Reimagining Everything CX
Concentrix Investor Day
January 25, 2022
Safe Harbor Statements
This presentation includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements include, but are not limited to, statements regarding the Company's expected future financial condition, results of operations, including revenue, revenue growth, operating income and EBITDA, margin expansion, effective tax rate, cash flows, leverage, liquidity, business strategy, competitive position, acquisition opportunities and industry consolidation, capital allocation, capital expenditures, growth opportunities, expansion of capabilities, operational efficiencies, automation, market opportunity and forecasts, long-term financial targets, including revenue, revenue from mergers and acquisitions, annual organic revenue growth, non-GAAP operating income margin, technology-infused revenue, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward- looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those
expressed or implied by such statements. Risks and uncertainties include, among other things: risks related to general economic conditions, including uncertainty related to the COVID-19 pandemic and its impact on the global economy, supply chains, inflation, the Company's business and the business of the Company's clients; other communicable diseases, natural disasters, adverse weather conditions or public health crises; cyberattacks on the Company's or its clients' networks and information technology systems; the inability to protect personal and proprietary information; the failure of the Company's staff and contractors to adhere to the Company's and its clients' controls and processes; the inability to execute on the Company's digital CX strategy; the inability to successfully identify, complete and integrate strategic acquisitions or investments, including the integration of PK; competitive conditions in the Company's industry and consolidation of its competitors; geopolitical, economic and climate or weather related risks in regions with a
significant concentration of the Company's operations; higher than expected tax liabilities; the loss of key personnel; the demand for CX solutions and technology; variability in demand by the clients or the early termination of the Company's client contracts; the level of business activity of the Company's clients and the market acceptance and performance of their products and services; the operability of communication services and information technology systems and networks; changes in law, regulations or regulatory guidance; currency exchange rate fluctuations; damage to the Company's reputation through the actions or inactions of third parties; increases in the cost of labor; investigative or legal actions; and other factors contained in the Company's Annual Report on Form 10-K for the fiscal year ended November 30, 2020 filed with the Securities and Exchange Commission and subsequent SEC filings. The Company does not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
2022 Concentrix Corp. All Rights Reserved. Slides Not for Publication Without Express Written Consent
Today's Agenda
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Today's Team
Chris Caldwell | Dinesh Venugopal | Rick Rosso | Denise McCutchen-Grace | Kathy Juve |
President and CEO | President | Executive Vice President | GVP, Customer Interaction Technologies | Executive Vice President |
Concentrix Corporation | Concentrix Catalyst | Sales and Account Management | CX Technology, Analytics & Insights |
Bahar Ozkan | Cormac Twomey | Monica Egger | Vijay Ijju | Andre Valentine |
Global Senior Director | Executive Vice President | Senior Vice President | Head of Strategy and Technology | Chief Financial Officer |
Global Operations and Delivery | Financial Planning and Analysis | Concentrix Catalyst | ||
Wellbeing, Trust & Safety | ||||
2022 Concentrix Corp. All Rights Reserved. Slides Not for Publication Without Express Written Consent
Today's Key Messages
We are Reimagining Everything CX, to be the greatest
customer engagement company in the world
Market leader driving revenue growth and margin expansion
Dynamic and | Exceptional client | Industry-leading |
growing market | base and strategic | capabilities, with |
partnerships | a view to the | |
future |
2022 Concentrix Corp. All Rights Reserved. Slides Not for Publication Without Express Written Consent
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Concentrix Corporation published this content on 25 January 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 January 2022 13:56:10 UTC.