The following discussion and analysis of our financial condition and results of
operations should be read together with the section titled "Selected Financial
Data" and our audited financial statements and related notes which are included
elsewhere in this Annual Report on Form 10-K. Our actual results could differ
materially from those anticipated in the forward-looking statements included in
this discussion as a result of certain factors, including, but not limited to,
those discussed in "Risk Factors" included in Item 1A in this Annual Report on
Form 10-K.
Overview
The Company generates revenue through the sale of enterprise video content
management software, hardware, maintenance and support, and professional and
other services. Software sales may take the form of a perpetual software
license, a cloud-hosted software as a service (SaaS) or a term software license.
Software licenses and appliances revenue includes sales of perpetual software
licenses and hardware. Service revenue includes SaaS, term software licenses,
maintenance and support, and professional and other services.
For the years ended December 31, 2019, 2018 and 2017, the Company generated
revenues of $25.4 million, $25.0 million and $28.2 million, respectively.
Critical Accounting Policies
The discussion of the Company's financial condition and results of operations is
based upon its financial statements, which are prepared in accordance with
accounting principles generally accepted in the United States of America, or
GAAP. The preparation of these financial statements requires management to make
estimates, judgments and assumptions that affect the reported amounts of assets,
liabilities, revenues, costs and expenses and related disclosures. On an ongoing
basis, management evaluates its estimates and assumptions. Management bases its
estimates of the carrying value of certain assets and liabilities on historical
experience and on various other assumptions that management believes to be
reasonable. The Company's actual results may differ from these estimates under
different assumptions or conditions.
Management believes that of the Company's significant accounting policies, which
are described in the notes to our financial statements, the following accounting
policies involve a greater degree of judgment, complexity and effect on
materiality. A critical accounting policy is one that is both material to the
presentation of our financial statements and requires management to make
difficult, subjective or complex judgments for uncertain matters that could have
a material effect on the Company's financial condition and results of
operations. Accordingly, these are the policies management believes are the most
critical to aid in fully understanding and evaluating the Company's financial
condition and results of operations.
Revenue Recognition
The Company adopted ASC 606, Revenue from Contracts with Customers, as of
January 1, 2018. The Company generates revenue through the sale of enterprise
video content management software, hardware, maintenance and support, and
professional and other services. Software sales may take the form of a perpetual
software license, a cloud-hosted software as a service (SaaS) or a term software
license. Software licenses and appliances revenue includes sales of perpetual
software licenses and hardware. Service revenue includes SaaS, term software
licenses, maintenance and support, and professional and other services. Sales
can range from a single year agreement for thousands of dollars to a multi-year
agreement for over a million dollars.
The Company follows a five-step model to assess a sale to a customer: identify
the legally binding contract, identify the performance obligations, determine
the transaction price, allocate the transaction price, and determine whether
revenue will be recognized at a point in time or over time.
Revenue is recognized upon transfer of control of promised products or services
(i.e., performance obligations) to customers in an amount that reflects the
consideration to which the Company expects to be entitled in exchange for
promised goods or services. The Company's performance obligations are satisfied
either over time (for cloud-hosted software as a service, maintenance and
support, and other services) or at a point in time (for software licenses and
hardware).
The Company enters into contracts that can include various combinations of
software licenses, appliances, maintenance and services, some of which are
distinct and are accounted for as separate performance obligations. For
contracts with multiple performance obligations, the Company allocates the
transaction price of the contract to each distinct performance obligation, on a
relative basis using its standalone selling price.

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The Company determines the standalone selling price (SSP) for software-related
elements, including professional services and software maintenance and support
contracts, based on the price charged for the deliverable when sold separately.
The Company estimates SSP by maximizing use of observable prices such as the
prices charged to customers on a standalone basis, established prices lists,
contractually stated prices, profit margins and other entity-specific factors,
or by using information such as market conditions and other observable inputs.
However, the selling prices of its software licenses and cloud-hosted SaaS
arrangements are highly variable. Thus, the Company estimates SSP for software
licenses and cloud-hosted SaaS arrangements using the residual approach,
determined based on total transaction price less the SSP of other goods and
services promised in the contract.
Other items relating to charges collected from customers include reimbursable
expenses, shipping and handling charges and sales taxes charges. Charges
collected from customers as part of the Company's sales transactions are
included in revenues and the associated costs are included in cost of revenues.
Sales taxes charged to and collected from customers as part of the Company's
sales transactions are excluded from revenues and recorded as a liability to the
applicable governmental taxing authority.
Perpetual software licenses
The Company's perpetual software license arrangements grant customers the right
to use the software indefinitely as it exists at the time of purchase. The
Company recognizes revenue for distinct software licenses once the license
period has begun and the software has been made available to the customer.
Payments for perpetual software license contracts are generally received upon
fulfillment of the software product.
Term software licenses
The Company's term software licenses differ from perpetual software licenses in
that the customer's right to use the licensed product has a termination date.
Term software licenses are recognized upon transfer of control, which is
typically at fulfillment, resulting in up-front revenue recognition. The Company
categorizes revenue from term software licenses as subscription, maintenance and
support revenue in service revenues. Payments are generally received quarterly
or annually in equal or near equal installments over the term of the agreement.
Cloud-hosted software as a service
Cloud-hosted software as a service (SaaS) arrangements grant customers the right
to access and use the licensed products at the outset of an arrangement via
third-party cloud providers. Updates are generally made available throughout the
entire term of the arrangement, which is generally one to three years. The
Company provides an online library and technical support resources in these
cloud-hosted SaaS arrangements, which in conjunction with the SaaS license
constitute a single, combined performance obligation, and revenue is recognized
over the term of the license. Payments are generally received annually in
advance of the service period.
Hardware
The Company sells appliances that are typically drop shipped from third-party
suppliers selected by the Company. The transaction price allocated to the
appliance is generally recognized as revenue at fulfillment when the customer
obtains control of the product. Payments for appliances are generally received
upon delivery of the hardware product.
Maintenance and support
Maintenance and support arrangements grant customers the right to software
updates and technical support over the term of the maintenance and support
contract. Revenue from maintenance and support is generally recognized ratably
over the contract term beginning on the commencement date of each contract,
which is upon fulfillment of the software obligation. Payments are generally
received annually in advance of the service period.
Professional services and training
Professional services and training generally consist of software implementation,
on-boarding services and best practices consulting. Revenue from professional
services contracts is typically recognized as performed, generally using hours
expended to measure progress. Services are generally invoiced monthly for work
performed.

