Pursuant to the 2025-2027 Shared Services Agreement, Alibaba.com has agreed to procure the relevant Alibaba Service Providers to provide certain Shared Services to the Group, and the Company has agreed that the relevant Alibaba Health Service Providers shall provide certain Shared Services to Alibaba.com Group. Office premises sharing and support services and dining coupon services: Service fees for sharing of office premises to be calculated on a Prevailing Market Price Basis; and service fees for office support services to be calculated on a Cost-plus Basis Service fees for dining coupon services to be calculated at cost. Customer service support services: Service fees to be calculated on a Cost-plus Basis.

Operational support services, office system operational and maintenance services, Internet information and information related services: Service fees to be calculated on a Cost-plus Basis. Legal, finance, administrative, and product safety related support services: Service fees to be calculated at cost. Human resources and personnel transfer related arrangements and reimbursements: Service fees to be calculated at cost.

Business intelligence (BI) support services: Service fees to be calculated on a Cost-plus Basis. Purchase support services: Service fees to be calculated based on standard pricing guidelines of the respective party that are applicable to all of such party's customers (including the Group and independent third parties). Software development and technology services: Service fees to be calculated on a Cost-plus Basis.

Supply and/or purchase of products ancillary to the 2025-2027 Shared Services Agreement and/or other related support services: Service fees and/or price of products to be calculated based on standard pricing guidelines of the respective party that are applicable to all of such party's customers (including Alibaba Group and independent third parties). The service fees payable by the Group and/or Alibaba.com Group pursuant to the 2025-­2027 Shared Services Agreement shall be billed and settled in cash on a quarterly basis. The terms of the 2025­2027 Shared Services Agreement are fair, on normal commercial terms which are determined on arm's length basis and are no less favourable than the general terms available to other independent third parties.