IR announced new integrations with Zoom Video Communications Inc. This partnership will benefit organizations that operate communication and collaboration ecosystems from multiple vendors, optimize performance and deliver a seamless end-user experience. Large, global enterprises, typically deploy different collaboration tools from multiple vendors to meet the diverse communication needs of the modern workplace. Nearly 80% of workers used collaboration tools for work in 2021, up from just over half of workers in 2019, according to the Gartner Inc. Digital Worker Experience Survey.

Some organizations also permit using a range of personal audio and video devices. These scenarios inevitably add to the complex ecosystem IT teams need visibility across to support and maintain successfully. IR Collaborate is a comprehensive experience and performance management solution that provides end-to-end visibility and insights into Communication & Collaboration and Contact Center ecosystems. IR Collaborate extends visibility and insights into meeting room and collaboration spaces, personal audio and video devices, networks and Session Border Controllers (SBCs) across the ecosystem, making it a convenient and powerful solution for IT teams responsible for maintaining the technology stack.

IR delivers additional value by simplifying troubleshooting through ecosystem visualizations.