TELUS International announced an expansion of its strategic partnership with Appian to provide clients with a fast and agile end-to-end value chain through an intelligent automation as a service (AaaS) platform. Through the Appian partnership, TELUS International has established a unified, AI-powered IT ecosystem. This ecosystem combines technologies, such as AI, machine learning, and robotic process automation (RPA), and incorporates a data fabric architecture that integrates next-gen, enterprise-wide data management and delivery across endpoints on-premises and in multiple cloud environments.

Appian?s low-code process automation platform enables individuals to build applications with a visual interface for faster and democratized application development, helping address skills gaps that many organizations face. Using TELUS International's enhanced Automation as a Service (AaaS) platform that incorporates Appian's low-code application development capabilities, TELUS? employees were able to develop network build tools with a wide variety of functionalities, such as network design, configuration, deployment, and optimization, much faster than with traditional methods.

TELUS International's enhanced AaaS platform empowered TELUS users to develop tools at a pace five times faster than conventional methods through gains in efficiency and enhanced collaboration. This has improved business workflow automation in the company?s critical business activities for TELUS networks, resulting in savings of CAD 5 million in 2023.