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Leases


The Company is a lessee in several non-cancellable (1) operating leases,
primarily for office space, and (2) finance leases, for certain IT equipment.
The Company determines if an arrangement is or contains a lease at contract
inception and recognizes a right of use (ROU) asset and a lease liability at the
lease commencement date.
For operating leases, the lease liability is initially and subsequently measured
at the present value of the unpaid lease payments at the lease commencement
date. For finance leases, the lease liability is initially measured in the same
manner and at the same date as for operating leases, and is subsequently
measured at amortized cost using the effective interest method. The ROU asset is
initially measured at cost, which comprises the initial amount of the lease
liability adjusted for lease payments made at or before the lease commencement
date, plus any initial direct costs incurred less any lease incentives received.
Lease expense for lease payments is recognized on a straight-line basis over the
earlier of the useful life or the lease term.
Key estimates and judgments in accounting for leases under Topic 842 include how
the Company determines (1) the discount rate it uses to discount the unpaid
lease payments to present value, (2) lease term and (3) lease payments. The
Company has elected not to recognize ROU assets and lease liabilities for
short-term leases that have a lease term of 12 months or less. The Company
recognizes the lease payments associated with its short-term leases as an
expense on a straight-line basis over the lease term.
Derivative Liability
In conjunction with the debt financings completed in October 2016 and January
2018, the Company issued two warrants for the purchase of up to an aggregate of
1,239,286 shares of the Company's common stock and on August 31, 2018, issued a
separate warrant to a sales partner for the purchase of up to 100,000 shares of
the Company's common stock. All warrants remained unexercised and outstanding at
December 31, 2019. The Company accounts for the warrants, which are derivative
financial instruments, as a current liability based upon the characteristics and
provisions of the instruments. The warrants were determined to be ineligible for
equity classification because of provisions that allow the holder under certain
circumstances, essentially the sale of the Company as defined in the warrant
agreements, to receive cash payment or other consideration at the option of the
holder in lieu of the Company's common shares. See Note 14-"Subsequent Event" of
the accompanying consolidated financial statements for a discussion of the
Company's merger agreement with Synacor, Inc., which impacts the cash settlement
feature of the Hale warrant and ESW warrant.
A warrant liability is recorded in the Company's consolidated balance sheets at
its fair value on the date of issuance and is revalued on each subsequent
balance sheet date until such instrument is exercised or expires, with any
changes in the fair value between reporting periods recorded as other income or
expense. The Company estimates the fair value of this liability using option
pricing models that are based on the individual characteristics of the warrants
on the valuation date, which include the Company's stock price and assumptions
for expected volatility, expected life and risk-free interest rate, as well as
the present value of the minimum cash payment component of the instrument for
the warrants, when applicable. Changes in the assumptions used could have a
material impact on the resulting fair value of each warrant. The primary inputs
affecting the value of the warrant liability are the Company's stock price and
volatility in the Company's stock price, as well as assumptions about the
probability and timing of certain events, such as a change in control or future
equity offerings. Increases in the fair value of the underlying stock or
increases in the volatility of the stock price generally result in a
corresponding increase in the fair value of the warrant liability; conversely,
decreases in the fair value of the underlying stock or decreases in the
volatility of the stock price generally result in a corresponding decrease in
the fair value of the warrant liability.

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Results of Operations
The percentage relationships to revenues of certain income and expense items for
the years ended December 31, 2019, 2018 and 2017, and the percentage changes in
these income and expense items between years, are contained in the following
table:
                                             Percentage of Revenues         

Percent Increase (Decrease)


                                         2019         2018         2017       2018 to 2019       2017 to 2018
Revenues                                100.0  %     100.0  %     100.0  %           1  %               (11 )%
Cost of revenues                        (27.8 )      (34.0 )      (36.4 )          (17 )                (17 )
Gross profit                             72.2         66.0         63.6             11                   (8 )
Operating expenses:
Research and development                 29.0         27.9         25.9              5                   (4 )
Sales and marketing                      34.3         33.6         35.6              4                  (16 )
General and administrative               26.8         28.5         30.4             (5 )                (17 )

