Gartner Says Organizational Politics Will Prevent at Least
One-Third of BPM Efforts Through 2016
Analysts to Discuss the Next Generation of BPM at the
Gartner Business Process Management Summit 2012, March
14-15 in London, and April 25-27 in Baltimore
STAMFORD, Conn., February 6, 2012-
Organizational politics are emerging as a challenge, and
through 2016 they will prevent at least one-third of
business process management (BPM) efforts progressing from
one-off projects to enterprisewide adoption, according to
Gartner analysts revealed some of their key predictions for
BPM in advance of the Gartner Business Process Management
Summits, taking place March 14-15 in London, and April
25-27 in Baltimore. A Gartner survey conducted in the
fourth quarter of 2011 among 157 BPM professionals revealed
that the main obstacle preventing further adoption of BPM
was organizational politics (53 percent of respondents).
"BPM as a discipline requires an organization to
change its culture and its work practices," said Elise
Olding, research director at Gartner. "However, very
often, this change can lead to power struggles between
functional units or an unwillingness to adopt new ways of
working, sometimes from senior individuals. These
organizational politics can kill a BPM initiative if they
are not managed effectively.
"BPM is frequently successful when applied to one-off
projects at a departmental level with significant benefits.
However, when it comes to scaling this success up to
cross-departmental programs that require collaboration and
shared metrics, or that institutionalize BPM throughout the
organization, efforts often stall."
For any BPM initiative to progress beyond simple process
improvement projects of limited scope, efforts must be made
to understand the organization's politics, and
disciplined efforts undertaken to address them.
"It's up to the business process champion, sponsor
or business process director to talk to stakeholders in
order to understand and document their thoughts and
positions, and so determine the best way of adapting the
program," said Ms. Olding.
Although organizational politics look set to hamper some
BPM efforts, Gartner predicts that gamification - the broad
trend of applying game mechanics to non-game environments
to motivate people and change behavior - will stimulate BPM
adoption during the next few years. Gartner predicts that,
by 2015, 25 percent of all redesigned processes will
include one or more gamified engagement practices.
Although business processes are not games, they can benefit
from a focus on more engaging process designs that deliver
immediate feedback and encourage continuous improvement.
For example, organizations can achieve better results from
their process redesign efforts by increasing participant
satisfaction with new processes, connecting participants to
common goals, and providing immediate feedback on progress.
Gartner also predicts that, by 2016, 20 percent of
"shadow business processes" will be supported by
BPM cloud platforms. Shadow business processes are hidden,
informal work practices, often supported under the IT radar
by secret spreadsheets, emails, phone calls and
Shadow processes can involve unstructured processes - that
is, nonroutine work. Gartner expects that, by 2015, 40
percent or more of enterprise work will be nonroutine, up
from 25 percent in 2010.
"BPM cloud platforms are a better and more
cost-effective way to automate hidden processes than secret
spreadsheets or uncoordinated email threads," said
Michele Cantara, research vice president at Gartner. "A BPM
cloud platform - BPM platform as a service (BPM PaaS) - can
track process steps, provide insight into work item status
and help manage the collaborative interactions involved in
In particular, high-productivity BPM PaaS will provide
shadow process owners with a more attractive and productive
user experience, which will encourage them to share their
"To encourage shadow process owners to make their
processes more visible, business process improvement
leaders, application managers and enterprise architects
should proactively suggest high-productivity BPM cloud
platforms to their business process stakeholders,"
said Ms. Cantara.
During the next four years, process-related skills,
particularly those related to tackling organizational
challenges, will become an imperative for organizations as
they move from individual projects to enterprisewide
process transformation programs. "Politics will be a
challenge that some will not overcome, but the good news is
that many of this year's predictions point to a path
that leads to BPM success," said Ms. Olding.
Additional information is available in the Gartner report
"Predicts 2012: Organizational Politics Hampers,
Gamification Motivates BPM Adoption." The report is
available on Gartner's website at http://www.gartner.com/resId=1849717.
This document is part of Gartner's overall 2012 Predicts
coverage, which is available at www.gartner.com/predicts.
The Gartner Predicts Special Report overview includes links
to more than 70 Predicts reports, categorized by topic,
industry and market.
About Gartner Business Process Management Summit 2012
BPM can be fraught with challenges, due to the scale and
breadth of the skills, attributes and tools needed for
success. The Gartner Business Process Management Summit
2012 will help organizations advance their BPM projects,
improve their skills and deliver truly transformational
BPM. Attendees will learn how to overcome barriers to BPM
success, optimize business outcomes with BPM, and deepen
their understanding of the next generation of BPM
For further information about the Gartner Business Process
Management Summit 2012 taking place March 14-15 in London,
please visit www.gartner.com/eu/bpm.
Additional information from the event will be shared on
Twitter at http://twitter.com/Gartner_inc
and using #GartnerBPM.
The Gartner Business Process Management Summit 2012 in
Baltimore, Maryland will be held on April 25-27 at the
Baltimore Marriott Waterfront hotel. Additional information
is available at www.gartner.com/us/bpm.
Members of the media can register by contacting Christy
Pettey at email@example.com.
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