The following discussion should be read in conjunction with the Condensed Consolidated Financial Statements and notes thereto included under Item 1 and our Consolidated Financial Statements and notes thereto and related Management's Discussion and Analysis of Financial Condition and Results of Operations included in our Annual Report on Form 10-K for the year ended December 31, 2019.

This Quarterly Report on Form 10-Q contains certain forward-looking statements that are made subject to the safe harbor protections provided by the Private Securities Litigation Reform Act of 1995. Forward-looking statements are often identified by the words, "will," "may," "should," "continue," "anticipate," "believe," "expect," "plan," "forecast," "project," "estimate," "intend," and words of a similar nature and include estimates or projections of financial and other data; comments on expectations relating to future periods; plans or objectives for the future; and statements of opinion, view or belief about current and future events, circumstances or performance. You should view these statements with caution. They are based on the facts and circumstances known to us as of the date the statements are made. These forward-looking statements are subject to risks and uncertainties that could cause actual results to be materially different from those set forth in such forward-looking statements, including but not limited to, increased competition; pricing actions; failure to implement our optimization, growth, and cost savings initiatives and overall business strategy; failure to identify acquisition targets and negotiate attractive terms; failure to consummate or integrate the acquisition of Advanced Disposal Services, Inc. or other acquisitions; failure to obtain the results anticipated from the acquisition of Advanced Disposal Services, Inc. or other acquisitions; environmental and other regulations, including developments related to emerging contaminants and renewable fuel; commodity price fluctuations; international trade restrictions; weakness in general economic conditions and capital markets; public health risk and other impacts of COVID-19 or similar pandemic conditions, including increased costs, social and commercial disruption, service reductions and other adverse effects on our business, financial condition, results of operations and cash flows; failure to obtain and maintain necessary permits; disposal alternatives and waste diversion; declining waste volumes; failure to develop and protect new technology; failure of technology to perform as expected, including implementation of a new enterprise resource planning system; failure to prevent, detect and address cybersecurity incidents or comply with privacy regulations; significant environmental or other incidents resulting in liabilities and brand damage; significant storms and destructive events influenced by climate change; labor disruptions; impairment charges; negative outcomes of litigation or governmental proceedings and other risks discussed in our filings with the SEC, including Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2019, as updated by Part II, Item 1A. Risk Factors, included in this Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020. We assume no obligation to update any forward-looking statement, including financial estimates and forecasts, whether as a result of future events, circumstances or developments or otherwise.





Overview

We are North America's leading provider of comprehensive waste management environmental services. We partner with our residential, commercial, industrial and municipal customers and the communities we serve to manage and reduce waste at each stage from collection to disposal, while recovering valuable resources and creating clean, renewable energy. We own or operate the largest network of landfills in North America. In order to make disposal more practical for larger urban markets, where the distance to landfills is typically farther, we manage transfer stations that consolidate, compact and transport waste efficiently and economically. We also use waste to create energy, recovering the gas produced naturally as waste decomposes in landfills and using the gas in generators to make electricity. Additionally, we are a leading recycler in North America, handling materials that include paper, cardboard, glass, plastic and metal. Our "Solid Waste" business is operated and managed locally by our subsidiaries that focus on distinct geographic areas and provides collection, transfer, disposal, and recycling and resource recovery services. Through our subsidiaries, we are also a leading developer, operator and owner of landfill gas-to-energy facilities in the United States ("U.S.").

Our Solid Waste operating revenues are primarily generated from fees charged for our collection, transfer, disposal, and recycling and resource recovery services, and from sales of commodities by our recycling and landfill gas-to-energy operations. Revenues from our collection operations are influenced by factors such as collection frequency, type of collection equipment furnished, type and volume or weight of the waste collected, distance to the disposal facility or material recovery facility and our disposal costs. Revenues from our landfill operations consist of tipping fees, which are



                                       29



generally based on the type and weight or volume of waste being disposed of at our disposal facilities. Fees charged at transfer stations are generally based on the weight or volume of waste deposited, taking into account our cost of loading, transporting and disposing of the solid waste at a disposal site. Recycling revenues generally consist of tipping fees and the sale of recycling commodities to third parties. The fees we charge for our services generally include our environmental fee, fuel surcharge and regulatory recovery fee which are intended to pass through to customers direct and indirect costs incurred. We also provide additional services that are not managed through our Solid Waste business, described under Results of Operations below.

