period, the Company had 4,061 employees.

44%

56%

Province of origin:

Zhejiang, Anhui, Jiangxi, Jiangsu, Henan, Shanxi, Sichuan, Hubei, Heilongjiang, Fujian and other provinces.

Employee turnover:

56 and above

Percentage of employees by age group

During the Reporting Period, 404 employees left and 50 employees retired.

Turnover ratio was 4:5 by gender (male to female) and 23.5% of employees left were contract workers. They came from different regions and there were no significant regional differences.

Anti-epidemic efforts - "Cloud Recruitment"

To strictly implement the idea of Central Committee and Provincial-level Committee of the Party on coordinating pandemic prevention and control with economic and social development, the Company spearheaded new work arrangement on the first instance and spared no effort to establish its talent pool to "stabilize employment and advance development" amidst pandemic prevention and control.

The Company conducted all spring recruitment sessions online with contactless recruitment processes such as online posting, consultation, screening, interviewing and evaluation. In order to further understand the background of our applicants, our Human Resources Department conducted video interviews to select suitable candidates after initial screening of resumes and preliminary interviews. In addition to addressing the Company's actual employment needs, "Cloud Recruitment" also fulfilled the needs of applicants, demonstrating the Company's willingness to assume responsibility during the pandemic.

Video interview

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6 Health and Safety

2020

09 Environmental and Social Responsibility Report

Adhering to the "people-oriented, safety first, prevention priority, comprehensive governance, and secured development" production safety policy as well as the management principle of close integration of operation and production safety, the Company continuously implements the production safety target-oriented responsibility system and the security risk mortgage system, which have defined the production safety duties and responsibilities in each position, thus substantially maintaining a standardized safety operation procedures that inherently matches the characteristics of the job.

Continuous strengthening of safety production supervision and inspection efforts

Our Safety Supervision Department organized 128 safety inspections and supervised the rectification of 376 issues;

Relevant business departments conducted 97 safety inspections and supervised the rectification of 153 issues;

Clarify safety responsibilities

A list of rights and responsibilities for safety was compiled for general workers to ensure that safety responsibilities were assigned to the workers and positions and that tasks will be assigned according to positions;

Safety-related activities

Third-party safety performance evaluation and activities on essential safety production skills were organized to guide our departments and employees to understand and fulfill their responsibilities through third-party evaluation, on-site consultation and survey evaluation.

Staff protection:

The Company provides personal accident insurance and work injury insurance for all employees, arranges regular body checks for employees and purchases protective gears to protect employees on duty as needed, such as reflective vest and smart helmets. To protect the mental health of our employees, each staff station has a specific mental consultation room and areas for emotional release with 11 qualified counselors.

During the Reporting Period:

no incident of occupational disease occurred among employees and a total of 1,514 lost days due to work injury were recorded.

In the past three years (including the Reporting Period):

Work fatality: 1, representing 0.02%.

"Pandemic prevention and control platform"

In February 2020, Zhoushan Management Center developed its own pandemic prevention and control platform, which can perform speedy analysis about employees and vehicles entering and leaving Zhoushan, enabling the health management of our employees and providing comprehensive reasonable data to support pandemic prevention and control efforts.

"Cloud

Supervisor"

Zhoushan Bay Bridge has an intelligent "Cloud Supervisor" system which uses intelligent safety helmet as the carrier to realize real-time connection between front-end operation and backstage management through intelligent safety remote monitoring system. It can improve the overall safety management standard and protect the safety of construction workers.

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7 Development and Training

2020

10 Environmental and Social Responsibility Report

During the Reporting Period, the Company improved its three-channel development system which emphasizes the "management + professional + skill" to give full play to the role of industrial workers in solving practical problems and serve as business benchmark, so as to accelerate balanced development of different talents in the Company.

Training overview

• Total education and training cost accrued in 2020: over RMB 5.6 million, a slight increase as compared to last year.
• The Company and its subsidiaries had organized more than 1,000 education and training events in different forms with 100% of staff received trainings.
• Over 10,000 staff attended the trainings.
• Total training hours reached over 20,000 hours, among which the training hours of non-management staff, general management staff, mid-level management staff and senior management staff maintained at over 8 hours, 60 hours, 100 hours and 50 hours respectively.

