Quadient Introduces Inspire Evolve, a Cloud-based Customer Communications Management Solution, and Continues Software Strategy of SaaS Footprint Expansion
May 04, 2021 at 09:45 am EDT
Share
Quadient announced the global launch of Inspire Evolve, a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. The solution supports rapid enterprise transformation by empowering all employees, regardless of technical expertise, with the ability to control customer communications with little reliance on IT. With Inspire Evolve, customer communications can be maintained and delivered in the cloud by individual lines of business in the moment they are needed. Inspire Evolve addresses the growing demand for a powerful cloud-based customer communications solution that easily integrates with and streamlines existing technology, requiring minimal implementation lead times and helping teams rapidly design and deliver secure, personalized human-centric communications. Inspire Evolve is comprised of four integrated components — content author, front office, generate, and archive — that work together to deliver a secure, seamless customer experience. Inspire Evolve empowers enterprises to: Transform communications in record time. Inspire Evolve makes even the most complex experiences simple by enabling intelligent communications, including one-to-one SMS and emails on-demand. Empower line of business users to design human-centric content. Inspire Evolve guarantees that customers receive personalized messages any time, day or night. Content authors design communications according to branding and personalization rules and use approval workflows to ensure compliance with front office employees. Safely and securely connect-in-the-moment. Inspire Evolve pulls data from any source, handling scalability and security needs to create personalized, one-to-one communications. Built-in compliance and security certifications include HITRUST v9.1, SOC2 Type 11, HIPAA, GDPR and more. Reserve IT resources for high-value efforts. With hosting in Quadient Cloud, recurring software upgrades are no longer needed, releasing key IT resources to support wider transformation programs.
Quadient S.A. is the driving force behind the most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient S.A. supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.
In 2022/23, Quadient S.A. registered EUR 1,081.2 million in revenues, of which 70.1% in mail-related activities.
Revenues breakdown by type of revenue between recurring revenue (60.4%; maintenance and professional services), equipment and license sales (27%) and rental revenue (12,5%).
Revenues are distributed geographically as follows: France and Benelux (16.7%), North America (55.4%), Germany/Austria/Switzerland/Italy/the United Kingdom/Ireland (17.7%) and other (10.2%).