COVID-19 Update

In January 2020, the World Health Organization ("WHO") declared a novel strain of coronavirus ("COVID-19") a Public Health Emergency of International Concern and subsequently declared COVID-19 a global pandemic in March 2020. We have contingency plans in place to ensure continuity of operations at our collection sites, transfer stations, landfills and recycling facilities. These plans ensure that we are in compliance with federal, state, provincial and local rules. Key elements of our business continuity plans have been executed consistently across the organization and our safety team has medical experts and industrial hygienists that are continuously monitoring and incorporating guidance from the WHO and other relevant authorities. To date our existing personal protective equipment, hygiene and operating procedures comply with guidelines established to protect our employees from additional risks associated with COVID-19.

The COVID-19 pandemic and related measures have had a significant adverse impact on many sectors of the economy. Waste Management provides essential services to a diverse customer base and, as a result, certain elements of our business are less exposed to variability. Despite these favorable attributes of our business model, we expect the impacts of COVID-19 on our business to be significant.

In March 2020, the effects of COVID-19 began to impact our business as described in more detail under Results of Operations below. The challenges posed by the COVID-19 pandemic on the global economy increased rapidly at the end of the first quarter of 2020, impacting our business in most geographies and across a variety of our customer types. Steps taken by national and local governments to slow the spread of the virus, including travel bans, prohibitions on group events and gatherings, shutdowns of certain businesses, curfews, shelter-in-place orders and recommendations to practice social distancing have resulted in revenue declines at our landfills, as well as decreased service levels from our industrial and commercial collection customers. Additionally, the cost to service our residential customers has increased as stay-at-home orders have increased the waste we collect in this line of business.

The Company has proactively taken steps to put our customers' and employees' needs first and we continue to work with the appropriate regulatory agencies to ensure we can provide our essential services safely and efficiently. With a focus on customers, we have temporarily waived and suspended certain ancillary service charges until further notice, extended payment terms and adjusted service levels, which will result in a negative impact to our revenue, earnings and cash flows. In addition, we are working with municipalities to address the increase in residential volumes and recycling challenges in areas where there have been processing disruptions. We have also incurred costs related to the health, safety and financial security of our workforce. This includes transitioning back-office employees to work-from-home and providing financial certainty to employees by guaranteeing all full-time hourly employees compensation for a 40-hour work week regardless of service decreases.

We are prudently managing our response to the COVID-19 pandemic; the fundamentals of the Company remain strong and we believe we have sufficient liquidity on hand to continue business operations during this volatile period. During March 2020, we saw a $40 million negative impact to revenue from business closures and reduction in customers' waste service needs as a result of COVID-19. We also experienced an increase in container weights in our residential collection line of business, which increased our overall cost to serve the customer. In addition, as a result of our initiative to transition our back-office employees to a work-from-home environment, we incurred $6 million in technology related costs. Further, we increased our reserve for uncollectible accounts receivable by approximately $5 million as of March 31, 2020 due to the expected negative impacts on customer receipts we project from the COVID-19 pandemic. The additional technology costs and bad debt reserve increased our sales, general and administrative expenses for the three months ended March 31, 2020. These impacts did not have a material adverse impact on our financial statements as of and



                                       30



for the three months ended March 31, 2020. However, we expect the COVID-19 pandemic to have a negative impact on our financial position, results of operations and cash flows in the near term. The ultimate impacts of COVID-19 on our long-term outlook for the business will depend on future developments, including the duration of the pandemic and the related length of its impact on the global economy. These factors and their impacts on our business, financial condition, results of operations and cash flows are uncertain and cannot be predicted at this time.

See Part II, Item 1A. Risk Factors for further discussion of the possible impact of the COVID-19 pandemic on our business, financial condition, results of operations and cash flows.

Strategy

Our fundamental strategy has not changed; we remain dedicated to providing long-term value to our stockholders by successfully executing our core strategy of focused differentiation and continuous improvement. We have enabled a people-first, technology-led focus, that leverages and sustains the strongest asset network in the industry to drive best-in-class customer experience and growth. Our strategic planning processes appropriately consider that the future of our business and the industry can be influenced by changes in economic conditions, the competitive landscape, the regulatory environment, asset and resource availability and technology. We believe that focused differentiation, which is driven by capitalizing on our unique and extensive network of assets, will deliver profitable growth and position us to leverage competitive advantages. Simultaneously, we believe the combination of cost control, process improvement and operational efficiency will deliver on the Company's strategy of continuous improvement and yield an attractive total cost structure and enhanced service quality. While we will continue to monitor emerging diversion technologies that may generate additional value and related market dynamics, our current attention will be on improving existing diversion technologies, such as our recycling operations. We believe the execution of our strategy will deliver shareholder value and leadership in a dynamic industry and challenging economic environment.

