Sumitomo Mitsui Trust : Notice regarding receiving Highest Rating of "Three Stars" in HDI-Japan's Benchmarking (216KB)

April10, 2024

To whom it may concern

Sumitomo Mitsui Trust Holdings, Inc.

Notice regarding receiving Highest Rating of "Three Stars" in HDI-Japan's

Benchmarking

Sumitomo Mitsui Trust Holdings, Inc. (Director, President & CEO: Toru Takakura, hereinafter "SuMi TRUST Holdings") hereby announces that its group companies received the highest rating of "Three Stars" in two categories of "Phone support (Quality)" and "Web support" from HDI-Japan, which is operated by ThinkService K.K (CEO: Tatsumi Yamashita).

	Departments/Affiliated Companies		Description		Benchmarking
	Sumitomo Mitsui Trust Bank, Limited		General Banking		Phone support (Quality)
	Direct Banking and Marketing Department		services		Web Support
	Sumitomo Mitsui Trust Bank, Limited		Defined Contribution
	Defined Contribution Pension Administration			Phone support (Quality)
		Pension
	Department
	Sumitomo Mitsui Trust Club Co., Ltd.		Credit Card		Phone support (Quality)
	Diners Club Card/TRUST CLUB Card Call Center
	Sumitomo Mitsui Trust Card Co., Ltd.		Credit Card		Phone support (Quality)
			Credit support		Phone support (Quality)
	Sumitomo Mitsui Trust Panasonic Finance Co., Ltd.		Information		Phone support (Quality)
			Finance support		Phone support (Quality)
	Sumitomo Mitsui Trust TA Solution Co.,Ltd		Stock Transfer		Phone support (Quality)
		Agency		Web Support
			Loan		Phone support (Quality)
	Sumitomo Mitsui Trust Business Service Co., Ltd		Inheritance		Phone support (Quality)
			Lost and found		Phone support (Quality)

HDI is the largest membership association for the world-wide technical support services industry and created the first international certification system. HDI was founded in the United States in 1989 and thereafter HDI-Japan was established in 2001 with the same concept as HDI based on the strong demand of Japanese support service industry. SuMi TRUST Holdings recently commissioned HDI-Japan to conduct benchmarking and received "Three Stars" in the "Phone support (Quality)" and "Web Support", which is the highest rating from the client's perspective for the departments and group companies as mentioned above.

SuMi TRUST Holdings will continue to contribute to the realization of "FINANCIAL WELL-BEING" for all clients, aiming to become their best partner in the age of the "100-year life".

End

For further information, please contact:

IR Department, Sumitomo Mitsui Trust Holdings, Inc.

Telephone : [phone]