Alibaba Health Information Technology Limited announced that Pursuant to the 2025-­2027 Software Services Framework Agreement, the Group shall provide Taobao China Companies with medical and healthcare-related e-commerce platform operational and maintenance related software services for merchants selling products and/or offering services under the Software Services Categories on the Tmall Platforms through channels and mini-programs operated by Taobao China Companies. The Software Services involve, among others, the merchants admission system, the product quality control system and the merchants operational and maintenance services system, which perform various functions including but not limited to tracking market trends and updating merchants on material policy updates, merchants business operation and management such as reviewing the product information and images displayed by merchants, reviewing the documents required for merchants' admission, formulating and implementing quality control rules, customer services for merchants including providing helpline support and assisting merchants in optimizing search for their products, collating and analysing consumer behaviour data, and other ancillary support services. Taobao China Companies shall pay the Group service fees in accordance with the software service fee rate of the transaction amount for the services and/or products sold under the Software Service Categories as amended and published from time to time on the Tmall Platforms or the supplemental agreements entered into with such merchants and; underlying standard agreements as amended from time to time or otherwise agreed by the parties, which currently amount to 1% to 10% of the technical service fees paid by the merchants selling products and/or offering services under the Software Services Categories on the Tmall Platforms to Taobao China Companies in respect of the value of completed sales of products and/or services under the Software Services Categories generated on the Tmall Platforms. The service fees will be automatically deducted from the fees received from the relevant merchants after the relevant customer confirms the receipt of the products and/or services purchased under the Software Services Categories.

The service fees were determined based on arm's length negotiation with Taobao China Companies with reference to, among other things, the operating costs expected to be incurred by the Group in providing the Software Services, including staff costs and technical support expenses. The terms of the 2025-­2027 Software Services Framework Agreement are fair, on normal commercial terms which are determined on arm's length basis and are no more favourable to Taobao China Companies than those offered to independent third parties.