Workforce development

The Company has a sound career development system for its workforce. Our workers can climb the career ladder from junior worker, mid-level worker, senior worker, technician, senior technician to highly skillful positions of master technician and chief technician. The Company focuses on the actual needs of different groups and establishes a multi- pronged three-dimensional motivation system.

Chief technician

Master technician

Senior technician

Technician

Senior worker

Mid-level worker

Junior worker

Refined online and offline platform for interactive learning

• The Company's online training relies on its cloud classroom platform to organize training activities and holiday learning programs under the main concept of "learning from courses", "being a lecturer" and "encouraging sharing". Leveraging on the advantages of e-learning of being real-time and timely, the Company shares and builds an internal learning resource database with all employees.
• The platform closely integrated with the external situation and company strategies. Our offline training included large-scale seminars on topics such as big data, the Civil Code, brand building and the 14th Five-Year Plan organized in multiple venues to boost work progress and improve management.

Youth career planning consultation

Toll operation skills test

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8 Labour Standards

2020

11 Environmental and Social Responsibility Report

During the Reporting Period,

Labour contract rate was 100%

Social insurance coverage was 100%

No labor disputes were recorded

No child labor was used

No forced labor was used

The Company strictly complied with the Law of the People's Republic of China on the Protection of Women's Rights and Interests, Regulation on the Prohibited Use of Child Labour and other laws and regulations. Labour Dispute Mediation Committee, employees' home, mental health consultation room and area for emotional release, alongside with employee assistance funds, Party members service platforms and others, were established to protect employees' rights and interests effectively. Female members are included in the union and special rights such as Women's Day are recognized to protect the rights and interests of female workers. Recuperation system is in place.

During the Reporting Period, employee assistance funds provided RMB 81,000 to assist our employees.

We received 23 requests from our employees through various channels and resolved 23 of them.

Employment breakdown

Contract	Seconded	Outsourced	Temporary	Re-employment
labour	labour	labour	labour	after retirement

2019 2020

During the Reporting Period, the Company had five types of employment, i.e. contract labour, seconded labour, outsourced labour, temporary labour and re- employment after retirement. As compared to last year, re-employment after retirement was added.

In order to help employees make good use of their spare time, effectively relieve employees from their stressful work, and allow them to develop their hobbies, the Company actively organize staff activities, such as mental health training, English conversation sessions and basketball game.

Anti-epidemic measures -

Employee care

During the pandemic, we deepened the implementation of the requirements put forward by the Communications Group and took strong measures to strengthen the supply of pandemic prevention materials and employee safety protection. We immediately ensure that the Communications Group's condolences payment was received by each front-line employee.

We ensure our employees had received sufficient supply of nutrition. In addition to improving the catering provided in our staff canteen, we provided RMB 300 for each of our front-line staff to buy healthcare food product to improve immunity. At the same time, given the work nature of our employees in staff station, we purchased over 300 sets of automatic disinfection device.

During the pandemic, the Company purchased 2,000,000 disposable medical masks, 450,000 disposable latex gloves, 28,000 disposable medical gowns and sufficient medical alcohol and disinfectant. We ensure that our front-line employees receive at least two masks per day.

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9 Supply Chain Management

2020

12 Environmental and Social Responsibility Report

• The Company is committed to building a standardized, fair, just and transparent tender procurement system, and constantly optimizing the control and supervision of the procurement process.
• The Company has formulated the tender standards in accordance with the Law of the PRC on Tenders and Bids, Regulations on the Implementation of the Law of the PRC on Tenders and Bids, and Regulations of the Zhejiang Province on Tenders and Bids and other laws and regulations.
• The best suppliers are selected based on the principles of openness, fairness, justice and integrity.
• It is explicitly required during the tender process that tenderers shall strictly adhere to principles and rules, uphold integrity and self-discipline, and firmly deny unlawful and non-compliant practices.
• The Discipline and Supervision Department continues to play their role in pre-tender review, supervision and post-tender filing to ensure a standardized process and transparent operation.

Supplier overview

 In 2020, the Company selected 77 suppliers for our key products,		58 suppliers were based in
services, and maintenance work, including 58 suppliers in Zhejiang		Zhejiang Province
Province and 19 suppliers from other provinces.		19 suppliers were from
		other provinces

• Office supplies were procured on the open procurement platform "Xiaolu Shangxuan" operated by Zhejiang Communications Investment Group Co., Ltd. to make the occasional procurement of low-value supplies more standardized and transparent.

