AudioCodes announced a strategic collaboration with Tata Tele Business Services (TTBS), a leading provider of unified communications solutions. As a result of this collaboration, TTBS will use AudioCodes Live Platform for Microsoft Teams to offer Smartflo UCaaS (Unified Communication as a Service), a voice solution integrated with Microsoft Teams, to their enterprise customers in India. AudioCodes Live Platform, a white label, multi-tenant SaaS solution, enables TTBS to streamline the delivery of Smartflo UCaaS on Microsoft Teams via Direct Routing and Operator Connect voice connectivity from a single platform integrated into their existing core network.

AudioCodes Live Platform includes advanced automation and management tools to simplify customer onboarding and lifecycle management, as well as a comprehensive portfolio of add-on voice applications including contact center, call recording, conversational IVR and meeting productivity solutions. TTBS also selected the AudioCodes Voca Conversational Interaction Center (CIC), a cloud-native contact center solution that integrates seamlessly with Microsoft Teams. Delivered via AudioCodes Live Platform, Voca CIC provides TTBS customers with a rich set of features and functionalities, such as intelligent call routing, conversational AI, analytics and omnichannel support, to enhance customer experience and agent productivity. The collaboration with TTBS reflects AudioCodes' commitment to expanding its presence and reach in the fast-growing Indian enterprise market, where Microsoft Teams adoption is rapidly increasing.

By leveraging AudioCodes Live Platform, TTBS will be able to deliver high-quality, reliable and cost-effective Smartflo UCaaS voice calling capabilities to enhance the productivity and collaboration of Microsoft Teams users.