Business Environment

The waste industry is a comparatively mature and stable industry. However, customers increasingly expect more of their waste materials to be recovered and those waste streams are becoming more complex. In addition, many state and local governments mandate diversion, recycling and waste reduction at the source and prohibit the disposal of certain types of waste at landfills. We monitor these developments to adapt our services offerings. As companies, individuals and communities look for ways to be more sustainable, we promote our comprehensive services that go beyond our core business of collecting and disposing of waste in order to meet their needs.

Despite some industry consolidation in recent years, we encounter intense competition from governmental, quasi-governmental and private service providers based on pricing, service quality, customer experience and breadth of service offerings. Our industry is directly affected by changes in general economic factors, including increases and decreases in consumer spending, business expansions and construction starts. These factors generally correlate to volumes of waste generated and impact our revenue. Negative economic conditions, including the impact of COVID-19, can and have caused customers to reduce their service needs. Such negative economic conditions, in addition to competitor actions, can and have made it more challenging to implement our pricing strategy and negotiate, renew or expand service contracts with acceptable margins. We also encounter competition for acquisitions and growth opportunities. General economic factors and the market for consumer goods, in addition to regulatory developments, can also significantly impact commodity prices for the recyclable materials we sell. Our operating expenses are directly impacted by volume levels; as volume levels shift, due to economic and other factors, we must manage our network capacity and cost structure accordingly.

We experienced overall growth in our collection and disposal lines of business in the first quarter of 2020; however, volume growth was muted by the negative impacts of COVID-19 beginning in March 2020 and the continued downward pressure in market values for recycled commodities. Given the current pressures on the business from COVID-19, we are taking proactive steps to mitigate the impact and preserve shareholder value. To enhance our liquidity position in response to COVID-19, we have elected to temporarily suspend additional share repurchases for the foreseeable future. Additionally, we will continue to maintain a disciplined focus on capital management. To address the lower recycled commodities, we have maintained our focus on providing financial returns by driving a fee-based pricing model that



                                       31



addresses the cost of processing materials and the impact on our costs of contamination. We believe that the Company's industry-leading asset network and strategic focuses on investing in people and technology will give the Company the necessary tools to address the challenges presented by the COVID-19 pandemic and the impacts on our industry.

Current Quarter Financial Results

During the first quarter of 2020, we achieved an overall increase in operating results for our collection and disposal lines of business; however, the volume growth was muted by the impacts of COVID-19 beginning in March 2020. The Company continued its commitment to supporting organic growth by allocating $459 million of available cash to capital expenditures. The Company also allocated $638 million to its shareholders during the first quarter of 2020 through dividends and common stock repurchases.

Key elements of our financial results for the first quarter include:

Revenues of $3,729 million, compared with $3,696 million in the prior year

period, an increase of $33 million, or 0.9%. The increase is primarily

attributable to (i) higher yield and volume in our collection and disposal

? business and (ii) acquisitions, net of divestitures, partially offset by lower

market prices for recycling commodities. The year-over-year comparison has been

negatively impacted by revenue declines in March 2020 resulting from business

closures and reduction in customers' waste service needs associated with the

COVID-19 pandemic;

Operating expenses of $2,329 million, or 62.5% of revenues, compared with

$2,298 million, or 62.2% of revenues, in the prior year period. The $31 million

increase is primarily attributable to (i) higher volumes particularly the first

two months of the quarter; (ii) a $10 million charge primarily due to a

? decrease in the risk-free discount rate, which is based on the rate for U.S.

