TietoEnator Corp. : collaborates with Microsoft to create its new Service Design Center, delivering world class digital business solutions

TietoEnator Corporation Press Release 25 February 2008 at 10.00 am
EET


TietoEnator collaborates with Microsoft to create its new Service
Design Center, delivering world class digital business solutions

Today TietoEnator announces the launch of its new Service Design
Center in a joint initiative with Microsoft Corp. The Service Design
Center brings Microsoft's People Ready Business vision together with
TietoEnator's world class digital service design expertise -
supporting customers in developing next generation interaction
channels that aim to meet and exceed high consumer and employee
expectations.

Internet and mobile devices are driving a new 'service world', where
consumer behaviour is constantly evolving. Customers and employees
can access multiple digital channels that enable them to purchase
goods and services and to collaborate in virtual teams across
borders, anytime, anywhere. Yet many enterprises are facing
challenges in keeping up with this new and fast moving digital
environment.

The new Service Design Center - with operations in Amsterdam,
Helsinki, Munich, Oslo, Stockholm and Moscow - unites the expertise
of Microsoft and TietoEnator, helping companies to prepare for the
new standard of user experience and service process creation, and to
deliver engaging, efficient and cost effective multi-channel
services. Based on Microsoft's Information Worker solutions,
including Microsoft Office SharePoint Server 2007 and Microsoft
unified communications, the Service Design Center will enable
enterprises to build and drive business productivity. Importantly,
the Center will help enterprises to create, develop and maintain a
rare commodity in the digital domain - customer intimacy. It also
enables field readiness in Microsoft technologies, both on-site and
through TietoEnator's global sourcing centers. The first
implementation projects using the new end-user centric service design
model have started together with TietoEnator customers in mass-market
industries such as the telecoms, finance and energy sectors.

"The creation of the Service Design Center is a milestone in the
alliance between TietoEnator and Microsoft, and demonstrates the
strong commitment to helping enterprise organizations deploy and
utilize the latest Microsoft technologies to drive productivity and
agility in their operations," said Peter Boit, vice president of
Enterprise Partners at Microsoft. "TietoEnator's strong industry
expertise and Microsoft technology competencies have come together in
the Service Design Center to help bring innovative technology
solutions to enterprise organizations more quickly."

"The way new digital business concepts are designed is changing
fundamentally. Instead of running a 3 to 24 month IT-planning cycle,
most industries must be able to release new services every month, or
sometimes every week. Technology development is no longer driving
change, the fundamental change in consumer behaviour is. TietoEnator
is strong in information-intensive sectors such as telecoms, banking,
utilities and healthcare. In combining TietoEnator's and Microsoft's
expertise, we will speed up the development of new, innovative
service concepts for our enterprise customers", said Pekka
Viljakainen, Executive Vice President, TietoEnator.

For further information, please contact:

TietoEnator:
Veli-Matti Nurminen, Vice President, Digital Service Design,
TietoEnator Digital Innovations
[e-mail], [phone]

Michael Wittwer, Vice President, Business Development, TietoEnator
Digital Innovations
[e-mail], [phone]

Michael Graben, Vice President, Key Competence Centers, TietoEnator
Digital Innovations
[e-mail], [phone]

Microsoft:
Rickard Andersson, Waggener Edstrom Worldwide
[e-mail], [phone]


TIETOENATOR CORPORATION

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TietoEnator is among the leading architects in building a more
efficient information society and one of the largest IT services
providers in Europe. TietoEnator specializes in consulting,
developing and hosting its customers' business operations in the
digital economy. The Group's services are based on a combination of
deep industry-specific expertise and the latest information
technology. TietoEnator has about 16 000 experts in close to 30
countries.
www.tietoenator.com

About Microsoft
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in
software, services and solutions that help people and businesses
realise their full potential.

About Microsoft EMEA (Europe, Middle East and Africa)
Microsoft has operated in EMEA since 1982. In the region Microsoft
employs more than 16,000 people in over 64 subsidiaries, delivering
products and services in more than 139 countries and territories.





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