Third-Quarter 2021 Earnings Webcast
November 2nd, 2021
Cautionary Statements
Safe Harbor Statement
This presentation contains forward-looking statements and cautionary statements, including cash flow outlook and projections, that are based on management's beliefs and assumptions and on information currently available to management. Most forward-looking statements contain words that identify them as forward-looking, such as "anticipates," "believes," "continues," "could," "seeks," "targets," "estimates," "expects," "intends," "may," "plans," "potential," "predicts," "projects," "should," "will," "would" or similar expressions and the negatives of those terms that relate to future events. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause Terminix's actual results, performance or achievements to be materially
different from any projected results, performance or achievements expressed or implied by the forward-looking statements. Forward-looking statements represent the beliefs and assumptions of Terminix only as of the date of this presentation and Terminix undertakes no obligation to update or revise publicly any such forward-looking statements, whether as a result of new information, future events or otherwise. As such, Terminix's future results may vary from any expectations or goals expressed in, or implied by, the forward-looking statements included in this presentation, possibly to a material degree. Terminix cannot assure you that the assumptions made in preparing any of the forward-looking statements will prove accurate or that any long-term financial or operational goals and targets will be realized. For a discussion of some of the important factors that could cause Terminix's results to differ materially from those expressed in, or implied by, the forward-looking statements included in this presentation, investors should refer to the disclosure contained under the heading "Risk Factors" in our Annual Report on Form 10-K, and our other filings with the SEC.
Note to Non-GAAP Financial Measures
This presentation contains certain non-GAAP financial measures. Non-GAAP measures should not be considered as an alternative to GAAP financial measures. Non-GAAP measures may not be calculated like or comparable to similarly titled measures of other companies. See non-GAAP reconciliations below in this presentation for a reconciliation of these measures to the most directly comparable GAAP financial measures. Organic revenue growth, Adjusted EBITDA, adjusted net income, adjusted earnings per share, free cash flow, free cash flow conversion and net debt leverage ratio are not measurements of the Company's financial performance under GAAP and should not be considered as an alternative to net income, net cash provided by operating activities from continuing operations, or any other performance or liquidity measures derived in accordance with GAAP. Management uses these non-GAAP financial measures to facilitate operating performance and liquidity comparisons, as applicable, from period to period. We believe these non-GAAP financial measures are useful for investors, analysts and other interested parties as they facilitate company-to-company operating performance and liquidity comparisons, as applicable, by excluding potential differences caused by variations in capital structures, acquisition activity, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives and equity-based,long-term incentive plans.
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Agenda
Q3 2021 Performance Highlights
Brett Ponton
Strategic Priorities Update
Brett Ponton
Q3 2021 Financial Summary
Bob Riesbeck
Q3 2021 Cash Flow
Bob Riesbeck
FY 2021 Guidance
Bob Riesbeck
Closing Remarks and Q&A
Brett Ponton
Brett Ponton
Chief Executive Officer
Bob Riesbeck | Jesse Jenkins |
VP Investor Relations, FP&A | |
Executive Vice President & | |
and Treasurer | |
Chief Financial Officer | |
Q3 Performance and Recent Operating Highlights
Third-quarter total revenue growth of 4%:
- 2%revenue growth from M&A
- 4%organic revenue1growth in termite and home services2
- 6%termite renewal revenue growth2, highest since 2018
- 1%organic revenue1growth in residential pest
- 1%organic revenue1decline in commercial pest
Third-quarter Adjusted EBITDA1margins of 19.2%:
- $5m decrease in termite damage claims expense, firstyear-over-year reduction since 2019
- $4m direct cost productivity
- $5m increased medical claims and $3m higher labor expense as we manage throughCOVID-19 pandemic
Strategically deployed capital:
- Returned $171M in capital to shareholders through share repurchase program
- Completed 8tuck-in acquisitions totaling $41M in the quarter
Continued progress on digital marketing, Terminix Way and CxP
1See Appendix for non-GAAP reconciliations and non-GAAP definitions and slide 7 for reconciliation of revenue growth to organic revenue growth. Approximately 30bps of total organic revenue growth was related to favorable currency translation.
2Termite and home services organic growth of 3% and termite renewal growth of 3% when including the timing of revenue recognition on monthly subscription-based termite product
Strategic Priorities
Teammate Experience
•Staffing challenges across business lines
- Shortages negatively impacting completion of recurring andone-time pest revenue
- Good progress on recovery through October
- Reached key Terminix Way milestone
- Introduced scorecard tool for field leadership
- Launched regional field leadership playbook
Customer Retention
- Residential:
- Q3 cancel rate improvement
- YoY retention rate improvement
- Commercial:
- Sequential retention improvement
- Strong Q3 cancel rate improvement
- Strong growth in termite renewals offsetting increased customer cancellations due to moving
Customer Acquisition
- Improve Customer Penetration
- Deployed CxP enhancements to Phoenix
- On track for additional CxP platform deployment beforeyear-end
- Full CxP implementation bymid-2022
- New website launch in December
- Terminix Way pilot targeted for 1Q22
Expand Profit Margin
- $5m lower termite damage claims expense
- 58% less litigated cases sequentially
- 6% YoY reduction innon-litigated cases
- $4m direct cost productivity
- Productivity from insourcing certain national accounts customers
- Absorbing rising pandemic costs in labor and medical expense
Terminix Way initiative and CxP continue to accelerate progress on strategic priorities
CONFIDENTIAL &
PROPRIETARY
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Terminix Global Holdings Inc. published this content on 02 November 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 02 November 2021 12:09:06 UTC.