Ivanti Software K.K. and Lifenet Insurance Co. (Lifenet Insurance) announced that Ivanti Neurons for ITSM, Ivanti's SaaS-based IT service management solution, has gone live. Lifenet Insurance is committed to "honesty, simplicity, affordability, and convenience." Lifenet Insurance aims to be a leading company in the online life insurance market by providing customers with a comprehensive range of products and services, from insurance consultation and application to payment of claims, while utilizing digital technology under its manifesto, "Good, Easy-to-understand, Affordable, and Convenient." The increase in the number of online insurance policies, inquiries and employees required Lifenet Insurance to take a PDCA approach to provide better IT services in order to deliver an exceptional customer experience.

Ivanti Neurons for ITSM is compliant with the key processes of ITIL, a set of best practices for IT service management, to standardize, streamline, and visualize IT services. The solution helps enable organizations to optimize costs, increase business efficiency, and improve compliance and security, and can be easily extended and adapted to support the execution of more sophisticated service management processes and to meet specific business needs. Lifenet Insurance plans to measure the effectiveness of Ivanti's IT service management solution, Ivanti Neurons for ITSM, as it becomes available.