Duck Creek Technologies announces a strategic partnership with Hi Marley, a purpose-built, intelligent communications platform improving carrier and policyholder communications. The partnership aims to enhance carriers' customer experience across current and future aspects of Duck Creek's OnDemand software-as-a-service deployments. Initial integration of the Hi Marley Insurance Cloud will focus on Duck Creek Claims, the comprehensive claims management solution that helps insurers manage the entire claims lifecycle.

The companies will initially provide integrations within the US market, with potential to expand in other regions globally. The Duck Creek-Hi Marley partnership modernizes the claims experience by enhancing communication and information sharing between adjusters and policyholders using text messaging. Carriers can quickly engage with and respond to policyholders, improving claims cycle times and elevating customer satisfaction.

Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to claim settlement – in a single integrated solution. Regardless of claims complexity, Duck Creek's software provides the necessary workflows, reports, integrations and user experiences needed to increase claims-handling efficiency, reduce loss costs and improve customer satisfaction.