Mario Greco, CEO of Zurich Insurance, confirms the focus on artificial intelligence (AI) to improve customer service. The investment is being translated into initiatives designed to boost customer satisfaction.
Greco points out that climate risk insurance exists, albeit at a high cost, but stresses the need to develop more accessible insurance solutions for health, pensions and cyber security.
He mentions advances in risk pricing using AI, leading to more precise segmentation and therefore price variations. However, he supports this development as being economically fairer, while anticipating that social measures could become necessary for certain particularly costly risks.
In terms of return on investment, Zurich is committed to returning 75% of its profits to shareholders. At the same time, the company is continuing to invest actively in digital technology and internal skills development, in line with its long-term strategy. Greco remains attentive to the distribution of capital and guarantees the maintenance of a healthy and sustainable financial balance in line with the company's needs.
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