Advanced Info Service : AIS sustainability report 2022

SUSTAINABILITY REPORT 2022

Advanced Info Service Public Company Limited

NO.1

NETWORK

IN THAILAND

SUSTAINABILITY HIGHLIGHTS

AIS SUSTAINABILITY STRATEGY "Thriving in a greener and inclusive digital world"

"Thrive in a greener and inclusive digital world"

Drive Digital Economy

Revenue from innovation

4.1%

102 Million Baht

of revenue generated from new digital services

180 business and innovation Enhancingprojecybersecuritys joined the systemprogram

with the zero-trust model

Enhance capabilities for proactive

threat hunting by applying

AI and

Learning

Thailand Most Innovative Knowledge

Enterprise (MIKE) Award 2022

Encouraging 1,482 employees to gain knowledge about the Robotic Automation Process (RPA)

Promote Digital Inclusion

"AISImprovingAcademythe sociofor-economicThais,"condition of enabling2.239KMillionpeopleby Busi essPeoplem dia

to access online learning platform

Expanding 5G network to cover

85%Expand functionality of

Aor Sor Mor app, benefiting

of the total4.58populationMn households

Increasing the awareness and promoting the skills needed to be a digital citizen through AUNJAI CYBER program for

Suppor al work with 5G and medical solutions

a total of

during the COVID-19 pandemic, helping more than

169,930 People

431K people

Launching the 1185 hotline or AIS Spam Report Center

Act on Climate

Install additional solar panels at

Reducing GHG emissions by

2,744 base stations

25,508 tCO2e

Waste generated from operations dropped by Installing additional67%solar panels at

3,186 base stations

Reduced paper from

8.4 Million

e-billaccouUsingtsblockchain technology to develop e-waste+ application

Collected E-waste

160,000 pieces

Expanding e-waste drop points to over

2,500

locations nationwide

Table of Contents

Business and Performance	01		3 Pillars of Sustainability Strategy	02	Appendix	03
Message from Chairman of the Board of Directors		04									About This Report					95
	Drive Digital Economy
Business Overview			07					GRI Content Index			96
Sustainability Governance							11									SASB Content Index			102
Material Topics for Business Sustainability				12		Digital Innovation				24		Assurance Statement		104
Business Sustainability Strategy			22		Cybersecurity and Customer Privacy Protection		35
										Human Resource Management			48

Promote Digital Inclusion

Social Inclusion			61
Digital Wellness			71

Act on Climate

	Climate Actions			78
	Waste Management	87

Sustainability Report 2022 l Advanced Info Service Public Company Limited

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Message from Chairman

Business Overview

Material Topics

Business Sustainability Strategy

Drive Digital Economy

Promote Digital Inclusion

Act on Climate

Appendix

Message from Chairman of the Board of Directors

• AIS is relentless in its commitment to transform into a Cognitive Tech-Co along with driving people in Thai society to embark on the digital economy and sustaining the environment. "

Message from Chairman

Business Overview

Material Topics

Business Sustainability Strategy

In 2022, Thailand showed signs of recovery from the COVID-19 pandemic, with society seemingly likely to return to normal. Nonetheless, downside risks from ongoing international conflicts have set back the rebound, exacerbating inequality issues in society.

In the meantime, Thailand has to cope with increasingly frequent and intense climate risks. Reviving and developing the economy demand the creation of a better economy and society to achieve sustainable growth while leaving no one behind by building within society itself an immunity toward adverse changes that may arise going forward.

Realizing the significance of digital technology as a vital tool in driving the economy and enabling people to access a wealth of knowledge, AIS pledges to draw upon its strength as a Digital Life Service Provider to propel

mutual growth between mankind and the environment in the digital world sustainably. In the past year, we adjusted and set more challenging business strategies and sustainability targets to drive the company in developing the business in response to the changing contexts, both domestically and globally.

In pursuit of transforming itself into a "Cognitive Tech-Co", providing digital services and creating a diverse range of innovations to add new sources of revenue, increase competitiveness, and achieve robust growth in the long-term, AIS anticipates this key transformation as also having the potential to lead everyone in Thai society to embark upon the digital economy with concern for the environment. The three-prong sustainable development framework serves as a compass showing the way to carrying on our sustainable business operation vision. The framework

comprises three dimensions: driving digital economy, promoting digital inclusion, and acting on climate. In 2022, the integrated operations and key developments were as follows:

Driving digital economy AIS resolves to create innovations to deliver products and services that help upgrade the quality of life for Thai people alongside developing potential and business growth via collaboration with partners in expanding the 5G network which currently covers 85% of total population. The collaboration also extends to driving a broad array of digital products and services for both retail and enterprise customers. Key highlights include a collaboration with AIS' business partners to develop 5G Smart Autonomous Vehicles Solutions for logistics and our investment in startup businesses to create platforms serving as a hub to promote solutions and one-stop services. The critical infrastructure allowing

Drive Digital Economy

Promote Digital Inclusion

Act on Climate

Appendix

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Promoting digital inclusion

AIS to deliver a diverse range of useful and safe digital services requires a reliable cybersecurity system and personal data protection for customers. Last year, in an attempt to elevate safety standards, AIS adopted the Zero Trust security framework to ensure higher overall levels of security, using digital technology to verify every connection to reduce human errors and improve the data access process of an organization's critical data. Also instrumental to driving the company's digital innovation efforts is quality personnel. As such, we are determined to instill the digital knowledge and skills into our personnel, empowering them to adjust to new strategies and become experts in digital technology for the future of the company and quality citizens of the digital economy as a whole.

AIS firmly believes that digital technology is a tool that helps reduce inequality in access to fundamental services. This gave rise to "AIS Academy for Thais," building upon the digital LearnDi platform to offerequitable diversified opportunities for personnel in the Thai education system to develop new digital skills and access a new body of knowledge anytime and from anywhere. Realizing that the increased adoption of digital technology comes with risks from internet usage, AIS was dedicated to building digital immunity for users through the AUNJAI CYBER course comprising online content and tests. The course, which reached 169,930 users, was designed to instill knowledge and awareness into users, enabling them to cope with cyber threats effectively.

Acting on climate Having been well aware of the climate change impacts and collaborative efforts of different sectors across the world to handle the climate issues, we have adjusted the targets to be more challenging and in line with key developments, both locally and on an international scale. The focus is on achieving net-zero

emissions by 2050 in compliance with the Science-based Targets initiative (SBTi) standards. In the past year, we appropriately employed technology and planned the use of network equipment to enhance energy efficiency together with promoting the utilization of renewable energy through expanding cooperation with partners that have expertise in clean energy. The efforts resulted in AIS having installed solar panels at another 3,190 locations and reducing emissions by 25,508 tonnes carbon dioxide equivalent in 2022. For waste management, we resolved to accomplish zero landfill of e-waste through proper disposal of waste from our operations and raising the awareness of Thai people about e-waste management via the "AIS HUB of e-waste" project.

AIS is dedicated to taking advantage of its strengths as a Cognitive Tech-Co in driving business sustainability with concern for all stakeholders to create business value and contribute to society and the environment in accordance with good corporate governance principles. The company also commits to supporting the UN Sustainable Development Goals to function as an exemplary model in the telecommunications industry and promote development of all sectors to grow sustainably together.

(Mr. Kan Trakulhoon)

Chairman of the Board of Directors

Message from Chairman

Business Overview

Material Topics

Business Sustainability Strategy

Drive Digital Economy

Promote Digital Inclusion

Act on Climate

Appendix

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