Zoom Video Communications, Inc. announced that Zoom AI Companion (formerly Zoom IQ), the company's generative AI digital assistant, is now included at no additional cost for customers with the paid services in their Zoom user accounts1. AI Companion reinforces Zoom's vision to deliver limitless human connection on one platform, empowering people by increasing their productivity, enhancing their skills, and improving team effectiveness. Zoom also announced that Zoom IQ for Sales, its conversational intelligence software, will be renamed Zoom Revenue Accelerator.
Since Zoom introduced generative AI in early June, thousands of companies have benefited from free trials of Team Chat compose and Meeting summary. Beginning this fall, Zoom will significantly expand its generative AI offering across its platform with the launch of AI Companion, at no additional cost with paid Zoom user accounts. Zoom's federated approach to AI delivers high-quality results and lowers costs by dynamically incorporating its own large language models, along with third-party models such as Meta Llama 2, OpenAI, and Anthropic.
Rooted in this unique approach, Zoom AI Companion delivers powerful, real-time digital assistant capabilities to help users improve productivity and work together more effectively. Zoom customers can expect to see AI Companion throughout the entire platform, from Meetings, Team Chat, Phone, Email, and Whiteboard, with additional features on the roadmap. How Zoom is putting Customer Privacy First with Generative AI: Zoom's goal is to invest in AI-driven innovation that enhances user experience and productivity while prioritizing trust, safety, and privacy.
In August, Zoom shared that it does not use any customer audio, video, chat, screen-sharing, attachments, or other communications-like customer content (such as poll results, whiteboards, or reactions) to train Zoom's or third-party artificial intelligence models. Additionally, AI Companion is turned off by default -- account owners and administrators control whether to enable these AI features for their accounts. Zoom provides admins and users control and visibility when AI features are being used or activated.
By putting its customers' privacy needs first, Zoom is taking a leadership position, enabling its customers to use AI Companion and its capabilities with confidence. Modern Work Powered by Zoom AI Companion: AI Companion makes it easy and frictionless to collaborate and become more productive, removing repetitive tasks and distractions, and helping teams collaborate more effectively. AI Companion incorporates several new real-time AI capabilities immediately, with additional capabilities expected to launch over the next few months.
AI Companion is transforming modern work in the following ways: With Zoom Meetings, users can watch recordings faster through highlights and smart chapters, and review sanaries and next steps, so they can easily catch up on a missed meeting. In the meeting, if enabled by the meeting host, attendees can catch up quickly without disrupting the meeting flow by discreetly submitting questions via the in-meeting AI Companion side panel to receive an AI-generated answer on what they missed. Post-meeting, hosts can receive an automated meeting summary to share with attendees and those who were unable to attend a meeting.
These capabilities help team members who may be in different time zones catch up asynchronously. Planned for spring 2024, users will also have the ability to receive real-time feedback on their presence in meetings, as well as coaching on their conversational and presentation skills. Zoom Team Chat is critical for real-time and asynchronous work, but it is easy to get lost in the volume of messages.
AI Companion allows users to quickly draft messages based on the communication.