Treasury bonds, used in the measurement of our environmental remediation

obligations and recovery assets and (iii) one additional workday in the current

year period, partially offset by lower cost of goods sold primarily driven by

the decline in market prices for recycling commodities;

Selling, general and administrative expenses were $425 million, or 11.4% of

revenues, compared with $409 million, or 11.1% of revenues, in the prior year

period. The $16 million increase is primarily attributable to (i) higher costs

associated with planned investments in our people and technology;

? (ii) increased acquisition-related costs and (iii) costs incurred as a direct

result of the COVID-19 pandemic such as technology costs to transition

employees to work-from-home and personal protective equipment to ensure safety

for our frontline employees. These higher costs were partially offset by lower

incentive compensation and litigation reserves in the current period;

Income from operations was $573 million, or 15.4% of revenues, compared with

$621 million, or 16.8% of revenues, in the prior year period. The

year-over-year comparison has primarily been affected by (i) the investments we

? are making in technology and acquisition-related costs in the current period,

which increased selling, general and administrative expenses; (ii) investments

made in capital assets, including trucks and facilities, which increased

depreciation and amortization expense and (iii) the overall negative impact of

the COVID-19 pandemic to our business;

Net income attributable to Waste Management, Inc. was $361 million, or $0.85

per diluted share, compared with $347 million, or $0.81 per diluted share, in

? the prior year period. In addition to the activity discussed above, net income

in the current period was also impacted by (i) an increase in net interest

expense primarily related to our May 2019 issuance of $4.0 billion of senior

notes and (ii) lower income tax expense;

Net cash provided by operating activities was $765 million compared with

$890 million in the prior year period, with the decline related to unfavorable

? working capital changes, including a reduction in customer receipts at the end

of the first quarter that we attribute to COVID-19, as well as higher interest

and incentive compensation payments; and

Free cash flow was $318 million compared with $431 million in the prior year

? period. The decrease in net cash provided by operating activities noted above

was slightly offset by a decrease in capital expenditures. Free cash




                                       32


flow is a non-GAAP measure of liquidity. Refer to Free Cash Flow below for our

definition of free cash flow, additional information about our use of this

measure, and a reconciliation to net cash provided by operating activities,

which is the most comparable GAAP measure.




Results of Operations

Operating Revenues

We evaluate, oversee and manage the financial performance of our Solid Waste business subsidiaries through our 17 Areas. We also provide additional services that are not managed through our Solid Waste business, including operations managed by both our Strategic Business Solutions ("WMSBS") and Energy and Environmental Services ("EES") organizations, recycling brokerage services, landfill gas-to-energy services and certain other expanded service offerings and solutions.

The mix of operating revenues from our major lines of business for three months ended March 31 is reflected in the table below (in millions):




                     2020       2019
Commercial          $ 1,063    $ 1,026
Residential             650        640
Industrial              693        680
Other collection        112        109
Total collection      2,518      2,455
Landfill                887        864
Transfer                441        412
Recycling               254        291
Other (a)               430        431
Intercompany (b)      (801)      (757)
Total               $ 3,729    $ 3,696


    The "Other" line of business includes (i) our WMSBS organization; (ii) our
    landfill gas-to-energy operations; (iii) certain services within our EES
    organization, including our construction and remediation services and our

services associated with the disposal of fly ash and (iv) certain other (a) expanded service offerings and solutions. In addition, our "Other" line of


    business reflects the results of non-operating entities that provide
    financial assurance and self-insurance support for our Solid Waste business,
    net of intercompany activity. Activity related to collection, landfill,
    transfer and recycling within "Other" has been reclassified to the
    appropriate line of business for purposes of the presentation in this table.

(b) Intercompany revenues between lines of business are eliminated in the


    Condensed Consolidated Financial Statements included within this report.


                                       33


The following table provides details associated with the period-to-period changes in revenues and average yield (dollars in millions):




                                                Period-to-Period Change for the
                                                      Three Months Ended
                                                    March 31, 2020 vs. 2019
                                                 As a % of                   As a % of
                                                  Related                      Total
                                     Amount     Business(a)       Amount     Company(b)
Collection and disposal              $    72            2.2 %
Recycling commodities (c)               (59)         (21.0)
Fuel surcharges and mandated fees       (16)         (10.8)
Total average yield (d)                                          $    (3)         (0.1) %
Volume                                                                 10           0.3
Internal revenue growth                                                 7           0.2
Acquisitions                                                           29           0.8
Divestitures                                                          (1)             -
Foreign currency translation                                          (2)         (0.1)
Total                                                            $     33           0.9 %


Calculated by dividing the increase or decrease for the current year period (a) by the prior year period's related business revenue adjusted to exclude the

impacts of divestitures for the current year period.

Calculated by dividing the increase or decrease for the current year period (b) by the prior year period's total Company revenue adjusted to exclude the

impacts of divestitures for the current year period.