Amortization of purchased intangibles 3.0 3.6 3.2

        (16 )                  -
Total operating expenses                 93.1         93.6         95.1              1                  (12 )
Operating loss                          (20.9 )      (27.6 )      (31.5 )          (23 )                (22 )
Other income (expense), net              (5.3 )       14.3        (11.4 )         (137 )               (212 )
Loss before income taxes                (26.2 )      (13.3 )      (42.9 )          100                  (73 )
Income tax expense (benefit)             (0.8 )        1.2         (1.3 )         (165 )               (183 )
Net loss                                (25.4 )%     (14.5 )%     (41.6 )%          78  %               (69 )%


Revenues
The Company generates revenue through the sale of enterprise video content
management software, hardware, maintenance and support, and professional and
other services. Software sales may take the form of a perpetual software
license, a cloud-hosted software as a service (SaaS) or a term software license.
Software licenses and appliances revenue includes sales of perpetual software
licenses and hardware. Service revenue includes SaaS, term software licenses,
maintenance and support, and professional and other services.
The table below describes Qumu's revenues by product category (dollars in
thousands):
                          Year Ended December 31,                Increase (Decrease)             Percent Increase (Decrease)
                       2019         2018         2017       2018 to 2019      2017 to 2018     2018 to 2019       2017 to 2018
Software licenses
and appliances      $  4,903     $  5,814     $  5,982     $       (911 )    $       (168 )        (16 )%              (3 )%
Service
Subscription,
maintenance and
support               18,249       17,132       19,374            1,117            (2,242 )          7                (12 )
Professional
services and other     2,210        2,067        2,811              143              (744 )          7                (26 )
Total service         20,459       19,199       22,185            1,260            (2,986 )          7                (13 )
Total revenues      $ 25,362     $ 25,013     $ 28,167     $        349      $     (3,154 )          1  %             (11 )%


Revenues can vary year to year based on the type of contract the Company enters
into with each customer. The $349,000 increase in total revenues from 2018 to
2019 reflects a $1.3 million increase in service revenues and a $911,000
decrease in software licenses and appliances revenues. The $1.3 million increase
in service revenues from 2018 to 2019 resulted from a $1.1 million increase in
subscription, maintenance and support revenues and a $143,000 increase in
professional services revenues. The decrease in software licenses and appliances
revenues in 2019 compared to 2018 was driven by a decrease in perpetual software
license and appliance sales to both new and existing customers. The increase in
subscription, maintenance and support revenues in 2019 compared to 2018 primary
resulted from significant first quarter 2019 term software license sales for
which revenue is recognized up front, as well as the revenue attributable to new
subscription, maintenance and support agreements from new and existing
customers.
The $3.2 million decrease in total revenues from 2017 to 2018 reflects a $3.0
million decrease in service revenues and a $168,000 decrease in software
licenses and appliances revenues. The $3.0 million decrease in service revenues
from 2017 to 2018 resulted from a $2.2 million decrease in subscription,
maintenance and support revenues and a $744,000 decrease in professional
services revenues. The decrease in subscription, maintenance and support
revenues was driven primarily by approximately $2.4 million of decreased
recurring revenue resulting from the loss of a large customer in the fourth
quarter of 2017 and a $212,000 decrease in revenue related to the Company's
adoption of Topic 606 effective January 1, 2018, partially offset by
subscription, maintenance and support growth from new and existing customers.
The $0.7

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million decrease in professional services revenues, which generally move
directionally with changes in perpetual license sales and are impacted by custom
work and the timing of customer acceptance, was primarily due to the inclusion
of a large former customer in 2017 revenues and to lower utilization and reduced
size of the Company's global professional services team in 2018.
Future consolidated revenues will be dependent upon many factors, including the
rate of adoption of the Company's software solutions in its targeted markets and
whether arrangements with customers are structured as a perpetual, term or SaaS
licenses, which impacts the timing of revenue recognition. Other factors that
will influence future consolidated revenues include the timing of customer
orders and renewals, the product and service mix of customer orders, the impact
of changes in economic conditions and the impact of foreign currency exchange
rate fluctuations.
Gross Profit and Gross Margin
A comparison of gross profit and gross margin by revenue category is as follows
(dollars in thousands):
                          Year Ended December 31,                Increase (Decrease)              Percent Increase (Decrease)
                       2019         2018         2017       2018 to 2019      2017 to 2018      2018 to 2019        2017 to 2018
Gross profit:
Software licenses
and appliances      $  2,992     $  3,537     $  3,575     $       (545 )    $        (38 )         (15 )%              (1 )%
Service               15,311       12,983       14,330            2,328            (1,347 )          18                 (9 )

Total gross profit $ 18,303 $ 16,520 $ 17,905 $ 1,783

 $     (1,385 )          11  %              (8 )%

Gross margin:
Software licenses
and appliances          61.0 %       60.8 %       59.8 %            0.2 %             1.0 %
Service                 74.8 %       67.6 %       64.6 %            7.2 %             3.0 %
Total gross margin      72.2 %       66.0 %       63.6 %            6.2 %             2.4 %