Environmental and safety requirements

Communicate the Company's environmental and safety requirements to our suppliers during our process.

• In 2020, the Company's tender documents for the procurement of light vehicles explicitly require that the vehicle emission must comply with the Limits and Measurement Methods for Emissions from Light-duty Vehicles (CHINA VI).
• The following safety requirements were applied to the procurement of maintenance work:
• 1. the supplier's qualifications and the project's key management personnel must hold safety qualification certificate that meets the project's requirements;
  2. sign a safety production agreement which clarify responsibilities and obligations;
  3. inclusion of production safety funds in contract cost;
  4. payment of performance security which shall be subject to deduction if violation of safety production were observed.

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10 Product Responsibility

2020

13 Environmental and Social Responsibility Report

• The Company adheres to the quality management policy for "safe, smooth, high-quality and efficient" traffic, and ensuring sound, intact and unobstructed expressways and facilities is the core responsibility of the Company's products and services.
• In 2020, the Company focused on the goal of building a renowned brand for expressway operations and services under its new operation and management model. Guided by the travel need of general public, the Company made every effort to build intelligent expressway and experiential toll service environment to improve its branded toll service.
• In 2020, there was no responsible production safety accident within the Company.

Operation Overview

In 2020, the Company's road maintenance work mainly consisted of:

disease treatment of road surface, preventive maintenance such as pavement overlay and on-site thermal regeneration, bridge area overlay, special treatment for bridge, tunnel and slope hazards, and daily maintenance.

During the Reporting Period,

• no litigation regarding intellectual property rights was recorded.
• no litigation regarding customer privacy breach was recorded.
• total numbers of vehicles passing through our toll stations were 279.91 million.
• numbers of days of smooth road passage were about 359 days.
• congestion ratenote 1 was 0.1%.

During the Reporting Period,

numbers of complaints related to clearance and rescue was 145. Average response time required for the deployment of rescue teams after receiving a request for rescue was 3.83 minutes.

Average arrival time after receiving the request was 10.94 minutes,

average duration of rescue operation was

17.60 minutes.

Average response time for complaints was 31.60 hours.

Customer complaints handling and response rate was 100%. Customer satisfaction rate related to clearance and rescue was 99%.

Note 1: Congestion rate = time of congestion over 1 km * length/total mileage * 365 * 24.

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10 Product Responsibility

2020

14 Environmental and Social Responsibility Report

Service optimization

● The Company attaches great importance to the protection of customer

		data and intellectual property rights. No lawsuit concerning intellectual
		property and customer privacy breach was recorded during the
		Reporting Period.
	● The Company continued to optimize its toll services with the goal of
Ma Hongfei, the prettiest state-owned		building a renowned brand for expressway operations and services.
	Focusing on a new toll model, the Company researched on toll service
enterprise staff in Zhejiang Province, 2020		and rethought its toll management to provide its contactless and
		helpful services with smile that emphasis on the experience of drivers
Most Beautiful Toll Collector		and passengers and smooth traffic, comprehensively improving its toll
	service standard.

In October 2020, the China Highway Association held the annual "Most Beautiful Toll Collector in China" beauty contest in Kunming. The Company won 1 individual award, 2 team awards, and was shortlisted for 1 individual award and 1 team award.

7th Most Beautiful Toll Collector in China Award

Guo Lu, East Yiwu Station,	"The Most Beautiful Toll
Shaoxing Admin Center	Collector in China"
Team "Mo Shang Hua", Lin'an	"The Most Beautiful Toll
Station, North Hangzhou Admin
Collector Team in China"
Center
Toll Collector Team "Anhui Girl",	"The Most Beautiful Toll
Tunxi Station, North Hangzhou
Collector Team in China"
Admin Center
Liu Qiong, Ninghai Station,	Shortlisted for "The Most Beautiful Toll
Ningpo Admin Center	Collector in China"
Service Team "Camellia",	Shortlisted for "The Most Beautiful Toll
Futian Station, Shaoxing Admin
Collector Team in China"
Center

"Intelligent Expressway" Continuous acceleration of

intelligent expressway construction with technology empowerment

• Digital platform is deployed to enable comprehensive tracking of traffic and provide digital protection for the smooth return of heavy traffic during holidays.
• Intelligent guidance system instantly senses changes in traffic flow on the road network ahead and around. With display screens installed before large hubs, the system shows road congestion status with "red, yellow and green" signals and estimated travel time, making road condition information more clear, convenient, intuitive and multi- dimensional.