(c) Includes net impact of commodity price variability and changes in fees.

(d) The amounts reported herein represent the changes in our revenue attributable

to average yield for the total Company.

The following provides further details associated with our period-to-period change in revenues:

Average Yield

Collection and Disposal Average Yield - This measure reflects the effect on our revenue from the pricing activities of our collection, transfer and landfill lines of business, exclusive of volume changes. Revenue growth from collection and disposal average yield includes not only base rate changes and environmental and service fee increases, but also (i) certain average price changes related to the overall mix of services, which are due to the types of services provided; (ii) changes in average price from new and lost business and (iii) price decreases to retain customers.



                                       34



The details of our revenue growth from collection and disposal average yield are as follows (dollars in millions):




                                   Period-to-Period Change for the
                                         Three Months Ended
                                       March 31, 2020 vs. 2019
                                                      As a % of
                                                       Related
                                 Amount                Business
Commercial                       $    22                         2.3 %
Industrial                            23                         3.6
Residential                           12                         2.0
Total collection                      57                         2.5
Landfill                               9                         1.7
Transfer                               6                         2.9
Total collection and disposal    $    72                         2.2 %


Our strategic pricing efforts continue to focus on ensuring we overcome inflationary cost pressures and grow margins. This strategy has been most successful in our collection line of business. Overall, for the first quarter of 2020, we continued to experience growth in our landfill and transfer businesses with our municipal solid waste business experiencing 3.0% average yield growth. However, during March 2020 we began to see the impacts of the COVID-19 pandemic on our average yield. We are monitoring the global outbreak of COVID-19 and taking steps to mitigate the potential business impact to our customers. In order to support the continuity of our customers' businesses, we have temporarily waived and suspended certain ancillary service charges until further notice and adjusted service levels, which may result in a negative impact to our average yield.

Recycling Commodities - Decreases in the market prices for recycling commodities resulted in a revenue decline of $59 million for the three months ended March 31, 2020, as compared with the prior year period. We partially offset our revenue decline by assessing fees to cover the higher costs of handling contaminated recycling materials. Average market prices for recycling commodities at the Company's facilities were approximately 30% lower for the three months ended March 31, 2020, as compared with the prior year period. With the impacts on waste streams from COVID-19, demand for recycled material in the U.S. is exceeding supply, which has provided increases in market prices for certain commodities. We expect this dislocation will normalize and overall, average market prices for recycling commodities are expected to remain meaningfully below long-term averages.

Fuel Surcharges and Mandated Fees - These fees, which are predominantly generated by our fuel surcharge program, declined $16 million for the three months ended March 31, 2020, as compared with the prior year period. These revenues are based on and fluctuate in response to changes in the national average prices for diesel fuel. Market prices for diesel fuel decreased approximately 4% for the three months ended March 31, 2020 compared with the prior year period. Additionally, the reclassification of a portion of our fuel surcharge revenues, not associated with our variable index, contributed to the year-over-year decline. The mandated fees are primarily related to fees and taxes assessed by various state, county and municipal government agencies at our landfills and transfer stations.

Volume

Our revenues from volumes increased $10 million, or 0.3%, for the three months ended March 31, 2020, as compared with the prior year period, excluding volumes from acquisitions and divestitures.

We experienced higher volumes in the first quarter of 2020 particularly during the first two months of the year due to our continued focus on customer service and disciplined growth in our collection and disposal business. We experienced volume growth with existing customers, particularly in our commercial collection business as a result of proactive efforts taken to work with our customers as their needs expand to identify service upgrade opportunities. We saw higher volumes at our transfer stations in the current period driven by one-time event projects. However, current period volume growth was partially muted by the clean-up efforts of natural disasters throughout the U.S. in the first quarter of 2019 which did not reoccur in the first quarter of 2020. Additionally, the volume growth we experienced in the first two months of 2020



                                       35



was partially offset by significant volume declines in March 2020 as compared with prior year period, particularly in our landfill and commercial and industrial collection businesses. We expect that the COVID-19 pandemic will continue to adversely impact our volume results in the near term.