For the years ended December 31, 2019, 2018 and 2017, gross margins are
inclusive of the impact of approximately $455,000, $1.0 million and $1.2
million, respectively, in amortization expense associated with intangible assets
acquired as a result of the acquisition of Qumu, Inc. in the fourth quarter of
2011 and Kulu Valley in the fourth quarter of 2014. The Company had 19, 18 and
26 service personnel at December 31, 2019, 2018 and 2017, respectively.
Gross margin percentages by category and in total increased for both 2019 and
2018, compared to the respective prior years. The 6.2% improvement in gross
margin in 2019, compared to 2018, was primarily driven by a 7.2% improvement in
service gross margin due to an increase in term software license revenue,
decreased amortization expense as certain purchased intangible assets became
fully amortized during 2018, and lower royalty expense associated with
third-party software licenses.
The 2.4% improvement in gross margin in 2018, compared to 2017, was primarily
driven by a 3.0% improvement in service gross margin due to lower royalty
expense associated with third-party software licenses, fewer service personnel
in 2018 as compared to 2017 and decreased amortization expense as certain
purchased intangible assets became fully amortized during 2018.
Future gross profit margins will fluctuate quarter to quarter and will be
impacted by the rate of growth and mix of the Company's product and service
offerings and foreign currency exchange rate fluctuations. Cost of software
licenses and appliances revenues in 2020 is expected to include approximately
$0.3 million of amortization expense for purchased intangibles.
Operating Expenses
The following is a summary of operating expenses (dollars in thousands):
                          Year Ended December 31,                Increase (Decrease)             Percent Increase (Decrease)
                       2019         2018         2017       2018 to 2019      2017 to 2018     2018 to 2019       2017 to 2018
Operating expenses:
Research and
development         $  7,360     $  7,013     $  7,279     $       347       $       (266 )          5  %              (4 )%
Sales and marketing    8,709        8,394       10,026             315             (1,632 )          4                (16 )
General and
administrative         6,787        7,122        8,567            (335 )           (1,445 )         (5 )              (17 )
Amortization of
purchased
intangibles              757          904          904            (147 )                -          (16 )                -
Total operating
expenses            $ 23,613     $ 23,433     $ 26,776     $       180       $     (3,343 )          1  %             (12 )%



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While operating expenses for 2019 increased 1% compared to 2018, operating
expenses as a percent of revenue decreased slightly to 93.1% for 2019 compared
to 93.6% for 2018 and 95.1% for 2017, reflecting continued year-over-year
improvement in the Company's operational efficiency. Operating expenses for
2019, 2018 and 2017 included severance expense of $152,000, $237,000 and
$256,000, respectively, relating the cost reduction initiatives and personnel
transitions.
Research and development
Research and development expenses were as follows (dollars in thousands):
                            Year Ended December 31,                  Increase (Decrease)             Percent Increase (Decrease)
                        2019           2018         2017       2018 to 2019      2017 to 2018      2018 to 2019       2017 to 2018
Compensation and
employee-related    $   5,123       $  5,215     $  5,475     $       (92 )     $        (260 )         (2 )%              (5 )%
Overhead and other
expenses                1,516          1,211        1,064             305                 147           25                 14
Outside services
and consulting            589            409          473             180                 (64 )         44                (14 )
Depreciation and
amortization                2             28          133             (26 )              (105 )        (93 )              (79 )
Equity-based
compensation              130            150          134             (20 )                16          (13 )               12
Total research and
development
expenses            $   7,360       $  7,013     $  7,279     $       347       $        (266 )          5  %              (4 )%


Total research and development expenses for the years ended December 31, 2019,
2018 and 2017 represented 29%, 28% and 26% of revenues, respectively. The
Company had 36, 34 and 41 research and development personnel at December 31,
2019, 2018 and 2017, respectively.
The $347,000 increase in total expenses in 2019, compared to 2018, was primarily
due to transition costs related to the Company's in-process migration and
consolidation of cloud hosting providers during 2019, impacting outside services
and consulting expenses, as well as overhead and other expenses. The $266,000
decrease in total expense in 2018, compared to 2017, was driven primarily by
less utilization of contractors and lower employee costs due to fewer research
and development personnel in 2018 as compared to 2017, partially offset by
increased hosting service expense included in overhead and other expenses.
Depreciation and amortization expense decreased during 2019 and 2018 as certain
fixed assets became fully depreciated.
Sales and marketing
Sales and marketing expenses were as follows (dollars in thousands):
                           Year Ended December 31,                Increase (Decrease)             Percent Increase (Decrease)
                       2019          2018         2017       2018 to 2019      2017 to 2018     2018 to 2019       2017 to 2018
Compensation and
employee-related    $   6,822     $  6,199     $  7,806     $       623       $     (1,607 )         10  %             (21 )%
Overhead and other
expenses                1,022        1,230        1,046            (208 )              184          (17 )               18
Outside services
and consulting            781          802          935             (21 )             (133 )         (3 )              (14 )
Depreciation and
amortization               11           12           58              (1 )              (46 )         (8 )              (79 )
Equity-based
compensation               73          151          181             (78 )              (30 )        (52 )              (17 )
Total sales and
marketing expenses  $   8,709     $  8,394     $ 10,026     $       315       $     (1,632 )          4  %             (16 )%


Total sales and marketing expenses for the years ended December 31, 2019, 2018
and 2017 represented 34%, 34% and 36% of revenues, respectively. The Company had
32, 27 and 33 sales and marketing personnel at December 31, 2019, 2018 and 2017,
respectively.
The $315,000 increase in total sales and marketing expense in 2019 as compared
to 2018 was driven primarily driven by increased compensation and
employee-related costs due to higher commissions expense and the mix and number
of sales and marketing personnel, partially offset by a decrease in overhead and
other expenses impacted by continued cost reduction initiatives. The $1.6
million decrease in total sales and marketing expense in 2018 as compared to
2017 was driven primarily by lower employee costs due to fewer sales and
marketing personnel in 2018. Sales and marketing expenses for 2019, 2018 and
2017 included severance expense of $152,000, $111,000 and $234,000,
respectively, relating to cost reduction initiatives and personnel transitions.