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11 Anti-corruption

2020

15 Environmental and Social Responsibility Report

In 2020, under the strong leadership of the Group's disciplinary committee and the Company's Party committee, the Company's disciplinary committee resolutely put into practice the general requirements for Party building in the new era, intensifying the deployment of "corruption-free Shanghai, Hangzhou and Ningbo" construction, focusing on main duty and business, strengthening work measures, paying close attention to the implementation of work, and carefully performing the responsibility of ensuring good supervision. As a result, new progress and result have been achieved in various Party style and clean governance construction tasks.

• During the Reporting Period, there was no corruption lawsuit brought against the Company.

Clarify responsibility checklist

Detailed 41 items in the list of major responsibilities of the Party committee

Detailed 28 items in the list of supervisory responsibilities of the disciplinary committee

Strict supervision and inspection on pandemic prevention and control

In 2020, the Company's disciplinary committee conducted 48 inspections on pandemic prevention and control, during which 125 issues were found and rectified, and 94 suggestions were made for pandemic prevention and control.

Implementation of responsibilities at all levels

Solid foundation of political supervision

Liability Statement Regarding the Goal of Construction of the Party's Honesty and Integrity and Letters of Commitment for Integrity were signed at different grades and levels.

Completed the construction of political ecology filing and updated the integrity files of 12 management members and 100 mid-level managers.

Maintain routine supervision

In 2020, the Company carried out 815 tender supervision at all levels and issued 36 integrity appraisals.

Enhance integrity promotion and education

Organize: integrity warning education seminar

integrity group interview

warning education film viewing

integrity short video contest

In 2020, a total of 8 complaints were received and 2 issues were dealt with.

With complaint investigation, internal supervision and inspection and safety accident investigation, one staff received party warning, four staff were cautioned, three staff were reminded, two units' management teams were interviewed, and five units were ordered to make written inspections.

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12 Community Investment

2020

16 Environmental and Social Responsibility Report

The Company has been actively participating in the building of civilized units, implements pandemic prevention and control, and supports business development. It participated in community charity activities, took part in the pairing system for poverty alleviation, established normalized assistance mechanism for employees in need, provided help to staff in need in material, mental and capacity terms, promoted ideological and moral construction, enriched the cultural life of villagers in their spare time, improved villagers' living environment and life concepts, and cared for left-behind children.

Volunteer activity is an important part for the Company's employees to give back to society, being also the cultural values promoted by the Company.

With Party members as its major force, the Company has established a number of volunteer service teams to carry out diverse volunteer service activities.

During the Reporting Period,

the Company conducted an average of 28 volunteer activities per month,

participated in about 110 charity events throughout the year,

number of volunteers participated was 2,373,

annual contribution to public welfare was RMB1,513,000,

representing a year-on-yearincrease of 16.3%.

She County Management Office,	Jiaochuan Toll Collection Center,
North Hangzhou Admin Center	Zhoushan Admin Center organized
helped farmers with their	clothing donation
harvest work

Contributed to flood relief in She	Young volunteers from the joint
County, Anhui Province	group branch of the Company's
	headquarters visited education
	promotion organization

Over 20 enthusiastic youths	Our staff actively participated
from Jiaxing Admin Center	in community prevention and
donated blood	control volunteer work

Anti-epidemic efforts

During the Reporting Period, the Company actively donated fund and materials for pandemic prevention and control efforts.

• The Company's Party members donated a total of RMB 1,106,400 and 3,200 employees participated in the donation.
• Supported related businesses to reduce their costs and burdens by providing two rounds of operating housing rent concession for 39 eligible SMEs from February to March with a total amount of RMB 8,482,600.
• Sent volunteer service teams from 15 units to the service area under Zhejiang Commercial Group's management to carry out voluntary services for pandemic prevention and control. By the time the quarantine checkpoints at the entrances and exits under the Company's control were removed, the Company assisted the verification of 4.05 million vehicles and performed checks on more than 10 million travelers.

