Sustainability
Report 2022
Do the right thing
ALIMENTATION COUCHE-TARD
Table
of contents
Who We Are | 3 |
A message from | |
the Executive Chairman | |
of the Board and | |
the President and CEO | 4 |
A message from | |
the Chief People Officer | |
and Leader of Couche-Tard's | |
Sustainability Efforts | 6 |
Our Sustainability Framework | |
and 2030 Ambitions | 8 |
Our 2025 targets | |
and associated initiatives | 9 |
Performance Highlights | 10 |
Who
We Are
We are a leading destination for convenience and mobility globally. Working with approximately 122,000 people at more than 14,000 locations in 24 countries and territories, we serve over 9 million customers daily. We are constantly evolving to meet customers' needs, create inclusive and safe workplaces for our people, minimize our impact on the environment and be a trusted neighbour in the communities we serve. We believe that we can play a meaningful role in the journey towards a cleaner and safer future.
What we do
Road Transportation Fuel Operations
We sell road transportation fuel at our stores under our corporate brand or the brand of our partners. We have been increasing our offering of renewable fuels and electric vehicle charging as we move toward a cleaner future.
Merchandise and Service Operations
We offer traditional convenience store items, including fresh food and foodservice, coffee, dispensed beverages, and car wash services. Our customers can rely on our experience as a responsible retailer of age-restricted products such as lottery tickets, tobacco products, and alcoholic beverages.
Other Non-Retail Business
We sell bulk fuel to a wide range of industrial, commercial, and independent business owners.
2
Planet | 11 |
• Our Offering | 12 |
• Our Sites | 17 |
People | 19 |
• Our Team | 20 |
• Our Customers | 25 |
Prosperity | 27 |
• Our Governance | 28 |
• Our Suppliers | 31 |
• Our Communities | 32 |
About this report | 35 |
Task Force on Climate-related | |
Financial Disclosures (TCFD) | 36 |
Data Table | 41 |
Forward Looking Statement | 43 |
3
OUR SITES | UNITED STATES | 7,011 |
CANADA | 2,083 | |
EUROPE AND OTHER REGIONS* | 3,072 | |
INTERNATIONAL FOOTPRINT | 1,842 | |
*Hong Kong
Sustainability Report © 2022 | Alimentation Couche-Tard Inc. | Alimentation Couche-Tard Inc. | Sustainability Report © 2022 |
BOUCHARD
ALAIN
4 | BRIAN HANNASCH |
- message from the Executive Chairman of the Board and the President
and CEO
In yet another year of incredible disruption, our teams once again stepped up and faced an ever-changing world with a sense of determination and a winning spirit. Our people are the heartbeat of our business, united by common values and serving over 9 million customers and communities across the world every day. For over four decades, our guiding values have shaped our business to become the global company we are today. Rooted in our "One Team" culture, we are especially proud and grateful to our team members who have remained focused on "Doing the Right Thing", even in challenging circumstances. Despite a year marked by global turmoil, we have continued to prioritize and drive forward with our sustainability agenda. In this report, you will learn more about how sustainability has become a true business lens to our everyday operations. But firstly, we want to extend a sincere thank you to all our team members and partners around the world for their continued support on our sustainability journey.
For us, sustainability is about "Doing the Right Thing" for our company, our people, our customers, our planet, and its prosperity. Our commitment begins with protecting our people and our customers. Again, this year, with rising Covid-19 cases, we continued to keep our stores safe and supported our team members to get vaccinated. In the face of war and its tragic human impact, we suspended our operations in Russia and supported Ukrainian refugees by offering food, beverages, and accommodation. We also carried out a global fund-raising campaign in stores across our network in aid of Red Cross' Ukrainian relief efforts.
"Doing the Right Thing" isn't always easy, but with the scale of our operations we know that we have a responsibility to our current and future generations to be part of the solution in our communities. This drives and energizes our efforts every day. While our sustainability roadmap is guiding our immediate actions, we recognize that we have much more to do. We started this year by elevating our sustainability governance to the executive leadership team, which is now responsible for progressing our agenda at pace. This year, we have developed our inaugural Task Force on Climate-related Financial Disclosures (TCFD) report, furthering our pledge to improve our reporting of climate-related financial information. We also continue to accelerate investments towards our ambitious sustainability priorities through our Green Bonds, launched last year.
As nations around the world make enhanced commitments towards mitigating climate change, we too have initiated work on our decarbonization roadmap with resources dedicated to considering our contributions to a net zero economy. Being ready for the future is an important part of our sustainability journey, and we are proud of our progress in electric vehicle charging solutions where we are a market leader in Norway. In North America, we are ramping up our efforts in this space with the establishment of a dedicated e-mobility team who are looking at opportunities to offer customers charging solutions across those markets.
In conclusion, looking back at the past twelve months, we are particularly proud of how we have remained true to our sustainability ambitions. We are determined to do the right thing for our team members today and for our children. As the landscape around us changes, we are learning and will continue to strive towards building a cleaner, safer, and more equitable future.