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General and administrative
General and administrative expenses were as follows (dollars in thousands):
                            Year Ended December 31,                 Increase (Decrease)             Percent Increase (Decrease)
                        2019           2018         2017       2018 to 2019      2017 to 2018     2018 to 2019       2017 to 2018
Compensation and
employee-related    $   3,147       $  2,797     $  3,525     $        350      $       (728 )         13  %             (21 )%
Overhead and other
expenses                1,127          1,028        1,078               99               (50 )         10                 (5 )
Outside services
and consulting          1,584          2,159        2,404             (575 )            (245 )        (27 )              (10 )
Depreciation and
amortization              301            391          724              (90 )            (333 )        (23 )              (46 )
Equity-based
compensation              628            747          836             (119 )             (89 )        (16 )              (11 )
Total general and
administrative
expenses            $   6,787       $  7,122     $  8,567     $       (335 )    $     (1,445 )         (5 )%             (17 )%


Total general and administrative expenses for the years ended December 31, 2019,
2018 and 2017 represented 27%, 29% and 30% of revenues, respectively. The
Company had 18, 18 and 21 general and administrative personnel at December 31,
2019, 2018 and 2017, respectively.
The $335,000 decrease in total expenses in 2019 as compared to 2018 was driven
primarily by lower outside services costs resulting from lower expenses
associated with legal professional services, a reduction in audit fees and lower
contractor costs. The $1.4 million decrease in total expenses in 2018 compared
to 2017 was driven primarily by lower employee costs due to fewer general and
administrative personnel in 2018 .
Amortization of Purchased Intangibles
Operating expenses include $757,000, $904,000 and $904,000 in 2019, 2018 and
2017, respectively, for the amortization of intangible assets acquired as part
of the Company's acquisition of Qumu, Inc. in October 2011 and Kulu Valley in
October 2014. Operating expenses in 2020 are expected to include approximately
$0.7 million of amortization expense associated with purchased intangibles,
exclusive of the portion classified in cost of revenue.
Other Income (Expense), Net
Other income (expense), net was as follows (dollars in thousands):
                          Year Ended December 31,                Increase (Decrease)            Percent Increase (Decrease)
                       2019         2018         2017       2018 to 2019     2017 to 2018     2018 to 2019       2017 to 2018
Interest expense,
net                 $   (754 )   $ (1,809 )   $ (2,852 )   $      1,055     $      1,043           (58 )%               (37 )%
Decrease (increase)
in fair value of
warrant liability       (141 )        368           74             (509 )            294          (138 )                397
Gain on sale of
BriefCam, Ltd.            41        6,602            -           (6,561 )          6,602           (99 )                n/a
Loss on
extinguishment of
debt                    (348 )     (1,189 )          -              841           (1,189 )         (71 )                n/a
Other expense, net      (125 )       (378 )       (433 )            253               55           (67 )                (13 )

Total other income (expense), net $ (1,327 ) $ 3,594 $ (3,211 ) $ (4,921 ) $ 6,805 (137 )%

              (212 )%


Interest expense, net
The Company recognized interest expense of $754,000, $1.8 million and $2.9
million in 2019, 2018 and 2017, respectively, primarily related to its term
loans and capital leases, including the amortization of deferred financing
costs. The decrease in interest expense in 2019, compared to 2018, was primarily
due to a decrease in term loan debt resulting from the Company's $6.0 million
principal balance repayment in July 2018 on the $10.0 million credit agreement
with ESW Holdings, Inc., and resulting from the Company's $4.0 million remaining
principal balance payment which the Company paid on November 12, 2019.
The decrease in interest expense in 2018, compared to 2017, was primary due to
the inclusion in 2017 of expense related to the accelerated amortization of
deferred financing costs in connection with a modification to the Company's term
loan agreement on November 6, 2017 with Hale Capital Partners, LP. At that time
the Company commenced a plan to refinance the term loan, which it completed upon
the closing of its $10.0 million credit agreement with ESW Holdings, Inc. on
January 12, 2018. As a result of the loan modification, the Company recognized
$1.6 million of interest expense for the amortization of deferred financing
costs through December 31, 2017, resulting in unamortized debt discount and debt
issuance costs of $395,000 as of December 31, 2017. The balance of unamortized
deferred financing costs was amortized in 2018 during the year-to-date period
ending January 12, 2018, to coincide with the extinguishment of the term note
under the Hale credit agreement.