Operating Expenses



The following table summarizes the major components of our operating expenses
for the three months ended March 31 (in millions of dollars and as a percentage
of revenues):


                                              2020                 2019
Labor and related benefits               $   689    18.5 %    $   667    18.0 %
Transfer and disposal costs                  278     7.5          263     7.1
Maintenance and repairs                      335     9.0          323     8.7
Subcontractor costs                          371     9.9          348     9.4
Cost of goods sold                           118     3.2          170     4.6
Fuel                                          76     2.0          101     2.7
Disposal and franchise fees and taxes        145     3.9          143     3.9
Landfill operating costs                     109     2.9           91     2.5
Risk management                               69     1.9           64     1.7
Other                                        139     3.7          128     3.6
                                         $ 2,329    62.5 %    $ 2,298    62.2 %



The increase in volumes in the current periods, as discussed above in Operating Revenues, in addition to cost inflation, affect the comparability of the components of our operating expenses. Additionally, the impact of the COVID-19 pandemic began to negatively impact our operations during March 2020, further affecting the year-over-year comparability.

Significant items affecting the comparability of operating expenses for the reported periods include:

Labor and Related Benefits - The increase was driven by (i) volume growth in our collection and disposal lines of business; (ii) merit increases and (iii) one additional workday in the current period. This increase was partially offset by lower bonus costs.

Transfer and Disposal Costs - The increase in transfer and disposal costs was largely driven by overall volume growth in our collection and disposal business and, to a lesser extent cost inflation.

Maintenance and Repairs - The increase in maintenance and repairs costs was largely driven by (i) higher labor costs primarily as a result of annual merit increases, volume growth in our collection and disposal lines of business, as well as one additional workday in the current period and (ii) a $3 million charge associated with the withdrawal from an underfunded multiemployer pension plan.

Subcontractor Costs - The increase in subcontractor costs was largely driven by (i) overall volume growth in our collection and disposal business, as well as our WMSBS and EES organizations and (ii) cost inflation related to capacity constraints of our subcontractors in certain markets.

Cost of Goods Sold - The decrease in cost of goods sold was primarily driven by lower market prices for recycling commodities.

Fuel - The decrease in fuel costs was primarily due to (i) a benefit from the extension of federal alternative fuel credits during the fourth quarter of 2019 which extended into 2020 and (ii) lower market prices for diesel fuel.



                                       36



Landfill Operating Costs - The increase in landfill operating costs was primarily due to a decrease in the risk-free discount rate, which is based on the rate for U.S. Treasury bonds, used in the measurement of our environmental remediation obligations and recovery assets resulting in a $10 million charge. Additionally, the three months ended March 31, 2020 were impacted by higher leachate management costs compared to the prior year period.

Risk Management - The increase in risk management costs was primarily due to an increase in claims expense as a result of growth in the business and cost inflation.

Other - The increase in other was primarily due to professional fees related to a company-wide initiative focused on streamlining our operations and optimizing our disposal volume flows.

Selling, General and Administrative Expenses

The following table summarizes the major components of our selling, general and administrative expenses for the three months ended March 31 (in millions of dollars and as a percentage of revenues):




                                  2020               2019
Labor and related benefits    $ 246     6.6 %    $ 265     7.2 %
Professional fees                60     1.6         35     1.0
Provision for bad debts          14     0.4          9     0.2
Other                           105     2.8        100     2.7
                              $ 425    11.4 %    $ 409    11.1 %



Significant items affecting the comparison of our selling, general and administrative expenses between reported periods include:

Labor and Related Benefits - The decrease in labor and related benefits costs was primarily due to lower incentive compensation accruals in the current period, partially offset by an increase in headcount, merit increases and one additional workday in the current period.

Professional Fees - The increase in professional fees was primarily driven by consulting fees incurred to plan for the acquisition and integration of Advanced Disposal. The remaining increase is due to our strategic investments in operating, customer-facing and back-office technologies, including the planned implementation of a new enterprise resource planning system.

Provision for Bad Debts - The increase in provision for bad debts can generally be attributed to $5 million of reserves established as of March 31, 2020 attributable to the expected impact from the COVID-19 pandemic.

Other - The increase in other expenses was primarily driven by (i) increased infrastructure costs associated with our ongoing investments in technology and (ii) incremental technology costs to transition employees to work-from-home in response to the COVID-19 pandemic. This was partially offset by lower litigation reserves in 2020 as compared to 2019.

