AI technology implementation in casinos is a relatively new phenomenon that has prioritized efficient data collection, curbing gambling addiction, and importantly combating fraud and cheating. This implementation promises more secure gameplay and better monitoring of players. AI recordkeeping and data analysis can detect players' specific patterns and habits, while also providing accurate predictions about behavior and preferences.1 In the security context however, AI is still largely a promising, but developing process. Facial recognition systems have been deployed in casinos worldwide in
AI CCTV cameras reduce the margin for human error as they efficiently rely on reference images while simultaneously comparing them to the camera footage in a given area.5 These cameras can analyze the data from the footage without a need for human intervention, resulting in a much more impartial and calculated process.6 In the Genting project,
As learned from watching Genting's Resorts World Sentosa, gaming companies interested in implementing AI technology must understand the practical limitations to these technologies. These technologies do promise several benefits, including better monitoring of fraud and potentially even flagging gambling addiction habits early. Yet customer privacy, accuracy of information, and safety are ubiquitous concerns to consider. In the second part of our two-part series, we will consider ubiquitous legal considerations of implementing AI in casinos including customer privacy, information accuracy, and data safety.
Winston's attorneys advise clients on the evolving legal frameworks and issues related to regulations in the
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Footnotes
1. Can Artificial Intelligence Be Used in Casinos?, https://sirusgaming.com/can-artificial-intelligence-be-used-in-casinos/, (last accessed
2. Chinese casinos use AI, facial recognition to spot suckers, https://futurism.com/the-byte/chinese-casinos-ai-facial-recognition, (last accessed
3. South Australia Clamps Down On Problem Gambling With Facial Recognition Tech, https://findbiometrics.com/south-australia-clamps-down-on-problem-gambling-with-facial-recognition-tech-052809/, (last accessed
4. World's first 'AI casino' delayed by technical hitches, https://www.ft.com/content/8bc5fe03-03b0-4429-807f-60de1ac0293f, (last accessed
5. Why AI CCTV is the future of security and surveillance in public spaces, https://www.securitymagazine.com/articles/96719-why-ai-cctv-is-the-future-of-security-and-surveillance-in-public-spaces, (last accessed
6. Artificial Intelligence is Going to Supercharge Surveillance, https://www.theverge.com/2018/1/23/16907238/artificial-intelligence-surveillance-cameras-security, , (last accessed
7. World's first 'AI casino' delayed by technical hitches, supra note 4.
8. World's first 'AI casino' delayed by technical hitches, supra note 4.
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