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Change in fair value of warrant liability
In conjunction with the debt financings completed in October 2016 and January
2018, the Company issued two warrants for the purchase of up to an aggregate of
1,239,286 shares of the Company's common stock, which remained unexercised and
outstanding at December 31, 2019. The warrant issued in conjunction with the
October 21, 2016 debt financing (Hale warrant) for the purchase of up to 314,286
shares of the Company's common stock expires on October 21, 2026, has an
exercise price of $2.80 per share and is transferable. The warrant issued in
conjunction with the January 12, 2018 debt financing (ESW warrant) for the
purchase of up to 925,000 shares of the Company's common stock expires on
January 12, 2028, has an exercise price of $1.96 per share and is transferable.
Additionally, on August 31, 2018, the Company issued a warrant to a sales
partner, iStudy Co., Ltd., (iStudy warrant) for the purchase of up to 100,000
shares of the Company's common stock; the warrant expires on August 31, 2028,
has an exercise price of $2.43 per share and is transferable. The Hale warrant
and ESW warrant contain a cash settlement feature upon the occurrence of a
certain events, essentially the sale of the Company as defined in the warrant
agreements. Upon a sale of the Company, the holder of the iStudy warrant may
exercise the warrant or may elect to receive the same consideration as it would
have been entitled to receive upon the occurrence of such transaction if it had
been the holder of the shares then issuable upon such exercise of the warrant.
As a result of these features, the warrants are subject to derivative accounting
as prescribed under ASC 815. Accordingly, the fair value of the warrants on the
dates of issuance was recorded in the Company's consolidated balance sheets as a
liability.
The warrant liability was recorded in the Company's consolidated balance sheets
at its fair value on the respective dates of issuance and is revalued on each
subsequent balance sheet date until such instrument is exercised or expires,
with any changes in the fair value between reporting periods recorded as other
income or expense. During 2019, 2018 and 2017, the Company recorded a non-cash
gain (loss) from the change in fair value of the warrant liability of
$(141,000), $368,000 and $74,000, respectively. The gain (loss) for each year
resulted from changes in inputs for the Company's stock price, expected
volatility, expected life and risk-free interest rates, as well as the present
value of the minimum cash payment component of the instrument for the warrants,
when applicable, along with management's assumptions including the probability
and timing of certain events, such as a change in control or future equity
offerings.
Gain on sale of BriefCam, Ltd.
As of December 31, 2017, the Company held an investment reported in other
assets, non-current, totaling $3.1 million in convertible preferred stock of
BriefCam, Ltd. (BriefCam), a privately-held Israeli company that develops video
synopsis technology to augment security and surveillance systems to facilitate
review of surveillance video. On May 7, 2018, BriefCam, Canon Inc. (Canon), and
the shareholders of BriefCam, including the Company, entered into a stock
purchase agreement by which Canon would acquire all of the outstanding shares of
BriefCam. On July 3, 2018, BriefCam announced that Canon had completed its
acquisition of BriefCam and, on July 6, 2018, the Company received $9.7 million
from the closing proceeds for its shares of BriefCam, as well as received
$100,000 on October 31, 2018 following the satisfaction of a contingency,
resulting in a gain on sale of $6.6 million during 2018. Additionally, during
2019, the Company recognized a gain of $41,000 related to the release of cash
from escrow in connection with the sale.
Loss on extinguishment of debt
On July 19, 2018, the Company paid $6.5 million on its outstanding term loan
from ESW Holdings, Inc. under its term loan credit agreement dated January 12,
2018. The payment was comprised of principal of $6.0 million and accrued
interest of $463,000 for the period January 12, 2018 to the payment date of July
19, 2018. The Company used a portion of the net proceeds from the sale of its
investment in BriefCam to fund the prepayment. The Company determined that the
prepayment of principal constituted a partial extinguishment of debt and, as
such, recognized a $1.2 million loss related to the write down of unamortized
debt discount and issuance costs in 2018.
On November 12, 2019, the Company paid the remaining $4.8 million due on its
outstanding term loan from ESW Holdings, Inc. The payment was comprised of
principal of $4.0 million and accrued interest of $528,000 for the period July
19, 2018 to the payment date of November 12, 2019. The Company used a portion of
the $8.2 million in net proceeds from the issuance of common stock on November
7, 2019 to fund the payment. The Company determined that the payment of
principal constituted an extinguishment of debt and, as such, recognized a
$348,000 loss related to the write down of $98,000 of unamortized debt discount
and issuance costs and recognition of a $250,000 prepayment fee upon payment of
the remaining term loan balance.

