TPG Telecom : 2021 Sustainability Report

For personal use only

Market Announcements Office

Australian Securities Exchange

Level 4, 20 Bridge Street

Sydney NSW 2000

Sydney, 24 February 2022

TPG Telecom Limited - Sustainability Report for the year ended 31 December 2021

Please find attached for immediate release to the market TPG Telecom Limited's Sustainability Report for the year ended 31 December 2021.

Authorised for lodgement with ASX by:

Trent Czinner

Company Secretary

TPG Telecom Limited

Investor relations enquiries: Bruce Song,[e-mail], 0426 386 006

Media enquiries: Jen Zemek,[e-mail], 0451 123 307

TPG Telecom Limited ABN 76 096 304 620 Level 1, 177 Pacific Highway, North Sydney, NSW 2060

For personal use only

Sustainability Report 2021

For personal use only

Contents

Message from the CEO	3
About TPG Telecom	4
Our organisation at a glance	5
Our performance at a glance	6
Our approach to sustainability	7
Sustainability Strategy	8
Customer wellbeing	10
Inclusion and belonging	20
Environmental responsibility	28
Digital economy	35
Responsible business practices	45

About this report

This Sustainability Report covers the period 1 January 2021 to 31 December 2021 (the reporting period), with the inclusion of a number of developments since the reporting period, where these are considered significant.

This report covers the activities of TPG Telecom Limited (TPG Telecom), the entity that was created from the merger of Vodafone Hutchison Australia and TPG in July 2020.

The information in this report relates to TPG Telecom unless otherwise indicated.

Page 2 | TPG Telecom Sustainability Report 2021

Message from the CEO

I am pleased to share our Sustainability Report for 2021.

onlyWhen developing our first company-wide Sustainability Strategy launched in 2021, we looked to our company purpose of building meaningful relationships and supporting vibrant, connected communities.

The development of our Sustainability Strategy was guided by our purpose, as well as by our strategic principles to integrate and simplify, win smart and maximise our potential.

Our Sustainability Strategy features four areas where we useare well-placed to make a meaningful difference -

customer wellbeing, environmental responsibility, inclusion and belonging, and the digital economy.

Within those areas, we developed a set of commitments where we can drive positive impact as a leading, full- service telecommunications provider.

Customer wellbeing

personalOne of the biggest ways we can make a difference is by taking care of our customers when they use our products

and services. This has been especially important as the ongoing COVID-19 pandemic continued to cause challenges for many of our customers.

We do this by supporting our customers' individual needs, including through improved customer service, fraud and scam reduction, financial hardship and other initiatives.

As a result of our efforts this year, we blocked over 200 million scam SMS and 34 million scam calls, reduced fraudulent ports by 74 per cent from the prior year, and continued to see significant declines in customer complaints across our brands.

Environmental responsibility

ForWe take seriously our responsibility to minimise the impact from our business activities.

In March 2021, we committed to powering our Australian operations with 100 per cent renewable electricity by 2025.

We integrated our energy and greenhouse gas emissions measurement and reporting across our organisation, allowing us to report on the energy consumption and Scope 1 and Scope 2 greenhouse gas emissions of our entire company.

working through setting our shorter-term greenhouse gas emissions reduction target and a detailed roadmap on how we will achieve net zero by 2050.

Our felix mobile brand - Australia's first telco brand powered by 100 per cent renewable electricity - continued to grow in 2021. I'm pleased to report more than 188,000 trees have been planted on behalf of felix customers since it was launched as part of our partnership with One Tree Planted.

Inclusion and belonging

We continued our focus on building an inclusive business where all our people feel like they belong. This included the launch of our first Reconciliation Action Plan, which will act as our roadmap and the first step of our Reconciliation journey.

We also developed and launched our 2021-2023 Gender Action Plan, which acts as our roadmap to improving gender equality at TPG Telecom over the next three years.

To help support our people's health and wellbeing, we introduced paid leave blocks of three hours for COVID-19 vaccination and booster appointments.

Supporting the digital economy

In 2021, we delivered our best ever mobile network. Our 5G network now covers 85 per cent of the population in ten of Australia's biggest cities and population centres, making the benefits of 5G connectivity available to more customers.

We also expanded our 4G and 5G home internet products, providing more customers with a quality, great value alternative to the NBN.

The future

While there is more work to be done, we are proud of our achievements this year.

Our focus for 2022 will include further 5G growth, continuing to drive our inclusion and belonging programs, developing our greenhouse gas emissions reduction targets, and continuing to accelerate the uptake of IoT technologies.

This year we also joined the Business Ambition for 1.5°C campaign. As part of this, we formally committed to setting a science-based greenhouse gas emissions reduction target in line with net zero. Currently we are

Iñaki Berroeta

Chief Executive Officer and Managing Director, TPG Telecom

Page 3 | TPG Telecom Sustainability Report 2021

About TPG Telecom

only	TPG Telecom Limited, formerly named Vodafone
Hutchison Australia Limited, was listed on the
	Australian Securities Exchange on 30 June 2020. On
	13 July 2020, this newly listed company merged with
	TPG Corporation Limited, formerly named TPG
	Telecom, to bring together the resources of two of
	Australia's largest telecommunications companies,
	creating the leading challenger full-service
	telecommunications provider.
use	TPG Telecom is home to some of Australia's most-
loved brands including Vodafone, TPG, iiNet, AAPT,
	Internode, Lebara and felix. We own and operate
	nationwide mobile and fixed networks that are
	connecting Australia for the better.
	As the second largest telecommunications company
	listed on the ASX, TPG Telecom has a strong
personalFor	challenger spirit and a commitment to delivering the
best services and products to our customers. We are
driving competition and choice for businesses and
	consumers across Australia.
	Our brands

Our Purpose

As a full-service telecommunications company, our nationwide mobile and fixed networks are connecting Australia for the better. It's why our purpose is to build meaningful relationships and support vibrant, connected communities.

Our Values

Our four values guide how we think and behave, what we prioritise, and the experiences we create for our customers and communities every day.

Stand together

Together we are unstoppable.

Own it

We step up and own what we do.

Simple's better

We challenge ourselves to find a simpler, fresher way.

Boldly go

We challenge ourselves to find a simpler, fresher way.

Strategic Priorities

In pursuing the opportunities available to us as a full- service telecommunications company following the merger, we are guided by the principles of Integrate and Simplify, Win Smart and Maximise our Potential.

Page 4 | TPG Telecom Sustainability Report 2021