17

INDICATOR INDEX

2020 Environmental and Social Responsibility Report

Aspects	Indicator no.		Description of the indicator	Disclosure	Location in
	the report
			Environmental
		Information on:
		(a)	the policies; and
		(b)	compliance with relevant laws and
	General		regulations that have a significant impact on	√	P4
	disclosure		the issuer
		relating to air and greenhouse gas emissions,
		discharges into water and land, and generation of
		hazardous and nonhazardous waste.
	A1.1	The types of emissions and respective emissions	√	P4
	data.
		Direct (Scope 1) and energy indirect (Scope 2)
	A1.2	greenhouse gas emissions (in tonnes) and, where	√	P4
A1：	appropriate, intensity (e.g. per unit of production
Emissions		volume, per facility).
		Total hazardous waste produced (in tonnes) and,
	A1.3	where appropriate, intensity (e.g. per unit of	√	P5
		production volume, per facility).
		Total non-hazardous waste produced (in tonnes) and,
	A1.4	where appropriate, intensity (e.g. per unit of produc-	√	P5
		tion volume, per facility).
	A1.5	Description of emission target(s) set and steps taken	√	P5
	to achieve them.
		Description of how hazardous and non-hazardous
	A1.6	wastes are handled, and a description of reduction	√	P5 - P6
		target(s) set and steps taken to achieve them.
	General	Policies on the efficient use of resources, including	√	P6
	disclosure	energy, water and other raw materials.
		Direct and/or indirect energy consumption by type
	A2.1	(e.g. electricity, gas or oil) in total (kWh in '000s) and	√	P6
	in-tensity (e.g. per unit of production volume, per
		facility).
A2：	A2.2	Water consumption in total and intensity (e.g. per unit	√	P6
of production volume, per facility).
Use of		Description of energy use efficiency target(s) set and
Resources	A2.3	√	P5
	steps taken to achieve them.
		Description of whether there is any issue in sourcing
	A2.4	water that is fit for purpose, water efficiency target(s)	√	P6
		set and steps taken to achieve them.
		Total packaging material used for finished products
	A2.5	(in tonnes) and, if applicable, with reference to per	Not applicable as it is a service
		unit produced.
A3： The	General	Policies on minimising the issuer's significant impact	√	P7
disclosure	on the environment and natural resources.
Environment		Description of the significant impacts of activities on
and Natural
Resources	A3.1	the environment and natural resources and the	√	P7
		actions taken to manage them.
	General	Policies on identification and mitigation of significant
A4:	climate-related issues which have impacted, and	√	P7
Disclosure
those which may impact, the issuer.
Climate
Change		Description of the significant climate-related issues
	A4.1	which have impacted, and those which may impact,	√	P7
		the issuer, and the actions taken to manage them.

			18	2020
			Environmental and
			Social Responsibility
					Report
	Indicator	Description of the indicator	Disclosure		Location in
Aspects	no.		the report

Social

Information on:

	(a)	the policies; and
	(b)	compliance with relevant laws and
General		regulations that have a significant impact on
	the issuer	√	P8
disclosure
relating to compensation and dismissal, recruitment
B1：	and promotion, working hours, rest periods, equal
opportunity, diversity, anti-discrimination, and other
Employment
benefits and welfare.
	Total workforce by gender, employment type (for
B1.1	example, full- or part-time), age group and	√	P11
	geographical region.
B1.2	Employee turnover rate by gender, age group and	√	P8
geographical region.

Information on:

		(a)	the policies; and
	General	(b)	compliance with relevant laws and
	disclosure		regulations that have a significant impact on	√	P9
			the issuer
		relating to providing a safe working environment and
B2： Health		protecting employees from occupational hazards.
and Safety	B2.1	Number and rate of work-related fatalities occurred in	√	P9
	each of the past three years including the reporting year.
	B2.2	Lost days due to work injury.	√	P9
		Description of occupational health and safety
	B2.3	measures adopted, how they are implemented and	√	P9
		monitored.
	General	Policies on improving employees' knowledge and
	skills for discharging duties at work. Description of	√	P10
	disclosure
	training activities.
B3：		The percentage of employees trained by gender and
Development
B3.1	employee category (e.g. senior management, middle	√	P10
and Training
	management).
	B3.2	The average training hours completed per employee	√	P10
	by gender and employee category.