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Other expense, net
The Company determined that it had excess capacity at its Minneapolis, Minnesota
headquarters and effective May 1, 2018 ceased using a portion of its leased
space, subsequently making it available for occupancy by a sublessee. The
Company entered into a sublease agreement having a term beginning May 1, 2018
and extending through January 2023. Accordingly, the Company recorded a
liability at fair value of $224,000 for the future contractual lease payments,
net of expected sublease receipts. Included in other expense, net, for 2018 is
the loss related to the leasing-related exit activity of $177,000, which is net
of adjustments for the derecognition of leasehold improvement and deferred rent
balances related to the exit activity. On January 17, 2019, the Company
terminated the sublease agreement, effective February 15, 2019, and
contemporaneously modified the Company's head lease agreement to relinquish to
the lessor, and be relieved of future lease payments for, the previously sublet
space, effective March 1, 2019.
During 2017, the Company determined that a portion of its leased space in
London, England was no longer needed and, in December 2017, ceased using the
unneeded space, subsequently making it available for occupancy by a sublessee.
Also in December 2017, the Company entered into a sublease agreement, having a
term beginning January 1, 2018 and extending through September 2019, and
received the first year's sublease payment of $122,000. The Company recorded a
loss related to the exit activity of $72,000, which is included in other income
(expense), net, for the year ended December 31, 2017.
Other expense, net, also includes net losses on foreign currency transactions of
$260,000, $55,000 and $356,000 in 2019, 2018 and 2017, respectively. See
"Liquidity and Capital Resources" below for a discussion of changes in cash
levels.
Income Taxes
The provision for income taxes represents federal, state, and foreign income
taxes or income tax benefit on income or loss. Net income tax benefit was
$194,000 and $358,000 for the years ended December 31, 2019 and 2017,
respectively, and net income tax expense was $298,000 for the year ended
December 31, 2018.
On December 22, 2017, the Tax Cuts and Jobs Act (the Tax Act) was enacted,
significantly altering U.S. corporate income tax law. The Tax Act establishes
new tax laws affecting 2018 and after, including a reduction in the U.S. federal
corporate income tax rate from 34% to 21%, repeal of the corporate AMT system,
limitations on the deductibility of interest expense and executive compensation,
and changes to net operating loss carryforward rules. The Tax Act also includes
various international provisions, including a one-time deemed mandatory
repatriation of accumulated foreign earnings and a new tax referred to as Global
Intangible Low-Tax Income (GILTI). For further discussion of the Tax Act and its
impact on the Company's consolidated financial statements, see Note 11-"Income
Taxes" of the accompanying consolidated financial statements. All future impacts
of future issued guidance will be appropriately accounted for in the period in
which the law is enacted.
The net income tax benefit for 2019 was impacted by the tax benefit for
refundable research credits from United Kingdom operations. The net income tax
expense for 2018 was impacted by an increase in reserves for unrecognized tax
benefits, partially offset by a tax benefit for refundable research credits from
United Kingdom operations. Income tax benefit for 2017 is primarily attributable
to provisional estimates recorded as a result of the Tax Act and to research
credits from United Kingdom operations.
Liquidity and Capital Resources
The following table sets forth certain relevant measures of the Company's
liquidity and capital resources (in thousands):
                                        December 31,
                                      2019        2018
Cash and cash equivalents           $ 10,639    $ 8,636
Working capital                     $    829    $   865
Financing obligations               $    240    $   209
Term loan                                  -      3,431

Financing obligations and term loan $ 240 $ 3,640




The Company expects it will be able to maintain current operations and
anticipated capital expenditure requirements for at least the next 12 months
through its cash reserves, as well as any cash flows that may be generated from
current operations.

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At December 31, 2019, the Company had aggregate positive working capital of
$829,000, down $36,000 from working capital of $865,000 at December 31, 2018.
Working capital includes current deferred revenue of $10.1 million and $9.7
million at December 31, 2019 and 2018, respectively. The primary contributor to
the change in working capital was a $2.0 million increase in cash and cash
equivalents resulting from $8.2 million of net proceeds from the issuance of
common stock in November 2019, offset by a payment of $4.8 million for
principal, accrued interest and prepayment fee on the Company's term loan with
ESW Holdings, Inc., as well as a $5.3 million operating loss for the year ended
December 31, 2019.
The term loan balance of $3.4 million as of December 31, 2018 consisted of the
carrying value of the Company's term loan credit agreement with ESW Holdings,
Inc. as lender and administrative agent, dated January 12, 2018. On November 12,
2019, the Company paid the outstanding balance due on the term loan. The payment
was comprised of principal of $4.0 million, accrued interest of $528,000 for the
period July 19, 2018 to the payment date of November 12, 2019, and prepayment
fee of $250,000. The Company used a portion of the $8.2 million in net proceeds
from the issuance of common stock, as described in Note 6-"Stockholders Equity"
of the accompanying consolidated financial statements to fund the payment.
Financing obligations of $240,000 as of December 31, 2019 consist of capital
leases related to the acquisition of computer and network equipment and
furniture and other financing obligations.
The Company's primary source of cash from operating activities has been cash
collections from sales of products and services to customers. The Company
expects cash inflows from operating activities to be affected by increases or
decreases in sales and timing of collections. The Company's primary use of cash
for operating activities has been for personnel costs and outside service
providers, payment of royalties associated with third-party software licenses
and purchases of equipment to fulfill customer orders. The Company expects cash
flows from operating activities to be affected by fluctuations in revenues,
personnel costs, outside service providers, and the amount and timing of royalty
payments and equipment purchases as the Company continues to support the growth
of the business. In addition, the Company expects cash flows to be negatively
impacted in the first quarter 2020 by approximately $0.6 million in professional
fees, costs and other expenses associated with the Merger Agreement that was
signed on February 11, 2020 and the Company anticipates additional transaction
related expenses in future quarters. See Part I - Item 1A - Risk Factors - Risks
Relating to the Merger. The amount of cash and cash equivalents held by the
Company's international subsidiaries that is not available to fund domestic
operations unless repatriated was $2.8 million as of December 31, 2019. The
repatriation of cash and cash equivalents held by the Company's international
subsidiaries would not result in an adverse tax impact on cash given that the
future tax consequences of repatriation are expected to be insignificant as a
result of the Tax Act.
Summary of Cash Flows. A summary of cash flows is as follows (in thousands):
                                              Year Ended December 31,
                                           2019         2018         2017
Cash flows from (used in):
Operating activities                    $ (1,538 )   $ (2,843 )   $ (2,012 )
Investing activities                        (127 )      9,651          (24 )
Financing activities                       3,602       (5,743 )       (747 )

