"Through Genesys Cloud (https://bit.ly/3azNHUP), we're delivering Experience as a Service to make it easier for organisations to foster customer trust and loyalty. This starts by helping them know their customers as individuals, not profiles or segments, and leading with empathy throughout every connected moment," said
The solution foranyorganisation
Last year alone, nearly 500 new customers across the globe selected Genesys Cloud, including
"As the fastest growing digital bank in
New pricing gives businesses ultimate agility
To make it even simpler for organisations to adopt Genesys Cloud, the company is rolling out new usage-based pricing. Beginning in the first quarter of 2020, customers have the flexibility to pay only for the hours they want and add as many users as required. In addition, customers can also make changes to their subscription bundle, such as increasing hours and adding digital channels or workforce engagement management seats. This gives customers unmatched versatility to tailor their subscriptions to meet evolving business requirements.
"After a nearly 30-year legacy of providing leading on-premises contact centre solutions, Genesys has successfully pivoted to the cloud --a feat many premises providers have tried but few have succeeded in making,"said
The platform for rapid innovation
Easily and cost-effectively customisable, Genesys Cloud is an innovative development platform that allows organisations to address the unique needs of their customers and industry. With its robust feature set, open APIs and 100% microservices-based architecture, the platform was built for developers by developers. In fact, last year alone, 60% of the platform's 7 billion and growing monthly API calls originated from customers and partners. In addition, organisations have even more opportunity to make Genesys Cloud their own by leveraging applications, integrations and services from the Genesys AppFoundry® (https://bit.ly/2TKjex2), the fastest growing dedicated customer experience marketplace in the industry.
The company also announced it is delivering all new innovations exclusively via the Genesys Cloud platform. This makes it easy for any Genesys customer -- whether on-premises, cloud or hybrid -- to consume new capabilities, including artificial intelligence, digital, predictive analytics and more, regardless of the Genesys product they use.
Learn more about transitioning from an on-premises contact centre solution to Genesys Cloud (https://bit.ly/2tFUZ8y).
Distributed by
Media Contacts:
Senior Public Relations Manager
Genesys
shaunna.morgan@genesys.com
+1 317-493-4241
Adriana Saldaña
genesys@sterlingpr.com
+1 408-395-5500
About Genesys:
Every year, Genesys® (www.Genesys.com) delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experiences as a ServiceSM so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud(TM), an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Visit www.Genesys.com.
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