Alain Bouchard
Founder and Executive Chairman of the Board
Brian Hannasch
President and Chief Executive Officer
5
Sustainability Report © 2022 | Alimentation Couche-Tard Inc. | Alimentation Couche-Tard Inc. | Sustainability Report © 2022 |
STRAND
INA
6
- message from the Chief People Officer and Leader of Couche-Tard's Sustainability
Efforts
In a year where we continued to face unprecedented world events, I am proud to say that our focus on our sustainability ambitions has remained steadfast. With sustainability as a lens to our business, it has been inspiring to see a renewed sense of responsibility for our efforts at all levels of our company, and I know that the commitment from our executive leadership to push forward towards achieving our goals is stronger than ever.
Faced with one of the most challenging years in recent history, I am deeply proud of how we have taken care of our people. Guided by our company values, our "One Team" culture focuses on putting our 122,000 team members and customers first and "Doing the Right Thing" even during difficult times. As Covid-19 lingers on in our communities, we have encouraged and supported team members to get the Covid-19 vaccines and respect local safety protocols. With the easing of Covid-19 restrictions and a rise in retail crime generally, we have seen an increase in the number of robberies in our stores. Protecting our people remains our number one priority and we continue to invest heavily in our workplace safety training and global robbery prevention initiatives.
Similarly, with the outbreak of armed conflict in Ukraine and the suspension of our operations in Russia, our priority remains taking care of our team members in a responsible and safe manner. In such tragic circumstances, it has been heartwarming to see the great outpouring of generosity from our team members who have provided free fuel, food, and shelter for those displaced by the crisis. There has also been significant customer and company support for our in-store campaign to raise funds for Red Cross' relief efforts in Ukraine.
As we progress on our sustainability journey, we know that there are still many hurdles to overcome which will undoubtedly be impacted by regulatory developments. Nevertheless, we remain convinced that our five priorities are the right ones to help ensure that sustainability is integrated into all aspects of our business. I am encouraged by the strides we have taken towards achieving our ambition of equitable representation, opportunities and pay. With adding Diversity and Inclusion as a priority to
our sustainability strategy last year, we know that the best way to move forward is to invest in training and developing our people. We launched several talent programs to create pipelines for advancement including a leadership development course dedicated to accelerating and developing our minority team members. We also created a formal mentorship program, which we believe will be beneficial to all team members, including our underrepresented groups' career growth. These efforts, as well as our record high employee survey participation and engagement scores, have contributed towards several external awards this year including recognition in Gallup's Exceptional Workplace Award 2022.
While there is still much to do, we remain committed to supporting our customers and communities in the transition away from fossil fuel usage. This year, we reached a significant milestone with the opening of our 1,000th electric vehicle charger in Europe. In addition, we have 7,850 home and work charging points across our network. As we are making significant progress in electric vehicle charging solutions in Europe, we have also ramped up our focus in North America
with a new leadership team dedicated to driving this strategy forward at pace. I am truly grateful for the dedication and hard work of team members across our company enabling the progress we are making on our sustainability journey. We know that we have a long road ahead but with our clearly defined roadmap, I believe that we are in a strong position to drive positive change for our people and our planet.
Ina Strand
Chief People Officer and Leader
of Couche-Tard's sustainability efforts
7
Sustainability Report © 2022 | Alimentation Couche-Tard Inc. | Alimentation Couche-Tard Inc. | Sustainability Report © 2022 |
Our Sustainability Framework and 2030 Ambitions
PILLARS | Planet | People | Prosperity |
GLOBAL GOALS |
FOCUS AREAS | Our | Our | Our | Our | Our | Our | Our |
Offering | Sites | Team | Customers | Governance | Suppliers | Communities | |
Fuel | Energy | Workplace | |||||
Safety | |||||||
10% | 30% | ZERO | |||||
HARM |
Our 2025 targets
and associated initiatives
Some key achievements so far | |
Fuel | • Increase in renewable fuel offer |
• Expansion of electric vehicle charging solutions | |
12% reduction in our | • Piloting carbon neutral eFuels in Denmark |
greenhouse gas footprint | |
• $346.1 million investment in low carbon projects | |
from our fuel offer | |
Energy | • Established a centralized Energy Program |
20% reduction in | • Development of a Renewable Energy Roadmap |
• Investment in energy management systems | |
electricity consumption | |
per site |
8 | greater | of our sites | for people, |
than global | to be carbon | customers, | |
legislation on | neutral | employees | |
renewable fuel | and suppliers | ||
Packaging | Diversity | ||
and waste | and Inclusion | ||
100% | EQUITABLE | ||
Packaging and waste
25% increase in sustainable food packaging in our own products
9
- Collaboration with global suppliers to develop more sustainable packaging
- Reusable cups initiatives in all of our markets
of our | representation, |
packaging will | opportunities |
be recyclable or | and pay |
reusable |
Workplace
Safety | • Established a standardized global reporting system. | |
50% decrease | • | Launched global initiatives on robbery prevention |
• | Developed gamified Safety Training for associates | |
in robberies and |
work-related injuries
Diversity
and Inclusion
35% women directors
- up and represent the communities we serve
- Maintained 30% women at our Board of Directors
- Achieved 45.8% women in Market Manager roles
- Launched a global mentorship program
- Implemented a leadership development program for our minority managers
Sustainability Report © 2022 | Alimentation Couche-Tard Inc. | Alimentation Couche-Tard Inc. | Sustainability Report © 2022 |
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Alimentation Couche-Tard Inc. published this content on 12 July 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 12 July 2022 16:23:01 UTC.