Effect of exchange rate changes on cash 66 (119 ) 109 Net change in cash and cash equivalents $ 2,003 $ 946 $ (2,674 )




Operating activities
Net cash used in operating activities was $1.5 million for 2019 compared to $2.8
million in 2018. The change in operating cash flows for 2019 as compared to
2018 was impacted by changes in operating assets and liabilities, including the
favorable impacts of changes in receivables and accounts payable and other
accrued liabilities, offset by unfavorable changes in contract assets and
accrued compensation.
Investing activities
Net cash provided by investing activities from the sale of the Company's
investment in BriefCam totaled $41,000 in 2019 compared to $9.8 million in 2018.
Net cash used in investing activities for the purchases of property and
equipment totaled $168,000 in 2019 compared to $127,000 in 2018.
Financing activities
Financing activities provided net cash of $3.6 million in 2019, primarily
consisting $8.2 million in net proceeds from the issuance of common stock,
partially offset by cash used for payments on the Company's term note, capital
leases and other financing obligations. During 2019, financing cash outflows
included a principal payment of $4.0 million, accrued interest of

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$528,000 for the period July 19, 2018 to the payment date of November 12, 2019,
and prepayment fee of $250,000 on the outstanding term loan with ESW Holdings,
Inc. Additionally, during 2019, the Company made principal payments of $320,000
on capital leases and other financing obligations.
Financing activities used net cash of $5.7 million in 2018, primarily consisting
of a principal payment of $6.0 million on the outstanding term loan with ESW
Holdings, Inc., principal payments of $402,000 on capital leases and other
financing obligations, a principal payment on the term loan credit agreement
(Hale credit agreement) with HCP-FVD, LLC as lender and Hale Capital Partners,
LP as administrative agent, of $8.0 million and a prepayment fee of $800,000,
offset by $10.0 million in proceeds from the term loan with ESW Holdings in
January 2018, a portion of which was used to repay the term loan under the Hale
credit agreement. Financing activities used net cash of $747,000 during 2017,
primarily consisting of cash used for payments on financing obligations
of $505,000 and payments for fees to amend the Hale credit agreement
of $225,000.
Since October 2010, the Company's Board of Directors has approved common stock
repurchases of up to 3,500,000 shares. Shares may be purchased at prevailing
market prices in the open market or in private transactions, subject to market
conditions, share price, trading volume and other factors. The repurchase
program has been funded to date using cash on hand and may be discontinued at
any time. The Company did not repurchase any shares of its common stock under
the repurchase program during the years ended December 31, 2019, 2018 and 2017.
As of December 31, 2019, the Company had 778,365 shares available for repurchase
under the authorizations. While the current authorization remains in effect, the
Company expects its primary use of cash will be to fund operations in support of
the Company's goals for revenue growth and operating margin improvement. Under
the Company's Merger Agreement with Synacor, Inc., the Company is prohibited
from repurchasing or redeeming its stock, subject to certain exceptions relating
to the exercise or vesting of equity awards.
The Company did not declare or pay any dividends during the years ended December
31, 2019, 2018 and 2017. Under the Company's Merger Agreement with Synacor,
Inc., the Company is prohibited from making dividends, distributions or payments
on its capital stock.
Contractual Obligations. The following table summarizes the Company's
contractual cash obligations at December 31, 2019, and the net effect such
obligations are expected to have on liquidity and cash flow in future periods.
Some of the amounts included in this table are based on management's estimates
and assumptions about these obligations, including their duration, the
possibility of renewal, anticipated actions by third parties and other factors.
Because these estimates and assumptions are necessarily subjective, the amounts
the Company will actually pay in future periods may vary from those reflected in
the table.
(In thousands)                                             Payments Due by 

Period

Contractual Obligations 2020 2021 2022 2023

  2024      Thereafter       Total
Operating leases              $   764     $  712     $  672     $  294     $  114     $         -     $ 2,556
Capital leases and other           91         80          5          -          -               -         176
financing obligations (1)
Purchase obligations (2)          524        124         70          -          -               -         718

Income tax liabilities under - - - -


    -               -           -
ASC 740 (3)
Total contractual cash        $ 1,379     $  916     $  747     $  294     $  114     $         -     $ 3,450
obligations

_________________________________________________

(1) Amounts include principal and interest.

(2) Purchase obligations include all commitments to purchase goods or services

that meet one or both of the following criteria: (1) they are

non-cancellable or (2) the Company must make specified minimum payments even

if it does not take delivery of the contracted products or services. If the

obligation is non-cancellable, the entire value of the contract is included

in the table.

(3) The Company does not currently expect any income tax liabilities accrued

under ASC 740 as of December 31, 2019 to be paid to the applicable tax

authorities in 2020. The full balance of unrecognized tax benefits under ASC

740 of $1.8 million at December 31, 2019, has been excluded from the above

table as the period of payment or reversal cannot be reasonably estimated.

This amount is before reduction for deferred federal benefits of uncertain

tax positions and also excludes potential interest and penalties.




Recently Adopted Accounting Standards and Recently Issued Accounting Standards
Not Yet Adopted
For information about our recently adopted accounting standards and recently
issued accounting standards not yet adopted, see Note 1 of the accompanying
Notes to Consolidated Financial Statements in Part II, Item 8 of this Annual
Report on Form 10-K.

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