Depreciation and Amortization Expenses

The following table summarizes the components of our depreciation and amortization expenses for the three months ended March 31 (in millions of dollars and as a percentage of revenues):




                                                    2020               2019

Depreciation of tangible property and equipment $ 240 6.5 % $ 213 5.8 % Amortization of landfill airspace

                 138     3.7        127    3.4
Amortization of intangible assets                  24     0.6         26    0.7
                                                $ 402    10.8 %    $ 366    9.9 %




                                       37


The increase in depreciation of tangible property and equipment during the three months ended March 31, 2020, compared to the prior year period, was primarily related to investments made in capital assets, including trucks and facilities. The increase in amortization of landfill airspace during the three months ended March 31, 2020, compared to the prior year period, was driven by higher volumes at our landfills and changes in landfill estimates.

Income from Operations

The following table summarizes income from operations for our reportable segments for the three months ended March 31 (dollars in millions):




                                                  Period-to-Period
                            2020      2019(c)          Change
Solid Waste:
Tier 1                     $   393    $    398   $     (5)     (1.3) %
Tier 2                         188         200        (12)     (6.0)
Tier 3                         264         270         (6)     (2.2)
Solid Waste                    845         868        (23)     (2.6)
Other (a)                     (25)        (18)         (7)      38.9
Corporate and Other (b)      (247)       (229)        (18)       7.9
Total                      $   573    $    621   $    (48)     (7.7) %
Percentage of revenues        15.4 %      16.8 %


    "Other" includes (i) our WMSBS organization; (ii) those elements of our
    landfill gas-to-energy operations and third-party subcontract and
    administration revenues managed by our EES and WM Renewable Energy

organizations that are not included in the operations of our reportable (a) segments; (iii) our recycling brokerage services and (iv) certain other


    expanded service offerings and solutions. In addition, our "Other" segment
    reflects the results of non-operating entities that provide financial
    assurance and self-insurance support for our Solid Waste business, net of
    intercompany activity.


    Corporate operating results reflect certain costs incurred for various
    support services that are not allocated to our reportable segments. These

support services include, among other things, treasury, legal, information (b) technology, tax, insurance, centralized service center processes, other


    administrative functions and the maintenance of our closed landfills. Income
    from operations for "Corporate and Other" also includes costs associated with
    our long-term incentive program and any administrative expenses or revisions
    to our estimated obligations associated with divested operations.


    In 2020, we revised allocations between our segments including (i) the

discontinuation of certain allocations from Corporate and Other to Solid (c) Waste and (ii) allocating certain insurance costs from Other to Solid Waste.

Reclassifications have been made to our prior period information for

comparability purposes.

The significant items affecting income from operations for our segments during the three months ended March 31, 2020, as compared with the prior year period, are summarized below:

Solid Waste - Income from operations in our Solid Waste business increased on a

year-over-year basis due to revenue growth from yield and volume, partially

offset by volume and inflation-related cost increases, particularly in labor

? and repair and maintenance. This earnings growth was more than offset by the

impacts of higher depreciation and amortization, incremental landfill operating

costs, a charge associated with the withdrawal from an underfunded

multiemployer pension plan and an increase in bad debt reserves attributable to

the expected impact from the COVID-19 pandemic.

Corporate and Other - The decrease in income from operations was primarily

driven by increased expenses as a result of (i) preparation for our acquisition

? of Advanced Disposal; (ii) a decrease in the risk-free discount rate used in

the measurement of our environmental remediation obligations and recovery

assets in 2020; (iii) investments we are making in technology and

(iv) incremental costs associated with COVID-19 pandemic




                                       38


such as technology costs to transition employees to work-from-home and personal

protective equipment to ensure safety for our frontline employees. These

increases were partially offset by lower incentive compensation accruals in the


  current period.


Interest Expense, Net

Our interest expense, net was $112 million and $96 million during the three months ended March 31, 2020 and 2019, respectively. The increase is primarily attributable to our May 2019 issuance of $4.0 billion of senior notes, partially offset by related increases in interest income as a result of higher cash and cash equivalents balances.

Equity in Net Losses of Unconsolidated Entities

We recognized equity in net losses of unconsolidated entities of $26 million and $9 million during the three months ended March 31, 2020 and 2019, respectively. The losses for each period are primarily related to our noncontrolling interests in entities established to invest in and manage low-income housing properties and a refined coal facility. We generate tax benefits, including tax credits, from the losses incurred from these investments. During the three months ended March 31, 2020, the entity that holds and manages our ownership interest in a refined coal facility sold a majority of its assets resulting in a $7 million impairment charge in the current year period. Refer to Note 4 to the Condensed Consolidated Financial Statements.

