HGS is helping Retailers & CPG Companies Realize their CX Vision in 'EPIC' Ways
The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with a specific focus on cost optimization, revenue generation and CX improvement.
"Boasting a sizable sector footprint and significant domain experience, HGS has evolved its offerings to focus on enhancing the buyers' journey at a subsegment level. The company is well positioned to support retail and CPG brands on their digital transformation path through best practices, multichannel delivery, analytics experience, RPA and customer-facing bots, and self-service models," said
HGS operates on the guiding principles that being brilliant at the basics and putting the customer first are critical to creating successful customer relationships and increasing business results. With significant experience in CX Improvement and a portfolio of established retail and CPG clients, the expert HGS staff can assist in the following areas:
- VOC analytics and data strategy to optimize for growth and personalization
- HGS EPIC™ social media services, including the use of automation
- Technical support, including proprietary tools, delivery models, and training frameworks
- Mobile camera support for product installation and troubleshooting
"While clients hire HGS to address their immediate customer engagement requirements, ultimately they trust us to improve their customer experience, led by value, insights and digital innovation they cannot provide from within," said
For more information about HGS and its customer experience improvement services for retail and CPG companies, please visit us online.
About
About
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate
Visit www.teamhgs.com to learn how HGS can help make your business more competitive.
HGS Media Contacts:
+1 888 747 7911
media@teamhgs.com
+ 1 312 720 5759
emilee.markin@mslgroup.com
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