Information on:

		(a)	the policies; and
	General	(b)	compliance with relevant laws and	√	P11
	disclosure		regulations that have a significant impact on
B4：		the issuer
Labour	relating to preventing child and forced labour.
Standards	Description of measures to review employment
	B4.1	√	P11
	practices to avoid child and forced labour.
	B4.2	Description of steps taken to eliminate such practices	√	P11
	when discovered.
	General	Policies on managing environmental and social risks	√	P12
	disclosure	of the supply chain.
	B5.1	Number of suppliers by geographical region.	√	P12
		Description of practices relating to engaging
	B5.2	suppliers, number of suppliers where the practices	√	P12
B5：	are being implemented, how they are implemented
	and monitored.
Supply Chain
Management		Description of practices used to identify	√
	B5.3	environmental and social risks along the supply chain,	P12
		and how they are implemented and monitored.
		Description of practices used to promote
	B5.4	environmentally preferable products and services	√	P12
	when selecting suppliers, and how they are
		implemented and monitored.

				19	2020
				Environmental and
				Social Responsibility
						Report
Aspects	Indicator		Description of the indicator	Disclosure		Location in
no.			the report
		Information on:			Health and
		(a)	the policies; and			safety P9
		(b)	compliance with relevant laws and			Advertising and
	General		regulations that have a significant impact on	√	labelling are
	disclosure		the issuer	not applicable
		relating to health and safety, advertising, labelling			as it is a
		and privacy matters relating to products and services			service
		provided and methods of redress.
	B6.1	Percentage of total products sold or shipped subject	Not applicable as it is a service
	to recalls for safety and health reasons.
B6：
					P13
Product
	Number of products and service related complaints			Product returns
Responsibility
B6.2	√	are not
	received and how they are dealt with.
				applicable as it
						is a service
	B6.3	Description of practices relating to observing and	√	P7, P14
	protecting intellectual property rights.
	B6.4	Description of quality assurance process and recall	Not applicable as it is a service
	procedures.
	B6.5	Description of consumer data protection and privacy	√	P14
	policies, how they are implemented and monitored.
		Information on:
		(a)	the policies; and
	General	(b)	compliance with relevant laws and
		regulations that have a significant impact on	√	P15
	disclosure
		the issuer
		relating to bribery, extortion, fraud and money
		laundering.
B7：		Number of concluded legal cases regarding corrupt
Anti-	B7.1	practices brought against the issuer or its employees	√	P15
Corruption	during the reporting period and the outcomes of the
		cases.
		Description of preventive measures and whistle-
	B7.2	blowing procedures, how they are implemented and	√	P15
		monitored.
	B7.3	Description of anti-corruption training provided to	√	P15
	directors and staff.
		Policies on community engagement to understand
	General	the needs of the communities where the issuer	√	P16
	disclosure	operates and to ensure its activities take into
B8：		consideration the communities' interests.
	Focus areas of contribution (e.g. education,
Community				P16
Investment	B8.1	environmental concerns, labour needs, health,	√
		culture, sport).
	B8.2	Resources contributed (e.g. money or time) to the	√	P16
	focus area.

20 2020 Environmental and Social Responsibility Report

VERIFICATION STATEMENT

VERIFICATION STATEMENT OF ENVIRONMENTAL AND SOCIAL RESPONSIBILITY REPORT

Pursuant to the engagement by Zhejiang Expressway Co., Ltd. ("Zhejiang Expressway" or the "Company"), Hangzhou Wantai Attestation Limited Company ("Wantai Attestation") has conducted an independent audit verification on the 2020 environmental and social responsibility report of Zhejiang Expressway (the "Report").

Zhejiang Expressway is responsible for the information collected, analysed, compiled and disclosed in the Report, whereas Wantai Attestation is responsible for verifying the implementation of the contents of the Report within its terms of reference under the agreement with Zhejiang Expressway. Zhejiang Expressway is the customer designated under the Verification Statement. The Verification Statement is based on the 2020 environmental and social responsibility report prepared by Zhejiang Expressway. Zhejiang Expressway takes responsibility for the completeness and truthfulness of the information in the Report.

Scope of Audit Verification

• the accuracy and reliability of the Report as to key performance indicators, information and management systems in the year of disclosure (2020);
• the locations of verification including relevant departments of Zhejiang Expressway Co., Ltd., which is situated at No. 2, Mingzhu International Business Center, 199 Wuxing Road, Hangzhou City, Zhejiang Province, China, namely the party group department and union office, discipline inspection and audit supervision department, human resources department, operations department, maintenance management department, as well as the Information Centre and Hangzhou Management Office in Yunfeng, Pengbu Town, Hangzhou City. We did not interview other business units and stakeholders of Zhejiang Expressway Co., Ltd.;
• We assessed the processes including collection, analysis and inspection of the information in the Report.

