Botswana Telecommunications : BTCL 2022 Annual Report

welcome

		OUR PERFORMANCE
		SUMMARY
Key Milestones	08	Financial Highlights	16
AboutBTC	10	Chairperson's Statement	18
Purpose and Vision	10	Managing Director's Statement	22
Values	10
Business Structure	11
Organisational Structure	11
Corporate Information	13

OUR STRATEGIC		OUR
PERFORMANCE REVIEW		GOVERNANCE
StrategicIntent& StrategicThemes	28	Board ofDirectors	50
StrategicPerformance Review	29	Executive Committee	56
Commercial Unit Review	32	Corporate Governance	64
Products and Services	38	Compliance with the Corporate
Technology UnitReview	43	Governance Code	85
		RiskManagementand RevenueAssurance	92

OUR SUSTAINABILITY		FINANCIALS
REVIEW		REVIEW
Human Resources	100	Overview	112
Stakeholder Engagement	104	TenYear Review	114
Corporate Social Investment	107	CurrentYearPerformance Review	118

ANNUAL FINANCIAL

STATEMENATS

Board approval oftheAnnual Financial		ShareholderAnalysis	226
Statements	132	Notice ofAGM	228
General Information	133	Proxy Form	231
Directors' Report	134	Notes to the Proxy	235
IndependentAuditor's Report	137
Audited Financial Statements	145

About BTC

BTC is a proudly Botswana business thatstrivestooperateanddeliverto atrulyinternationalstandard.Inthis section, we share more about our business, our history and the very essence ofourbrand.

Key Milestones

AboutBTC

Purpose andVision

Values

Business Structure

Organisational Structure

Corporate Information

KEYMILESTONES

KEYMILESTONES

1980

1981

Botswana Telecommunications Corporation was formed through anActof Parliamentfrom the then DepartmentofPostand Telecommunications.

The EarthStation was commissioned in 1980, connecting Botswanato overseas directly.Anew TeletypewriterExchange Service (Telex) was also commissioned

Main Development Programme (MDP) I was completed,bringing digital technologyto

1999

2007

2008

BTCin partnership with the Government ofBotswana,embarks on aRural Infrastructure DevelopmentProgramme (Nteletsa) to bring telecommunication services to previouslyunder-served communities covering over127villages. BTCenters into an interconnectand backhaul networkagreementwith mobile operators.

BTCis awarded aPublic

Telecommunications

Operator(PTO) license.

BTClaunches a dedicated mobile service under

the brand name "beMOBILE"

BTClists on the BotswanaStock Exchange (BSE),becoming the first and onlytelecommunicationsservice providerto be listed on the local bourse.The privatisation and listing was oversubscribed 1.68 times and remains one ofthe mosticonicand historicInitial PublicOfferings (IPOs) in Botswana.The listing broughtover 50,000 Batswanashareholders to BTC, thus providing economicinclusion and wealth creation opportunities forcitizens.

2016

2016

BTCintegrates beMOBILE and BTCbrands into one, reflecting its position as aone-stopshop communication business. BTCno longer goes to marketas beMOBILE, Fixed lines orBroadband, butas one united BTC with asingle refreshed brand.

2020

2021

To furtherenhance customerexperience,BTC launches aprogramme to invigorate the internal culture and customer experience.

BTClaunches the first everTelecommunications Museum in Botswana, officiated bythe Minister ofTransportand Communications.

BTChosts the firstever

EnterpriseSummit, themed "DigitalShift BW

1987

1989

1991

Botswanaforthe first time.International Direct Dialing was introduced, and telephone access lines grow to 11,700.

BTCdeclares and pays adividend to the GovernmentofBotswana.

Main Development Programme linking Maun, Kasane and Ghanzi to the main communications networkis completed. Ghanzi receives the automatictelephone service forthe firsttime.

2012

2013

2014

The Governmentof Botswanaannounces separation ofnetwork assets from BTCinto a special purposevehicle (SPV) and announces a privatisation plan forBTC within twoyears.

BTCis incorporated as a limited companyunder the CompaniesAct2003

BTCcompletes its obligation to transfer the networkassets to BotswanaFibre Network (BoFiNet) and readies for privatisation.

BTClaunches its 4G network,with over400 4.5Gsites covering major villages and towns to date,providing Botswana's widestand fastest 4.5G network.

2017

2018

BTCcommissions the

SentlhagaDataCentre and

launches improvedVSAT

capabilities

2017 2021

BTCembarks on a substantive network transformation project.

2022

BTClaunches new converged billing platform to improve efficiencyandservice delivery.

20192018

• Transforming Botswana forsuccess in the digital age".

BTCembarks on an ambitious Digital Transformation and Digital Experience programme to transform the organisation.

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BotswanaTelecommunicationsCorporation

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