14 December 2011
SMRT statement on Circle Line Train Service Disruption SMRT Corporation Ltd251 North Bridge Road
Singapore 179102
Tel : 65 6331 1000
Fax : 65 6339 4229 www.smrt.com.sg
On 14 December 2011 at 6.00am, train service on the Circle
Line between Marymount and one- north MRT stations was
disrupted due to a communication network problem. Our
engineers were immediately onsite to attend to the fault and
they partially restored train service at the affected stretch
by 6.40am. As the fault was not fully rectified, peak hour
trains could not be deployed to meet morning peak frequency
on the Circle Line. We are still attending to the fault and
investigating its cause with the system supplier Alstom.
Circle Line train service was restored to its normal schedule
at 11.45am.
We activated bus bridging services at 6.30am between
Marymount and one-north MRT stations and at 7.35am between
Serangoon and one-north MRT stations to provide alternative
transport to passengers. The first bus arrived at around
7.00am at Marymount MRT station. Bus bridging services ended
at 1pm.
SMRT issued travel advisories through radio stations to
inform passengers of the reduced frequencies and alternative
transport arrangements including bus bridging services.
Public announcements were made and signs were put out to
inform affected passengers at stations.
SMRT activated about 100 staff on the ground to assist
passengers and resolve the fault. SMRT
also deployed 35 buses for the bus bridging service.
About 1,400 passengers were affected by the disruption this
morning. Passengers who were unable to complete their
journeys due to the disruption can file a claim for refund at
the Passenger Service Centre in any of the 81 SMRT
stations.
SMRT apologises for the inconvenience caused.
CRN: 200001855H
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SMRT statement on Circle Line train service disruption |