The period of verification is March 25, 2021.

Verification Method

The verification process includes the following activities:

• Assess the information and documents provided by Zhejiang Expressway;
• Interview the personnel responsible for collecting the information and documents of Zhejiang Expressway;
• Examine the public information published on the related websites and media, and verify the relevant information in the Report by random;
• Assess the balance of the content and reporting structure, comparability, accuracy, timeliness, clarity and reliability of the data disclosed in the Report with reference to the requirements of ESG Reporting Guide (revised 2019) in the Appendix 27 to the Rules Governing of the Listing of Securities on The Stock Exchange of Hong Kong Limited (the "Stock Exchange Listing Rules") (the "ESG Reporting Guide").

Verification Conclusion

• The 2020 environmental and social responsibility report prepared by Zhejiang Expressway Co., Ltd. objectively reflects the progress of the Company's performance of social responsibilities in 2020 and the performance results obtained. By random verification, the information in the Report is reliable and objective. Wantai Attestation is not aware of any systematic or material mistakes. The information disclosure is clear, understandable and available;
• The Report is prepared based on the structure of the ESG Reporting Guide (revised 2019) of Appendix 27 to the Rules Governing the Listing of Securities on the Hong Kong Stock Exchange (the "Stock Exchange Listing Rules") in the manner that the requirements of the Guide are implemented, and the expectations and demands of the stakeholders are responded.

21 2020 Environmental and Social Responsibility Report

• Completeness: The Report of Zhejiang Expressway covers all materiality topics identified and their boundaries, which give a full picture of their important impacts as to the environmental and social aspects such that the stakeholders can assess the performance of Zhejiang Expressway during the Reporting Period.
• Balance: The Report is in compliance with the principle of balance which truly discloses both positive and negative information.
• Comparability: The Report discloses various performance indicators of Zhejiang Expressway for 2020 and historical data have been disclosed for emissions and the use of resources. These data allow the stakeholders to understand the improvement in performance each year.
• Accuracy: The information set out in the Report is accurate where qualitative and quantitative information of many performance indicators is publicly disclosed to the stakeholders.
• Timeliness: The data and information set out in the Report are timely and valid during the Reporting Period. Social responsibility report is published as and when appropriate, indicating its good timeliness.
• Clarity: The Report takes a combination of forms including textual description, charts, remarks and photos as well as case studies such that the stakeholders can easily understand it.
• Reliability: Through timely collection, record and analysis review of the information and data set out in the Report of Zhejiang Expressway, the information and data disclosed in the Report are true and reliable.

Rectification Recommendations

Through verification and assessment, we have made the following rectification recommendations with respect to Zhejiang Expressway's practice and management of social responsibilities:

• It is advised to further quantify the indicators in the energy saving aspect and disclose in more details the performance indicators so as to satisfy the increasingly stringent disclosure requirements of the Hong Kong Stock Exchange.
• It is advised to strengthen the data collection on waste classification in the environmental aspect.
• It is advised to optimise the description of the practices relating to observing and protecting intellectual property rights to fully execute the undertaking of social responsibilities. A reasonable increase in the case studies can enrich the contents of the social responsibility section.

Special Statement:

The Verification Statement does not include:

• Activities other than information disclosure;
• Statements regarding the positions, views, beliefs, objectives and future development directions and undertakings of Zhejiang Expressway.

Statement of Independence and Capacity:

Hangzhou Wantai Attestation Limited Company is the most longstanding third-party professional institution in China engaging in attestation. The qualifications of Wantai Attestation are recognised by Certification and Accreditation Administration of the People's Republic of China ("CNCA") with its capacity approved by China National Accreditation Service for Conformity Assessment ("CNAS") and ANSI-ASQ National Accreditation Board. Its businesses cover three major types of attestation namely management systems, products and services. It is currently one of the large-scale comprehensive attestation institutions in China with the most complete range of certifications and qualifications and largest scope of business.

Hangzhou Wantai Attestation Limited Company warrants that there is no conflict of interest with Zhejiang Expressway Co., Ltd. or its branches and stakeholders in the course of verifying the Report. All of the information in the Report is provided by Zhejiang Expressway. Wantai Attestation is not involved in the compilation of the Report.

General Manager

Date: March 26, 2021