Other, Net

During the first quarter of 2019, we recognized a $52 million impairment charge related to our minority-owned investment in a waste conversion technology business. We wrote down our investment to its estimated fair value as the result of a third-party investor's transactions in these securities. The fair value of our investment was not readily determinable; thus, we determined the fair value utilizing a combination of quoted price inputs for the equity in our investment (Level 2) and certain management assumptions pertaining to investment value (Level 3).

Income Tax Expense

Our income tax expense and effective income tax rates were $74 million, or 17.0%, and $115 million, or 24.8%, for the three months ended March 31, 2020 and 2019, respectively.

The decrease in our income tax expense and effective income tax rate when comparing the three months ended March 31, 2020 with the prior year period are primarily due to (i) an increase in excess tax benefits related to equity-based compensation in 2020 and (ii) a $52 million impairment charge recognized during the three months ended March 31, 2019 that was not deductible for tax purposes. See Note 4 to the Condensed Consolidated Financial Statements for more information related to income taxes.

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act") was enacted in response to the COVID-19 pandemic. The CARES Act contains numerous income tax provisions, none of which directly affected our income tax expense in the first quarter of 2020 or are expected to have a material impact on our income tax expense in future reporting periods. The Company is evaluating the impact of the Act and currently expects to benefit from the deferral of certain payroll taxes through the end of calendar year 2020.

Liquidity and Capital Resources

The Company consistently generates cash flow from operations that meets and exceeds our working capital needs, payment of our dividends and investment in the business through capital expenditures and acquisitions. We continually monitor our actual and forecasted cash flows, our liquidity and our capital resources, enabling us to plan for our present needs and fund unbudgeted business requirements that may arise during the year, including the anticipated impact from COVID-19. Additionally, the Company is taking numerous actions to manage costs and capital spending without compromising long-term strategic priorities. This includes route optimization initiatives, reducing overtime hours, limiting



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hiring and optimizing our workforce through improved retention and reduced turnover, reducing non-essential selling, general and administrative expenses, reducing incentive compensation costs and lowering capital expenditures to a level that is consistent with anticipated volume changes. Additionally, as a result of the CARES Act discussed above in Income Tax Expense, we currently expect to benefit from the deferral of certain payroll taxes through the end of calendar year 2020. The Company believes that its investment grade credit ratings, large value of unencumbered assets and modest leverage enable it to obtain adequate financing to meet its ongoing capital, operating and other liquidity requirements, despite the disruptions and challenges presented by the COVID-19 pandemic. The long-term impacts from COVID-19 on our business, financial condition and operating results cannot be predicted with reasonable certainty at this time.

Summary of Cash and Cash Equivalents, Restricted Trust and Escrow Accounts and Debt Obligations

The following is a summary of our cash and cash equivalents, restricted trust and escrow accounts and debt balances (in millions):




                                                                 March 31,       December 31,
                                                                    2020             2019
Cash and cash equivalents                                       $      3,125    $         3,561
Restricted trust and escrow accounts:
Insurance reserves                                              $        344    $           270

Final capping, closure, post-closure and environmental remediation funds

                                                        109                109
Other                                                                      3                  4
Total restricted trust and escrow accounts (a)                  $        456    $           383
Debt:
Current portion                                                 $        387    $           218
Long-term portion                                                     13,065             13,280
Total debt                                                      $     13,452    $        13,498

(a) Includes $70 million as of March 31, 2020 and December 31, 2019 in other

current assets in our Condensed Consolidated Balance Sheets.

As of March 31, 2020, we had approximately $1.9 billion of debt maturing within the next 12 months, including (i) $600 million of 4.75% senior notes that mature in June 2020 and $400 million of 4.60% senior notes that mature in March 2021; (ii) $639 million of tax-exempt bonds with term interest rate periods that expire within the next 12 months, which is prior to their scheduled maturities and (iii) $237 million of other debt with scheduled maturities within the next 12 months, including $130 million of tax-exempt bonds. As of March 31, 2020, we have classified $1.5 billion of debt maturing in the next 12 months as long-term because we have the intent and ability to refinance these borrowings on a long-term basis as supported by the forecasted available capacity under our $3.5 billion long-term U.S. and Canadian revolving credit facility ("$3.5 billion revolving credit facility"). The remaining $387 million of debt maturing in the next 12 months is classified as current obligations.

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